[rmiug-jobs] Digest Number 4607
JOB: Technical Trainer - Aurora, CO
Posted by: "Jobs" jobs@touchstar.com
Date: Sun Jun 29, 2008 7:15 pm ((PDT))
-- Please send resumes to jobs@touchstar.com with the email subject line
of "Technical Trainer (002)" --
TouchStar is a dynamic, creative, and rapidly growing global company
headquartered in Denver, Colorado, USA. We develop, implement, and
support call center software and telecommunications equipment. Our
offices in Denver, New York City, Davenport, the United Kingdom, India,
South Africa, and the Philippines support over 2,000 clients. TouchStar
acquired Digisoft in 2005, Sigmaworx in 2006, and Data-Tel Info.
Solutions in 2007. We strongly believe in our core value of honoring our
client's trust in choosing us and serving them with passion, integrity,
relentless effort, and sound processes.
We are currently looking to add a Technical Trainer to our Denver Team.
ONLY LOCAL APPLICANTS WILL BE CONSIDERED FOR THIS POSITION.
APPLICANTS MUST BE BILINGUAL IN ENGLISH & SPANISH.
JOB DESCRIPTION: TECHNICAL TRAINER
Reports to: Training Manager
Role:
The primary responsibility of this position is to perform technical
training duties for new hires and existing employees. In addition, the
Technical Trainer will assist in the training of new and existing
customers.
The Technical Trainer will work closely with the training department
management to develop, deliver and follow-up on training classes. The
Technical Training will prepare new employees to all technical phases of
Touchstar Software products and services. The Technical Trainer must be
willing to travel up to 50% of the time to customer sites.
Responsibilities:
* Learn the key aspects of each customer's business as they
relate to the TouchStar product
* Prepare and deliver basic and advanced Technical Training
course work
* Do follow-up training for internal employees
* Training customers both remotely and on-site
* Perform any other tasks required by the Training department
Skills:
* Bilingual in Spanish and English
* Ability to learn technical aspects of our product, hardware
and the telephony industry
* Ability to understand how the TouchStar product features
benefit the various aspects of our customers' operations
* Excellent verbal and telephone communication skills, as well
as excellent written communication skills
* Excellent organizational skills
* Working knowledge of Microsoft Word, Excel, SQL and
Salesforce.com
* Ability to analyze situations and react properly with
minimal supervision
Compensation:
$36,000-$45,000 salary
-- Please send resumes to jobs@touchstar.com with the email subject line
of "Technical Trainer (002)" --
________________________________________________________________________
2a. JOB: Installation Engineer - Aurora, CO
Posted by: "Jobs" jobs@touchstar.com
Date: Sun Jun 29, 2008 7:15 pm ((PDT))
--Please send resumes to jobs@touchstar.com with the email subject line
of "Installation Engineer 002"--
POSITION TITLE: TouchStar Installation Engineer
REPORTS TO: Assistant Director of Operations
COMPANY DESCRIPTION:
TouchStar is a dynamic, privately held, and rapidly growing global
company headquartered in Denver, Colorado, USA. We develop, implement,
and support call center software and telecommunications equipment.
TouchStar Software is built on an open-architecture, Windows 2000 Server
and Microsoft SQL Server platform, and state-of-the-art Dialogic SCSA
telephony components. Our offices in Denver, New York City, Davenport,
Phoenix, the United Kingdom, India, South Africa, and the Philippines
support over 2,000 clients. TouchStar acquired Digisoft in 2005,
Sigmaworx in 2006, and Data-Tel Info. Solutions in 2007. We strongly
believe in our core value of honoring our client's trust in choosing us
and serving them with passion, integrity, relentless effort, and sound
processes.
We are currently reviewing resumes for our Installation Engineer
position. This position will be based out of the Aurora, CO office. ONLY
LOCAL APPLICANTS WILL BE CONSIDERED FOR THIS POSITION.
POSITION DESCRIPTION:
Seeking a customer focused individual with excellent communication
skills, experience with client/server software applications, as well as
exposure to Microsoft SQL. A typical product implementation in the
field would require hardware staging, software installation and
configuration, product training and customer consulting. This person
must have the highest work ethic, a passion for customer service and
excellence. This position requires 75% travel to customer locations.
Since this position requires face to face interaction with TouchStar's
customers, a clean and professional attitude is mandatory. During time
when travel is not necessary, the Installation Engineer will provide
creative and analytical first level support for customer cases received
through TouchStar's technical support department. Resolving these cases
is done via Phone and Remote Control software (pcAnywhere, gotomeeting,
etc.).
IN THE FIELD DUTIES:
* Willingness to travel on short notice across the country.
* Interface with customers at beginning of implementation phase to
set expectations and communicate the schedule and order in which the
implementation will take place.
* Stage telephony, SQL, and other servers in racks in accordance
with customer's directions.
* Help turn up T1 lines through a collaborated effort with
customer's telephone company.
* Install and configure necessary software/hardware as described
by the SOW (statement of work)
* Train customer/agents/supervisors/managers on the functionality
and use of the TouchStar suite of products.
* Remain on-site to resolve any problems that arise during initial
use of product and to assure full customer satisfaction and
understanding of the solution implemented.
* Ability to communicate complex situations and status to home
office.
DUTIES WHILE NOT TRAVELING:
* Intercept and log incoming customer issues as cases coming to
Customer Support via Phone and E-mail, then provide assistance and
resolution.
* Help update Knowledgebase with new findings.
* Escalate unsolved cases to Tier II Support for resolution. Once
resolved, contact customers as required to pass case resolution, then
document and close the case.
* Perform duties as requested by the Client Relations Coordinator,
Customer Services Manager and TouchStar management.
* Continuously develop and improve technical knowledge and
customer service skills.
REQUIRED SKILLS:
* One year minimum employment providing customer service.
* Excellent customer service skills.
* Excellent telephone skills.
* Excellent verbal communication skills.
* Willingness and desire to learn advanced customer service
skills.
* Willingness and desire to learn advanced technical knowledge.
* Advanced writing skills.
* 1-2 years system/network administration experience.
* 1-2 years IPPBX and VOIP experience
* Excellent knowledge of Microsoft Windows software conventions.
* Advanced knowledge of server operating systems.
* 2 years database experience in Microsoft SQL server
* Understanding of server client software applications.
* Project management and excellent organizational skills.
* Attention to detail, customer focus, and the ability to work
under great pressure and in a fast-paced environment
* Understanding of networks and networking (LAN/WAN).
* Understanding of telephony, T1 technology, PBX.
* Experience with Hardware (Servers, ISA/PCI Boards, Raid Config.
etc).
* The highest ethic, enthusiasm and passion.
* Knowledge of Unix (or flavors of.)
* Knowledge of Asterisk PBX.
* Knowledge of Dialogic.
ENVIRONMENTAL SKILLS & REQUIREMENTS:
* Must be willing and able to complete tasks with minimal
supervision to the satisfaction of customers and management.
* Must be willing and able to work reasonable overtime on short
notice as defined by the Customer Service Manager and/or TouchStar
Senior Management as a reaction to customer service needs.
* Must be team oriented and willing to contribute to the success
of others.
DESIRED SKILLS (NOT MANDATORY):
* Knowledge of Unix (or flavors of.)
* Knowledge of Dialogic.
* Knowledge of Asterisk PBX.
COMPENSATION:
* $43K - $55K salary, D.O.E.
--Please send resumes to jobs@touchstar.com with the email subject line
of "Installation Engineer 002"--
________________________________________________________________________
3a. JOB: System Engineer - Aurora, CO
Posted by: "Jobs" jobs@touchstar.com
Date: Sun Jun 29, 2008 7:15 pm ((PDT))
--Please send resumes to jobs@touchstar.com with the email subject line
of "System Engineer 002"--
POSITION TITLE: TouchStar System Engineer
REPORTS TO: Assistant Director of Operations
COMPANY DESCRIPTION:
TouchStar is a dynamic, privately held, and rapidly growing global
company headquartered in Denver, Colorado, USA. We develop, implement,
and support call center software and telecommunications equipment.
TouchStar Software is built on an open-architecture, Windows 2000 Server
and Microsoft SQL Server platform, and state-of-the-art Dialogic SCSA
telephony components. Our offices in Denver, New York City, Davenport,
Phoenix, the United Kingdom, India, South Africa, and the Philippines
support over 2,000 clients. TouchStar acquired Digisoft in 2005,
Sigmaworx in 2006, and Data-Tel Info. Solutions in 2007. We strongly
believe in our core value of honoring our client's trust in choosing us
and serving them with passion, integrity, relentless effort, and sound
processes.
We are currently reviewing resumes for our System Engineer position.
This position will be based out of the Aurora, CO office. ONLY LOCAL
APPLICANTS WILL BE CONSIDERED FOR THIS POSITION.
POSITION DESCRIPTION:
The System Engineer will be responsible for the following duties:
* Performing system analysis, design, development, test and
evaluation activities
* Ensuring the integration of software, hardware, reliability and
maintainability
* Formulating operational concepts
* Performing mission and functional analyses
* Conducting requirements and information analysis
* Performing cost-benefit analysis
* Conducting system trade studies
* Conducting risk analysis
* Selecting system architecture
* Allocating requirements
* Preparing specifications
REQUIRED SKILLS:
* One year minimum employment providing customer service
* Excellent customer service skills
* Excellent telephone skills
* Excellent verbal communication skills
* Willingness and desire to learn advanced customer service skills
* Willingness and desire to learn advanced technical knowledge
* Advanced writing skills
* 4 years system/network administration experience
* 1-2 years IPPBX and VOIP experience
* Excellent knowledge of Microsoft Windows software conventions
* Advanced knowledge of server operating systems
* 2 years database experience in Microsoft SQL server
* Understanding of server client software applications
* Project management and excellent organizational skills
* Attention to detail, customer focus, and the ability to work
under great pressure and in a fast-paced environment
* Understanding of networks and networking (LAN/WAN).
* Understanding of telephony, T1 technology, PBX.
* Experience with Hardware (Servers, ISA/PCI Boards, Raid Config.
etc).
* The highest ethic, enthusiasm and passion.
* Knowledge of Unix (or flavors of)
* Knowledge of Asterisk PBX, and Nagios
* Knowledge of Dialogic
ENVIRONMENTAL SKILLS & REQUIREMENTS:
* Must be willing and able to complete tasks with minimal
supervision to the satisfaction of customers and management
* Must be willing and able to work reasonable overtime on short
notice as defined by the Customer Service Manager and/or TouchStar
Senior Management as a reaction to customer service needs
* Must be team oriented and willing to contribute to the success
of others
* Bilingual in Spanish and English is a plus, but is not required
COMPENSATION:
* $50K - $68K, D.O.E.
--Please send resumes to jobs@touchstar.com with the email subject line
of "System Engineer 002"--
________________________________________________________________________
4a. JOB: Technical Sales Account Executive - Aurora, CO
Posted by: "Kim Marvel" kmarvel@touchstar.com
Date: Sun Jun 29, 2008 7:15 pm ((PDT))
---
Please send resumes to jobs@touchstar.com with the email subject line of
"Technical Sales Account Executive (002)"
---
JOB TITLE: Technical Sales Account Executive
REPORTS TO: Enterprise Sales Manager
COMPANY DESCRIPTION:
TouchStar is a dynamic, privately held, and rapidly growing global
company headquartered in Denver, Colorado, USA. We develop, implement,
and support call center software and telecommunications equipment.
TouchStar Software is built on an open-architecture, Windows 2000 Server
and Microsoft SQL Server platform, and state-of-the-art Dialogic SCSA
telephony components. Our offices in Denver, New York City, Davenport,
Phoenix, the United Kingdom, India, South Africa, and the Philippines
support over 2,000 clients. TouchStar acquired Digisoft in 2005,
Sigmaworx in 2006, and Data-Tel Info. Solutions in 2007. We strongly
believe in our core value of honoring our client's trust in choosing us
and serving them with passion, integrity, relentless effort, and sound
processes.
We are currently reviewing resumes for our Technical Sales Account
Executive position. This position will be based out of our corporate
headquarters in Aurora, CO. ONLY LOCAL APPLICANTS WILL BE CONSIDERED FOR
THIS POSITION.
JOB DESCRIPTION:
The Technical Sales Account Executive (AE) is responsible for an
assigned sales quota. The Account Executive will be expected to master
a detailed understanding of the TouchStar Products & Services. The AE
will be responsible for becoming a specialist in one or more specific
industries that are targeted by TouchStar.
The AE is responsible for using a consultative sales approach to
discover and analyze customer requirements through telephone
conversations with prospective customers to determine if TouchStar is
the right fit for their needs and which product features are required to
meet the customer's needs.
The AE must have an understanding or be able to quickly and easily learn
technical terminology and concepts such as hardware platforms,
databases, data and voice connectivity, telephony, etc.
The AE must be able to communicate product benefits to the customer
based on an understanding of the customer's business and requirements.
The AE will prepare pricing and proposals for prospective customers, as
well as provide detailed demos of the TouchStar product over the
Internet or in person.
The AE must be able to answer most of the technical questions posed by
the prospective customer, but also must effectively use the TS Sales
Engineer when necessary.
The AE is responsible for setting up site visits as necessary for the
prospective customer to meet with an existing customer. Travel to the
customer's location may be required to meet critical steps in the sales
process.
The AE is responsible for preparing sales contracts, including hardware
configurations and entering all customer information into the sales
database.
This position consists of:
* 80 percent telephone sales
* 20 percent in-person sales w/national travel
* Travel to several industry trade shows/conferences each year
SKILLS:
* Ability to learn technical aspects of our product, hardware
and the telephony industry
* Business analyst or technical experience
* Ability to understand how the TouchStar product features
benefit the various aspects of our customers' operations
* Excellent organizational skills
* Excellent verbal and telephone communication skills
* Excellent written communication skills
* Experienced negotiation skills
* Proven sales experience
* Self-motivated
* Ability to work well independently
* Urgency and immediacy related to contacting and following up
with customers
* Ability to communicate effectively with other departments to
ensure proper transition of accounts
* Working knowledge of Microsoft Word, Excel, Salesforce.com.
* Ability to analyze situations and react properly with
minimal supervision
COMPENSATION:
* $40-45K base salary + commissions
---
Please send resumes to jobs@touchstar.com with the email subject line of
"Technical Sales Account Executive (002)"
