Senior Oracle Systems Database Administrator: The Thomson Corporation
Job ID GRE00000001
Company Name The Thomson Corporation
Job Category Technology
Location Greenwood Village, CO
Position Type Full-Time, Employee
Salary Unspecified
Experience 5-10 Years Experience
Desired Education Level Other
Date Posted March 21, 2007
The Thomson Corporation is a global leader in providing essential electronic workflow solutions to business and professional customers. With operational headquarters in Stamford, Conn., Thomson provides value-added information, software tools and applications to more than 20 million users in the fields of law, tax, accounting, financial services, scientific research and healthcare. The corporation's common shares are listed on the New York and Toronto stock exchanges (NYSE: TOC; TSX: TOC).
Perform Oracle Systems Database Administration across multiple Oracle database environments and ensure continuous 24x7 operation and availability in support of mission critical production applications.
* Ensure continuous 24x7 availability, reliability and optimal performance of production Oracle instances and databases
* Ensure contingency plans for each database system (backup, recovery, failover) are documented and tested
* Propose and develop strategic database improvements in technical areas of database implementation, support and enhancement
* Design, document and enforce data security and disaster recovery plan with consideration for key dependencies. This includes the periodic testing of DR site switchover
* Work with development team to coordinate and promote new versions of Oracle DBMS, new installations, upgrades and patches
* Act in a consulting capacity supporting development teams during application design and implementation phases
* Develop, document and enforce application database standards and procedures
* Ensuring the quality and consistency of data and database systems by following a defined set of procedures (change control, security procedures, user passwords, backups, etc)
* Collect and interpret data to identify and correct instance and database performance issues
* Coordinate database cloning, schema, and table level data refreshes with development team and support staff
* Write/maintain OS level scripts (i.e., UNIX shell) for system DB maintenance
* Work with cross project teams to resolve technical performance issues/bottlenecks (e.g., network, storage, application). Provide 24x7 on-call support.
* Expert in Oracle 9i/10g RDBMS; experience in a 24x7 high availability environment a must
* Strong RMAN skills
* Experience with Oracle RAC
* Experience with Disaster Recovery design, implementation and testing using DataGuard or other DR replication tools
* Strong PL/SQL skills
* Experience with UNIX/LINUX trouble shooting and security
* Strong UNIX/LINUX scripting skills
* Strong database performance tuning and trouble shooting skills
* Experience with SAN and Replication tools such as EMC, BCV and SRDF
* Team player who has a customer focus and excels at bringing their professionalism and expertise to the team
* Ability to initiate a project and follow it through to conclusion
* Strong analytical and troubleshooting skills
* Ability to work effectively in a fast paced implementation environment
* Strong communication skills
* Experience with Application load balancers like F5 Big IP is a plus.
* BS Computer Science; 10 years systems database administration experience
Our employees embrace a number of commonly shared values - collaboration, accountability, customer focus, a bias toward action and results, appreciation and respect for diversity, entrepreneurial spirit and, at all times, the highest ethical standards. These values represent the behavior each employee is expected to exhibit in their role. In our view, fostering a culture that embodies these values will lead to success and growth for our employees and our business.
The Thomson Corporation is proud to be an Equal Employment Opportunity/Affirmative Action Employer.
Wednesday, March 21, 2007
Saturday, March 17, 2007
Wall Street On Demand - Quality Assurance Engineer, .NET Engineer, Web Developer, Jr Web Developer
[rmiug-jobs] Digest Number 2608
3. Quality Assurance Engineer Boulder, Colorado
Posted by: "Kim Regan" kim.regan@wallst.com
Date: Fri Mar 16, 2007 3:58 pm ((PDT))
Quality Assurance Engineer
Position Summary:
Develops, publishes, and implements test plans. Develops quality
assurance standards. Defines and tracks quality assurance metrics such as
defect densities and open defect counts. Requires 3-5 years of experience
working knowledge of quality assurance methodologies. Familiar with
multiple web browsers and OS platforms. Relies on experience and judgment
to plan and accomplish goals. Performs a variety of tasks. Works under
general supervision; typically reports to a Team Lead Quality
Assurance. A certain degree of creativity and latitude is required.
Essential Job Duties:
- Solid experience writing and executing manual test cases to verify
functional specifications
- Strong analytical skills and attention to detail
- Flexibility to handle multiple projects dynamically
- Flexibility to work on multiple Project Teams
- Experience testing in Multiple Browsers and Operating Systems
Other Responsibilities:
As assigned.
Job Qualifications:
Education - Bachelor¡ degree preferred
Experience - Minimum 3 to 5 years in Software Quality Assurance
Skill/Ability
- Ability to manage multiple priorities and projects simultaneously
- Experience with testing web based applications.
- Excellent writing and oral communication skills.
- Strong organizational, planning, and analytical skills.
About us: Wall Street on Demand is a visionary, 240-person company
focused on the design, development and hosting of financial web sites,
reports, and tools. We have delivered innovative, high quality products to
help our clients and their customers visualize, manipulate and
understand complex financial information. Our compelling, presentation-rich
services for financial professionals and individual investors have won
acclaim for our clients, many of whom rank at the top of the Gomez and
Forbes awards. Our products are custom designed for each client,
completely private-labeled, and fully integrated into the client's other
offerings. Our client list includes Charles Schwab, TD Waterhouse, Goldman
Sachs, E*Trade, Merrill Lynch, Wachovia and 40 other brokerage, banking
and asset management firms. Many of our client relationships span five or
more years. As a trusted, independent aggregator of information, we
maintain partnerships with more than 30 providers of market and financial
data including Reuters, Standard and Poor's, Lipper, First Call,
Multex, Argus, Ford and Morningstar. We support more than 500 financial data
feeds. Wall Street on Demand counts many of these companies among our
clients, developing and hosting their reports and web sites.
________________________________________________________________________
4. .NET Engineer Boulder, Colorado
Posted by: "Kim Regan" kim.regan@wallst.com
Date: Fri Mar 16, 2007 3:58 pm ((PDT))
.NET Engineer
Wall Street on Demand is one of the fastest growing companies in
Boulder
Colorado. We are a 15 year old industry-leading, financial information
design and development firm seeking full-time, on-site, mid-level .NET
engineer. We offer a dynamic work environment that creates an abundance
of opportunities for motivated individuals, a great benefits package,
unlimited chocolate and a fun, healthy environment.
Responsibilities include technical contributions to our next-generation
.NET architecture, mentoring and training of our development team, and
understanding our current architecture and production processes.
2-3 years of experience with ASP.NET, ASP, C#, IIS.
Intermediate to advanced knowledge of the following is desired:
- Object-oriented programming
- Enterprise-level architecture and deployment
- Modularity and reuse of code in a team environment
- Performance analysis and tuning
Preferred skills include:
- C++
- Multi-threaded programming
- SQL
- Web controls, both usage and creation
Resume and cover letter are required for consideration. Please email
DDjobs@wallst.com. You will be contacted if we are interested in an
interview. Please Note: No relocation packages are available at this
time.
About us: Wall Street on Demand is a visionary, 240-person company
focused on the design, development and hosting of financial web sites,
reports, and tools. We've delivered innovative, high quality products
to help our clients and their customers visualize, manipulate and
understand complex financial information. Our compelling,
presentation-rich services for financial professionals and individual
investors have won acclaim for our clients, many of whom rank at the
top of the Gomez and Forbes awards. Our products are custom designed for
each client, completely private-labeled, and fully integrated into the
client's other offerings. Our client list includes Charles Schwab, TD
Waterhouse, Goldman Sachs, E*Trade, Merrill Lynch, Wachovia and 40
other brokerage, banking and asset management firms. Many of our client
relationships span five or more years. As a trusted, independent
aggregator of information, we maintain partnerships with more than 30
providers of market and financial data including Reuters, Standard and
Poor's, Lipper, First Call, Multex, Argus, Ford and Morningstar. We
support more than 500 financial data feeds. Wall Street on Demand
counts many of these companies among our clients, developing and hosting their
reports and web sites.
________________________________________________________________________
5. Web Developer Boulder, Colorado
Posted by: "Kim Regan" kim.regan@wallst.com
Date: Fri Mar 16, 2007 3:58 pm ((PDT))
Web Developer
Wall Street on Demand is one of the fastest growing companies in
Boulder
Colorado. We are a 15 year old industry-leading, financial information
design and development firm seeking full-time, on-site, mid-level web
developers. We offer a dynamic work environment that creates an
abundance of opportunities for motivated individuals, a great benefits
package, unlimited chocolate and a fun, healthy environment.
Responsibilities include technical and user experience contributions to
site design, site architecture, and site production. Web developers
interface with every department within the company, and can be seen as
a
technical liaison to client requests.
Intermediate to advanced knowledge of the following is desired:
- Javascript
- ASP Classic
- XHTML
- CSS
- Web standards
- Browser compatibility issues
- XML / XSLT
Resume, cover letter, and URL's or code samples are required for
consideration. Please email DDjobs@wallst.com. You will be contacted if
we are interested in an interview. Please Note: No relocation packages
are available at this time.
-------------
About us: Wall Street on Demand is a visionary, 240-person company
focused on the design, development and hosting of financial web sites,
reports, and tools. We've delivered innovative, high quality products
to
help our clients and their customers visualize, manipulate and
understand complex financial information. Our compelling,
presentation-rich services for financial professionals and individual
investors have won acclaim for our clients, many of whom rank at the
top of the Gomez and Forbes awards. Our products are custom designed for
each client, completely private-labeled, and fully integrated into the
client's other offerings. Our client list includes Charles Schwab, TD
Waterhouse, Goldman Sachs, Quick & Reilly, Janus, Merrill Lynch, Bank
of Nova Scotia and 40 other brokerage, banking and asset management firms.
Many of our client relationships span five or more years. As a trusted,
independent aggregator of information, we maintain partnerships with
more than 30 providers of market and financial data including Reuters,
Standard and Poor's, Lipper, First Call, Multex, Argus, Ford and
Morningstar. We support more than 500 financial data feeds. Wall Street
on Demand counts many of these companies among our clients, developing
and hosting their reports and web sites.
________________________________________________________________________
6. Jr Web Developer Boulder, Colorado
Posted by: "Kim Regan" kim.regan@wallst.com
Date: Fri Mar 16, 2007 3:58 pm ((PDT))
Jr Web Developer
Wall Street on Demand is one of the fastest growing companies in
Boulder
Colorado. We are a 15 year old industry-leading, financial information
design and development firm seeking full-time, on-site, junior web
developers. We offer a dynamic work environment that creates an
abundance of opportunities for motivated individuals, a great benefits
package, unlimited chocolate and a fun, healthy environment.
Responsibilities include technical and user experience contributions to
site design, site architecture, and site production.
Requirements include:
- Strict attention to detail
- Strong verbal and written communication skills
- Ability to work in a team environment
- An understanding of Javascript and how it interacts with the DOM
- Experience with a server side scripting environment (ASP, PHP, Cold
Fusion, JSP, etc)
- Hand coding of XHTML, CSS
- Knowledge of web standards
- Knowledge of browser compatibility issues
- Experience programming in an OO environment is desirable, but not
required
Resume, cover letter, and URL's or code samples are required for
consideration. Please email DDjobs@wallst.com. You will be contacted if
we are interested in an interview. Please Note: No relocation packages
are available at this time.
-------------
About us: Wall Street on Demand is a visionary, 240-person company
focused on the design, development and hosting of financial web sites,
reports, and tools. We've delivered innovative, high quality products
to
help our clients and their customers visualize, manipulate and
understand complex financial information. Our compelling,
presentation-rich services for financial professionals and individual
investors have won acclaim for our clients, many of whom rank at the
top of the Gomez and Forbes awards. Our products are custom designed for
each client, completely private-labeled, and fully integrated into the
client's other offerings. Our client list includes Charles Schwab, TD
Waterhouse, Goldman Sachs, E*Trade, Merrill Lynch, Wachovia and 40
other brokerage, banking and asset management firms. Many of our client
relationships span five or more years. As a trusted, independent
aggregator of information, we maintain partnerships with more than 30
providers of market and financial data including Reuters, Standard and
Poor's, Lipper, First Call, Multex, Argus, Ford and Morningstar. We
support more than 500 financial data feeds. Wall Street on Demand
counts many of these companies among our clients, developing and hosting their
reports and web sites.
3. Quality Assurance Engineer Boulder, Colorado
Posted by: "Kim Regan" kim.regan@wallst.com
Date: Fri Mar 16, 2007 3:58 pm ((PDT))
Quality Assurance Engineer
Position Summary:
Develops, publishes, and implements test plans. Develops quality
assurance standards. Defines and tracks quality assurance metrics such as
defect densities and open defect counts. Requires 3-5 years of experience
working knowledge of quality assurance methodologies. Familiar with
multiple web browsers and OS platforms. Relies on experience and judgment
to plan and accomplish goals. Performs a variety of tasks. Works under
general supervision; typically reports to a Team Lead Quality
Assurance. A certain degree of creativity and latitude is required.
Essential Job Duties:
- Solid experience writing and executing manual test cases to verify
functional specifications
- Strong analytical skills and attention to detail
- Flexibility to handle multiple projects dynamically
- Flexibility to work on multiple Project Teams
- Experience testing in Multiple Browsers and Operating Systems
Other Responsibilities:
As assigned.
Job Qualifications:
Education - Bachelor¡ degree preferred
Experience - Minimum 3 to 5 years in Software Quality Assurance
Skill/Ability
- Ability to manage multiple priorities and projects simultaneously
- Experience with testing web based applications.
- Excellent writing and oral communication skills.
- Strong organizational, planning, and analytical skills.
About us: Wall Street on Demand is a visionary, 240-person company
focused on the design, development and hosting of financial web sites,
reports, and tools. We have delivered innovative, high quality products to
help our clients and their customers visualize, manipulate and
understand complex financial information. Our compelling, presentation-rich
services for financial professionals and individual investors have won
acclaim for our clients, many of whom rank at the top of the Gomez and
Forbes awards. Our products are custom designed for each client,
completely private-labeled, and fully integrated into the client's other
offerings. Our client list includes Charles Schwab, TD Waterhouse, Goldman
Sachs, E*Trade, Merrill Lynch, Wachovia and 40 other brokerage, banking
and asset management firms. Many of our client relationships span five or
more years. As a trusted, independent aggregator of information, we
maintain partnerships with more than 30 providers of market and financial
data including Reuters, Standard and Poor's, Lipper, First Call,
Multex, Argus, Ford and Morningstar. We support more than 500 financial data
feeds. Wall Street on Demand counts many of these companies among our
clients, developing and hosting their reports and web sites.
________________________________________________________________________
4. .NET Engineer Boulder, Colorado
Posted by: "Kim Regan" kim.regan@wallst.com
Date: Fri Mar 16, 2007 3:58 pm ((PDT))
.NET Engineer
Wall Street on Demand is one of the fastest growing companies in
Boulder
Colorado. We are a 15 year old industry-leading, financial information
design and development firm seeking full-time, on-site, mid-level .NET
engineer. We offer a dynamic work environment that creates an abundance
of opportunities for motivated individuals, a great benefits package,
unlimited chocolate and a fun, healthy environment.
Responsibilities include technical contributions to our next-generation
.NET architecture, mentoring and training of our development team, and
understanding our current architecture and production processes.
2-3 years of experience with ASP.NET, ASP, C#, IIS.
Intermediate to advanced knowledge of the following is desired:
- Object-oriented programming
- Enterprise-level architecture and deployment
- Modularity and reuse of code in a team environment
- Performance analysis and tuning
Preferred skills include:
- C++
- Multi-threaded programming
- SQL
- Web controls, both usage and creation
Resume and cover letter are required for consideration. Please email
DDjobs@wallst.com. You will be contacted if we are interested in an
interview. Please Note: No relocation packages are available at this
time.
About us: Wall Street on Demand is a visionary, 240-person company
focused on the design, development and hosting of financial web sites,
reports, and tools. We've delivered innovative, high quality products
to help our clients and their customers visualize, manipulate and
understand complex financial information. Our compelling,
presentation-rich services for financial professionals and individual
investors have won acclaim for our clients, many of whom rank at the
top of the Gomez and Forbes awards. Our products are custom designed for
each client, completely private-labeled, and fully integrated into the
client's other offerings. Our client list includes Charles Schwab, TD
Waterhouse, Goldman Sachs, E*Trade, Merrill Lynch, Wachovia and 40
other brokerage, banking and asset management firms. Many of our client
relationships span five or more years. As a trusted, independent
aggregator of information, we maintain partnerships with more than 30
providers of market and financial data including Reuters, Standard and
Poor's, Lipper, First Call, Multex, Argus, Ford and Morningstar. We
support more than 500 financial data feeds. Wall Street on Demand
counts many of these companies among our clients, developing and hosting their
reports and web sites.
________________________________________________________________________
5. Web Developer Boulder, Colorado
Posted by: "Kim Regan" kim.regan@wallst.com
Date: Fri Mar 16, 2007 3:58 pm ((PDT))
Web Developer
Wall Street on Demand is one of the fastest growing companies in
Boulder
Colorado. We are a 15 year old industry-leading, financial information
design and development firm seeking full-time, on-site, mid-level web
developers. We offer a dynamic work environment that creates an
abundance of opportunities for motivated individuals, a great benefits
package, unlimited chocolate and a fun, healthy environment.
Responsibilities include technical and user experience contributions to
site design, site architecture, and site production. Web developers
interface with every department within the company, and can be seen as
a
technical liaison to client requests.
Intermediate to advanced knowledge of the following is desired:
- Javascript
- ASP Classic
- XHTML
- CSS
- Web standards
- Browser compatibility issues
- XML / XSLT
Resume, cover letter, and URL's or code samples are required for
consideration. Please email DDjobs@wallst.com. You will be contacted if
we are interested in an interview. Please Note: No relocation packages
are available at this time.
-------------
About us: Wall Street on Demand is a visionary, 240-person company
focused on the design, development and hosting of financial web sites,
reports, and tools. We've delivered innovative, high quality products
to
help our clients and their customers visualize, manipulate and
understand complex financial information. Our compelling,
presentation-rich services for financial professionals and individual
investors have won acclaim for our clients, many of whom rank at the
top of the Gomez and Forbes awards. Our products are custom designed for
each client, completely private-labeled, and fully integrated into the
client's other offerings. Our client list includes Charles Schwab, TD
Waterhouse, Goldman Sachs, Quick & Reilly, Janus, Merrill Lynch, Bank
of Nova Scotia and 40 other brokerage, banking and asset management firms.
Many of our client relationships span five or more years. As a trusted,
independent aggregator of information, we maintain partnerships with
more than 30 providers of market and financial data including Reuters,
Standard and Poor's, Lipper, First Call, Multex, Argus, Ford and
Morningstar. We support more than 500 financial data feeds. Wall Street
on Demand counts many of these companies among our clients, developing
and hosting their reports and web sites.
________________________________________________________________________
6. Jr Web Developer Boulder, Colorado
Posted by: "Kim Regan" kim.regan@wallst.com
Date: Fri Mar 16, 2007 3:58 pm ((PDT))
Jr Web Developer
Wall Street on Demand is one of the fastest growing companies in
Boulder
Colorado. We are a 15 year old industry-leading, financial information
design and development firm seeking full-time, on-site, junior web
developers. We offer a dynamic work environment that creates an
abundance of opportunities for motivated individuals, a great benefits
package, unlimited chocolate and a fun, healthy environment.
Responsibilities include technical and user experience contributions to
site design, site architecture, and site production.
Requirements include:
- Strict attention to detail
- Strong verbal and written communication skills
- Ability to work in a team environment
- An understanding of Javascript and how it interacts with the DOM
- Experience with a server side scripting environment (ASP, PHP, Cold
Fusion, JSP, etc)
- Hand coding of XHTML, CSS
- Knowledge of web standards
- Knowledge of browser compatibility issues
- Experience programming in an OO environment is desirable, but not
required
Resume, cover letter, and URL's or code samples are required for
consideration. Please email DDjobs@wallst.com. You will be contacted if
we are interested in an interview. Please Note: No relocation packages
are available at this time.
-------------
About us: Wall Street on Demand is a visionary, 240-person company
focused on the design, development and hosting of financial web sites,
reports, and tools. We've delivered innovative, high quality products
to
help our clients and their customers visualize, manipulate and
understand complex financial information. Our compelling,
presentation-rich services for financial professionals and individual
investors have won acclaim for our clients, many of whom rank at the
top of the Gomez and Forbes awards. Our products are custom designed for
each client, completely private-labeled, and fully integrated into the
client's other offerings. Our client list includes Charles Schwab, TD
Waterhouse, Goldman Sachs, E*Trade, Merrill Lynch, Wachovia and 40
other brokerage, banking and asset management firms. Many of our client
relationships span five or more years. As a trusted, independent
aggregator of information, we maintain partnerships with more than 30
providers of market and financial data including Reuters, Standard and
Poor's, Lipper, First Call, Multex, Argus, Ford and Morningstar. We
support more than 500 financial data feeds. Wall Street on Demand
counts many of these companies among our clients, developing and hosting their
reports and web sites.
Friday, March 16, 2007
me, my, me, and I
[rmiug-jobs] Digest Number 2607
10. Resume: Experienced Help Desk Manager/Supervisor
Posted by: "Glenn Siddall" gsiddall1@mac.com hoodedbeagle
Date: Fri Mar 16, 2007 10:45 am ((PDT))
(303) 709-1510
Glenn_siddall@comcast.net
1603 Centaur Cir
Lafayette, CO
80026
Glenn Siddall
Objective
To obtain a position that challenges me on a daily basis, expands my
knowledge, provides me with a sense of accomplishment and exercises
those skills that I currently posses.
Experience
2006- Present Fiserv Investment Support Services
Denver, CO (Formerly First Trust Corp)
Configuration Analyst/Process Analyst
§ Manage day to day operations and assist manager
§ Hardware/software analysis on Sungard Global Plus system
§ System management and Configuration on Global Plus system
§ Disaster Recovery & Business Resumption Plan Development
§ Project planning and implementation.
§ Business Continuity and Disaster Recovery Planning
§ Act as liaison between department and business units
2005- Present Fiserv Investment Support Services
Denver, CO (Formerly First Trust Corp)
Treasury Operations Business Analyst
§ Manage day to day operations and assist manager
§ Hardware/software analysis for department projects
§ Disaster Recovery & Business Resumption Plan Development
§ Project planning and implementation.
2002- 2005 First Trust Corp
Denver, CO
Help Desk Manager/Supervisor
§ Manage day to day operations and assist manager
§ Hardware diagnosis and repair
§ Software diagnosis and repair
§ Software evaluation for purchase and distribution
§ Supervise 9 staff members
§ Hiring/termination, reviews, administrative duties
§ Project planning and implementation.
§ Logistics Manager for Company Projects
2000- 2002 First Trust Corp
Denver, CO
Help Desk Sr. Tech
§ Manage day to day operations and assist supervisor and
manger
§ Hardware diagnosis and repair
§ Software diagnosis and repair
§ Software evaluation for purchase and distribution
§ Supervise 5 staff members in supervisors absence
§ Project planning and implementation
1997- 2000 First Trust Corp
Denver, CO
ACH/Fiserv Supervisor
§ Supervised 7 - 20 staff members.
§ Special projects and department workflow.
§ Hiring/termination, reviews, administrative duties
§ ACH processing
§ Magnetic Tape Processing
§ Lockbox Fee Processing
1996 - 1997 First Trust Corp
Denver, CO
Operational Accounting Technical Analyst
§ Supervision of 2 staff members
§ Procedure development and implementation.
§ Special project assignments.
§ ACH Processing
§ Federal Tax Withholding Processing
§ Fiserv Receipts Processing
§ Training, support and backup for department functions
1992 - 1996 First Trust Corporation
Denver, CO
Senior Check Processor
§ Supervised 4 to 5 staff members from a group of 17
§ Provided training for all check types.
§ Reviewed staff members under my supervision.
§ Provided feedback to the department manager about staff
members for annual reviews.
§ Interviewed prospective new employees.
§ Participated in several task force groups to bring new
products into the Check Processing Department.
§ Designed a proposal for same day processing and delivery of
checks.
§ Facilitated department meetings.
§ Initiated tracking process for unidentified accounts.
§ Trained staff members on the use of department PC's and use
of WordPerfect software.
§ Daily phone contact with clients and brokers regarding
problem accounts.
§ Posted checks, reconciled suspense accounts and processed
claims when needed.
Education
Microsoft Certified Professional-Windows 2000 Professional-
May 2001 MCP ID# 2069162
Accredited ACH Professional 1999 (NACHA) 5
Year accreditation
Associated Travel Schools, North Miami Beach, FL, 1987-1988
Received Certificate of Completion. Certified Travel Personnel
Bow-Basin High School, Medicine Bow, WY
Software/System
Experience
IBM AS/400, IBM RS/6000, KEA, All Microsoft Office Products, Windows
95/98/ME/NT4/2000/XP/Vista, Novell Netware 4/5/6, Citrix Metaframe,
Bottomline Paybase Enterprise, WordPerfect, Lotus 123, Windows
networking, 10 Key by touch.
Projects
· Business Continuity and Disaster Recover Planning
· Configuration and testing of Business Critical Systems
· NSCC (22C2) Mutual Fund Rollup Information
· Windows 2000/XP Rollout Upgrade
· Windows 2000 Server Upgrade
· Citrix deployment to 250 users
· Novell Netware to Microsoft network conversion
· Windows XP Testing and Rollout
· Consolidation of Help Desks for three companies
· Sungard Global Plus conversion Project (three companies)
References Available Upon Request
10. Resume: Experienced Help Desk Manager/Supervisor
Posted by: "Glenn Siddall" gsiddall1@mac.com hoodedbeagle
Date: Fri Mar 16, 2007 10:45 am ((PDT))
(303) 709-1510
Glenn_siddall@comcast.net
1603 Centaur Cir
Lafayette, CO
80026
Glenn Siddall
Objective
To obtain a position that challenges me on a daily basis, expands my
knowledge, provides me with a sense of accomplishment and exercises
those skills that I currently posses.
Experience
2006- Present Fiserv Investment Support Services
Denver, CO (Formerly First Trust Corp)
Configuration Analyst/Process Analyst
§ Manage day to day operations and assist manager
§ Hardware/software analysis on Sungard Global Plus system
§ System management and Configuration on Global Plus system
§ Disaster Recovery & Business Resumption Plan Development
§ Project planning and implementation.
§ Business Continuity and Disaster Recovery Planning
§ Act as liaison between department and business units
2005- Present Fiserv Investment Support Services
Denver, CO (Formerly First Trust Corp)
Treasury Operations Business Analyst
§ Manage day to day operations and assist manager
§ Hardware/software analysis for department projects
§ Disaster Recovery & Business Resumption Plan Development
§ Project planning and implementation.
2002- 2005 First Trust Corp
Denver, CO
Help Desk Manager/Supervisor
§ Manage day to day operations and assist manager
§ Hardware diagnosis and repair
§ Software diagnosis and repair
§ Software evaluation for purchase and distribution
§ Supervise 9 staff members
§ Hiring/termination, reviews, administrative duties
§ Project planning and implementation.
§ Logistics Manager for Company Projects
2000- 2002 First Trust Corp
Denver, CO
Help Desk Sr. Tech
§ Manage day to day operations and assist supervisor and
manger
§ Hardware diagnosis and repair
§ Software diagnosis and repair
§ Software evaluation for purchase and distribution
§ Supervise 5 staff members in supervisors absence
§ Project planning and implementation
1997- 2000 First Trust Corp
Denver, CO
ACH/Fiserv Supervisor
§ Supervised 7 - 20 staff members.
§ Special projects and department workflow.
§ Hiring/termination, reviews, administrative duties
§ ACH processing
§ Magnetic Tape Processing
§ Lockbox Fee Processing
1996 - 1997 First Trust Corp
Denver, CO
Operational Accounting Technical Analyst
§ Supervision of 2 staff members
§ Procedure development and implementation.
§ Special project assignments.
§ ACH Processing
§ Federal Tax Withholding Processing
§ Fiserv Receipts Processing
§ Training, support and backup for department functions
1992 - 1996 First Trust Corporation
Denver, CO
Senior Check Processor
§ Supervised 4 to 5 staff members from a group of 17
§ Provided training for all check types.
§ Reviewed staff members under my supervision.
§ Provided feedback to the department manager about staff
members for annual reviews.
§ Interviewed prospective new employees.
§ Participated in several task force groups to bring new
products into the Check Processing Department.
§ Designed a proposal for same day processing and delivery of
checks.
§ Facilitated department meetings.
§ Initiated tracking process for unidentified accounts.
§ Trained staff members on the use of department PC's and use
of WordPerfect software.
§ Daily phone contact with clients and brokers regarding
problem accounts.
§ Posted checks, reconciled suspense accounts and processed
claims when needed.
Education
Microsoft Certified Professional-Windows 2000 Professional-
May 2001 MCP ID# 2069162
Accredited ACH Professional 1999 (NACHA) 5
Year accreditation
Associated Travel Schools, North Miami Beach, FL, 1987-1988
Received Certificate of Completion. Certified Travel Personnel
Bow-Basin High School, Medicine Bow, WY
Software/System
Experience
IBM AS/400, IBM RS/6000, KEA, All Microsoft Office Products, Windows
95/98/ME/NT4/2000/XP/Vista, Novell Netware 4/5/6, Citrix Metaframe,
Bottomline Paybase Enterprise, WordPerfect, Lotus 123, Windows
networking, 10 Key by touch.
Projects
· Business Continuity and Disaster Recover Planning
· Configuration and testing of Business Critical Systems
· NSCC (22C2) Mutual Fund Rollup Information
· Windows 2000/XP Rollout Upgrade
· Windows 2000 Server Upgrade
· Citrix deployment to 250 users
· Novell Netware to Microsoft network conversion
· Windows XP Testing and Rollout
· Consolidation of Help Desks for three companies
· Sungard Global Plus conversion Project (three companies)
References Available Upon Request
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