[rmiug-jobs] Digest Number 4564
JOB: Tech Support Manager - Westminster - large Healthcare IT compan
Posted by: "kendra.jordan76" kendra.jordan76@yahoo.com kendra.jordan76
Date: Thu Jun 5, 2008 12:33 pm ((PDT))
As the world's largest healthcare services company with more than
$90 billion in annual sales, McKesson Corporation (McKesson) is a
Fortune 18 Corporation that provides pharmaceutical supply
management and information technologies across the entire continuum
of healthcare.
Information management so powerful that it supports peace of mind.
Being part of a Fortune 18 company with over $90 billion in revenue
doesn't happen just because you have good business sense. And it
doesn't happen overnight. At McKesson Provider Technologies, it
takes knowledge and experience. And people like you. People with the
passion to make a difference. People with the power to provide
comprehensive information systems solutions for the entire continuum
of healthcare. And to eliminate inefficiencies and obstacles in
healthcare. That's the power to build your future.
POSITION DESCRIPTION
Responsible for overseeing the technical, functional, and/ or coding
support to customer product support teams, field engineers, or
technicians who are diagnosing, troubleshooting and debugging highly
technical or sophisticated software or computer systems. Supervises
Technical Support Engineers that respond to situations where first-
line product support and standard procedures have failed to isolate
or fix problems in software. Establishes and maintains lines of
communication with software engineering/ development on design,
reliability and maintenance issues. Ensures engineers are current
with the latest upgrades and/or new releases. May be involved in
customer installation and training programs.
MINIMUM REQUIREMENTS
*4+ years experience providing technical support to product support
teams, field engineers and technicians
*2+ years experience managing technical support teams of 10+ direct
reports
*Must possess strong business analytical skills
*Must have excellent communication skills and be able to speak at
the client level, conduct escalation meetings, etc.
*Although working hours are M-F, must be available 24x7 for critical
support issues
EDUCATION
*4-year degree in computer science or related field or equivalent
experience
PHYSICAL REQUIREMENTS
General Office Demands
COMPANY STATEMENT
McKesson offers a competitive compensation and benefits package.
McKesson is everywhere in healthcare. We offer a wealth of
opportunity for individuals with a desire to make a difference in
providing industry-leading, integrated healthcare services and
solutions. Individuals with the passion to be a part of our entire
continuum of patient-focused care. It's you and McKesson -
empowering healthcare.
Visit www.mckesson.com/careers for more information.
Reference number for this position: 22630
If you are an interested, qualified candiate, please email your
resume with availability and compensation requirements to:
kendra.jordan@mckesson.com
As an equal opportunity employer, McKesson Corporation unites the
talents and contributions of all to advance the power of
healthcare.
AGENCY STATEMENT
No agencies please.
