[rmiug-jobs] Digest Number 4599
JOB: Implementation Project Manager - Aurora, CO
Posted by: "Jobs" jobs@touchstar.com
Date: Wed Jun 25, 2008 11:06 am ((PDT))
---
Please send resumes to jobs@touchstar.com with the email subject line of
"Implementation Project Manager (002)"
---
COMPANY DESCRIPTION
TouchStar is a dynamic, creative, and rapidly growing global company
headquartered in Denver, Colorado, USA. We develop, implement, and
support call center software and telecommunications equipment. Our
offices in Denver, New York City, Davenport, Phoenix, the United
Kingdom, India, South Africa, and the Philippines support over 2,000
clients. TouchStar acquired Digisoft in 2005, Sigmaworx in 2006, and
DataTel in 2007. We strongly believe in our core value of honoring our
client's trust in choosing us and serving them with passion, integrity,
relentless effort, and sound processes.
We are currently reviewing applicants for our Implementation Project
Manager position. This position will report to our Assistant Director of
Operations and will play a crucial role within the Professional Services
Organization department by coordinating and ensuring successful
implementations of TouchStar's products and services. This position is
located in our Aurora, CO office. ONLY LOCAL APPLICANTS WILL BE
CONSIDERED.
PROJECT / PRACTICE MANAGEMENT
* Creates and executes project work plans and revises as
appropriate to meet changing needs and requirements.
* Identifies resources needed and assigns individual
responsibilities.
* Manages day-to-day operational aspects of a project and scope.
* Reviews deliverables prepared by team before passing to client.
* Effectively applies our methodology and enforces project
standards.
* Prepares for engagement reviews and quality assurance
procedures.
* Minimizes our exposure and risk on project.
* Ensures project documents are complete, current, and stored
appropriately.
PROJECT ACCOUNTING
* Tracks and reports team hours and expenses on a weekly basis.
* Tracks project budget.
* Analyzes project profitability, revenue, margins, bill rates and
utilization.
COMMUNICATION
* Facilitates team and client meetings effectively.
* Holds regular status meetings with project team.
* Keeps project team well informed of changes within the
organization and general corporate news.
* Effectively communicates relevant project information to
superiors.
* Delivers engaging, informative, well-organized presentations.
* Resolves and/or escalates issues in a timely fashion.
* Understands how to communicate difficult/sensitive information
tactfully.
TECHNICAL UNDERSTANDING
* Possesses general understanding in the areas of application
programming, database and system design.
* Understands Internet, Intranet, Extranet and client/server
architectures.
* Possesses a thorough understanding of our capabilities.
* Maintains awareness of new and emerging technologies and the
potential application on client engagements.
LEADERSHIP
* Challenges others to develop as leaders while serving as a role
model and mentor.
* Manages the development of team by ensuring, when possible, that
project tasks are in line with each Innovator's career interests.
* Inspires coworkers to attain goals and pursue excellence.
* Identifies opportunities for improvement and makes constructive
suggestions for change .
* Manages the process of innovative change effectively.
* Remains on the forefront of emerging industry practices.
REQUIRED EXPERIENCE & EDUCATION
* Relevant Work Experience: 1-2 year experience in a project
management role.
* Minimum Education Level: High school or equivalent and some
college coursework completed.
COMPENSATION
* Starting salary of $24.90 per hour paid bi-weekly.
* Health benefits, FSA, and matching 401K program.
---
Please send resumes to jobs@touchstar.com
________________________________________________________________________
22. JOB: Installation Engineer - Aurora, CO
Posted by: "Jobs" jobs@touchstar.com
Date: Wed Jun 25, 2008 11:06 am ((PDT))
--Please send resumes to jobs@touchstar.com with the email subject line
of "Installation Engineer 002"--
POSITION TITLE: TouchStar Installation Engineer
COMPANY DESCRIPTION:
TouchStar is a dynamic, privately held, and rapidly growing global
company headquartered in Denver, Colorado, USA. We develop, implement,
and support call center software and telecommunications equipment.
TouchStar Software is built on an open-architecture, Windows 2000 Server
and Microsoft SQL Server platform, and state-of-the-art Dialogic SCSA
telephony components. Our offices in Denver, New York City, Davenport,
Phoenix, the United Kingdom, India, South Africa, and the Philippines
support over 2,000 clients. TouchStar acquired Digisoft in 2005,
Sigmaworx in 2006, and Data-Tel Info. Solutions in 2007. We strongly
believe in our core value of honoring our client's trust in choosing us
and serving them with passion, integrity, relentless effort, and sound
processes.
We are currently reviewing resumes for our Installation Engineer
position. This position will be based out of the Aurora, CO office. ONLY
LOCAL APPLICANTS WILL BE CONSIDERED FOR THIS POSITION.
POSITION DESCRIPTION:
Seeking an Installation Specialist for TouchStar Software's Professional
Services Organization. Skills Required: customer focused individual
with excellent communication skills, experience with client/server
software applications, as well as exposure to Microsoft SQL. A typical
product implementation in the field would require: Hardware staging,
software installation and configuration, product training and customer
consulting. This person must have the highest work ethic, a passion for
customer service and excellence. This position requires 75% travel to
customer locations. Since this position requires face to face
interaction with TouchStar's customers, a clean and professional
attitude is mandatory. During time when travel is not necessary, the
Implementation Support Specialist will provide creative and analytical
first level support for customer cases received through TouchStar's
technical support department. Resolving these cases is done via Phone
and Remote Control software (pcAnywhere, gotomeeting, etc.).
IN THE FIELD DUTIES:
* Willingness to travel on short notice across the country.
* Interface with customers at beginning of implementation phase to
set expectations and communicate the schedule and order in which the
implementation will take place.
* Stage telephony, SQL, and other servers in racks in accordance
with customer's directions.
* Help turn up T1 lines through a collaborated effort with
customer's telephone company.
* Install and configure necessary software/hardware as described
by the SOW (statement of work)
* Train customer/agents/supervisors/managers on the functionality
and use of the TouchStar suite of products.
* Remain on-site to resolve any problems that arise during initial
use of product and to assure full customer satisfaction and
understanding of the solution implemented.
* Ability to communicate complex situations and status to home
office.
DUTIES WHILE NOT TRAVELING:
* Intercept and log incoming customer issues as cases coming to
Customer Support via Phone and E-mail, then provide assistance and
resolution.
* Help update Knowledgebase with new findings.
* Escalate unsolved cases to Tier II Support for resolution. Once
resolved, contact customers as required to pass case resolution, then
document and close the case.
* Perform duties as requested by the Client Relations Coordinator,
Customer Services Manager and TouchStar management.
* Continuously develop and improve technical knowledge and
customer service skills.
REQUIRED SKILLS:
* One year minimum employment providing customer service.
* Excellent customer service skills.
* Excellent telephone skills.
* Excellent verbal communication skills.
* Willingness and desire to learn advanced customer service
skills.
* Willingness and desire to learn advanced technical knowledge.
* Advanced writing skills.
* 1-2 years system/network administration experience.
* 1-2 years IPPBX and VOIP experience
* Excellent knowledge of Microsoft Windows software conventions.
* Advanced knowledge of server operating systems.
* 2 years database experience in Microsoft SQL server
* Understanding of server client software applications.
* Project management and excellent organizational skills.
* Attention to detail, customer focus, and the ability to work
under great pressure and in a fast-paced environment
* Understanding of networks and networking (LAN/WAN).
* Understanding of telephony, T1 technology, PBX.
* Experience with Hardware (Servers, ISA/PCI Boards, Raid Config.
etc).
* The highest ethic, enthusiasm and passion.
* Knowledge of Unix (or flavors of.)
* Knowledge of Asterisk PBX.
* Knowledge of Dialogic.
ENVIRONMENTAL SKILLS & REQUIREMENTS:
* Must be willing and able to complete tasks with minimal
supervision to the satisfaction of customers and management.
* Must be willing and able to work reasonable overtime on short
notice as defined by the Customer Service Manager and/or TouchStar
Senior Management as a reaction to customer service needs.
* Must be team oriented and willing to contribute to the success
of others.
DESIRED SKILLS (NOT MANDATORY):
* Knowledge of Unix (or flavors of.)
* Knowledge of Dialogic.
* Knowledge of Asterisk PBX.
COMPENSATION:
* $43K - $55K salary, D.O.E.
--Please send resumes to jobs@touchstar.com
________________________________________________________________________
25. JOB: System Engineer - Aurora, CO
Posted by: "Jobs" jobs@touchstar.com
Date: Wed Jun 25, 2008 11:06 am ((PDT))
--Please send resumes to jobs@touchstar.com with the email subject line
of "System Engineer 002"--
POSITION TITLE: TouchStar System Engineer
COMPANY DESCRIPTION:
TouchStar is a dynamic, privately held, and rapidly growing global
company headquartered in Denver, Colorado, USA. We develop, implement,
and support call center software and telecommunications equipment.
TouchStar Software is built on an open-architecture, Windows 2000 Server
and Microsoft SQL Server platform, and state-of-the-art Dialogic SCSA
telephony components. Our offices in Denver, New York City, Davenport,
Phoenix, the United Kingdom, India, South Africa, and the Philippines
support over 2,000 clients. TouchStar acquired Digisoft in 2005,
Sigmaworx in 2006, and Data-Tel Info. Solutions in 2007. We strongly
believe in our core value of honoring our client's trust in choosing us
and serving them with passion, integrity, relentless effort, and sound
processes.
We are currently reviewing resumes for our System Engineer position.
This position will be based out of the Aurora, CO office. ONLY LOCAL
APPLICANTS WILL BE CONSIDERED FOR THIS POSITION.
POSITION DESCRIPTION:
This position involves performing system analysis, design, development,
test and evaluation activities. The System Engineer will also ensure the
integration of software, hardware, reliability and maintainability.
The System Engineer will:
* Formulate operational concept
* Perform mission and functional analyses
* Conduct requirements and information analysis
* Perform cost-benefit analysis
* Conduct system trade studies
* Conduct risk analysis
* Select system architecture
* Allocates requirements
* Prepare specifications
REQUIRED SKILLS:
* One year minimum employment providing customer service
* Excellent customer service skills
* Excellent telephone skills
* Excellent verbal communication skills
* Willingness and desire to learn advanced customer service skills
* Willingness and desire to learn advanced technical knowledge
* Advanced writing skills
* 4 years system/network administration experience
* 1-2 years IPPBX and VOIP experience
* Excellent knowledge of Microsoft Windows software conventions
* Advanced knowledge of server operating systems
* 2 years database experience in Microsoft SQL server
* Understanding of server client software applications
* Project management and excellent organizational skills
* Attention to detail, customer focus, and the ability to work
under great pressure and in a fast-paced environment
* Understanding of networks and networking (LAN/WAN).
* Understanding of telephony, T1 technology, PBX.
* Experience with Hardware (Servers, ISA/PCI Boards, Raid Config.
etc).
* The highest ethic, enthusiasm and passion.
* Knowledge of Unix (or flavors of)
* Knowledge of Asterisk PBX, and Nagios
* Knowledge of Dialogic
ENVIRONMENTAL SKILLS & REQUIREMENTS:
* Must be willing and able to complete tasks with minimal
supervision to the satisfaction of customers and management
* Must be willing and able to work reasonable overtime on short
notice as defined by the Customer Service Manager and/or TouchStar
Senior Management as a reaction to customer service needs
* Must be team oriented and willing to contribute to the success
of others
* Bilingual in Spanish and English is a plus, but is not required
COMPENSATION:
* $50K - $68K, D.O.E.
--Please send resumes to jobs@touchstar.com
