[rmiug-jobs] Digest Number 4578
Implementation Project Manager - Aurora, CO
Posted by: "Jobs" jobs@touchstar.com
Date: Fri Jun 13, 2008 8:08 am ((PDT))
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Please send resumes to jobs@touchstar.com with the email subject line of
"Implementation Project Manager (002)"
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COMPANY DESCRIPTION
TouchStar is a dynamic, creative, and rapidly growing global company
headquartered in Denver, Colorado, USA. We develop, implement, and
support call center software and telecommunications equipment. Our
offices in Denver, New York City, Davenport, Phoenix, the United
Kingdom, India, South Africa, and the Philippines support over 2,000
clients. TouchStar acquired Digisoft in 2005, Sigmaworx in 2006, and
DataTel in 2007. We strongly believe in our core value of honoring our
client's trust in choosing us and serving them with passion, integrity,
relentless effort, and sound processes.
We are currently reviewing applicants for our Implementation Project
Manager position. This position will report to our Assistant Director of
Operations and will play a crucial role within the Professional Services
Organization department by coordinating and ensuring successful
implementations of TouchStar's products and services. This position is
located in our Aurora, CO office. ONLY LOCAL APPLICANTS WILL BE
CONSIDERED.
PROJECT / PRACTICE MANAGEMENT
* Creates and executes project work plans and revises as
appropriate to meet changing needs and requirements.
* Identifies resources needed and assigns individual
responsibilities.
* Manages day-to-day operational aspects of a project and scope.
* Reviews deliverables prepared by team before passing to client.
* Effectively applies our methodology and enforces project
standards.
* Prepares for engagement reviews and quality assurance
procedures.
* Minimizes our exposure and risk on project.
* Ensures project documents are complete, current, and stored
appropriately.
PROJECT ACCOUNTING
* Tracks and reports team hours and expenses on a weekly basis.
* Tracks project budget.
* Analyzes project profitability, revenue, margins, bill rates and
utilization.
COMMUNICATION
* Facilitates team and client meetings effectively.
* Holds regular status meetings with project team.
* Keeps project team well informed of changes within the
organization and general corporate news.
* Effectively communicates relevant project information to
superiors.
* Delivers engaging, informative, well-organized presentations.
* Resolves and/or escalates issues in a timely fashion.
* Understands how to communicate difficult/sensitive information
tactfully.
TECHNICAL UNDERSTANDING
* Possesses general understanding in the areas of application
programming, database and system design.
* Understands Internet, Intranet, Extranet and client/server
architectures.
* Possesses a thorough understanding of our capabilities.
* Maintains awareness of new and emerging technologies and the
potential application on client engagements.
LEADERSHIP
* Challenges others to develop as leaders while serving as a role
model and mentor.
* Manages the development of team by ensuring, when possible, that
project tasks are in line with each Innovator's career interests.
* Inspires coworkers to attain goals and pursue excellence.
* Identifies opportunities for improvement and makes constructive
suggestions for change .
* Manages the process of innovative change effectively.
* Remains on the forefront of emerging industry practices.
REQUIRED EXPERIENCE & EDUCATION
* Relevant Work Experience: 1-2 year experience in a project
management role.
* Minimum Education Level: High school or equivalent and some
college coursework completed.
COMPENSATION
* Starting salary of $24.90 per hour paid bi-weekly.
* Health benefits, FSA, and matching 401K program.
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Please send resumes to jobs@touchstar.com with the email subject line of
"Implementation Project Manager (002)"
