[rmiug-jobs] Digest Number 4601
Technical Trainer (Bilingual) - Aurora, CO
Posted by: "Jobs" jobs@touchstar.com
Date: Wed Jun 25, 2008 4:04 pm ((PDT))
-- Please send resumes to jobs@touchstar.com with the email subject line
of "Technical Trainer (002)" --
TouchStar is a dynamic, creative, and rapidly growing global company
headquartered in Denver, Colorado, USA. We develop, implement, and
support call center software and telecommunications equipment. Our
offices in Denver, New York City, Davenport, the United Kingdom, India,
South Africa, and the Philippines support over 2,000 clients. TouchStar
acquired Digisoft in 2005, Sigmaworx in 2006, and Data-Tel Info.
Solutions in 2007. We strongly believe in our core value of honoring our
client's trust in choosing us and serving them with passion, integrity,
relentless effort, and sound processes.
We are currently looking to add a Technical Trainer to our Denver Team.
ONLY LOCAL APPLICANTS WILL BE CONSIDERED FOR THIS POSITION.
APPLICANTS MUST BE BILINGUAL IN ENGLISH & SPANISH.
JOB DESCRIPTION: TECHNICAL TRAINER
Reports to: Training Manager
Role:
The primary responsibility of this position is to perform technical
training duties for new hires and existing employees. In addition, the
Technical Trainer will assist in the training of new and existing
customers.
The Technical Trainer will work closely with the training department
management to develop, deliver and follow-up on training classes. The
Technical Training will prepare new employees to all technical phases of
Touchstar Software products and services. The Technical Trainer must be
willing to travel up to 50% of the time to customer sites.
Responsibilities:
* Learn the key aspects of each customer's business as they
relate to the TouchStar product
* Prepare and deliver basic and advanced Technical Training
course work
* Do follow-up training for internal employees
* Training customers both remotely and on-site
* Perform any other tasks required by the Training department
Skills:
* Bilingual in Spanish and English
* Ability to learn technical aspects of our product, hardware
and the telephony industry
* Ability to understand how the TouchStar product features
benefit the various aspects of our customers' operations
* Excellent verbal and telephone communication skills, as well
as excellent written communication skills
* Excellent organizational skills
* Working knowledge of Microsoft Word, Excel, SQL and
Salesforce.com
* Ability to analyze situations and react properly with
minimal supervision
Compensation:
$36,000-$45,000 base salary
-- Please send resumes to jobs@touchstar.com with the email subject line
of "Technical Trainer (002)" --
