Friday, June 11, 2010

Level 3 - Customer Solution Architect

Customer Solution Architect Position in Broomfield, CO
Posted by: "Rahul Patel" rpatel@brossgroup.com patelrajul@ymail.com

Hi,


Hope you are doing well.



Please see below job description from our client for your consideration.



Position: Customer Solution Architect

Location: Broomfield, CO

Duration: 6 month contract to hire



The Voice Enterprise Process Architect will report to the Sr Process
Architect of Sales Process Improvement, joining the Sales Enablement
organization. This individual will be responsible for designing,
implementing and managing new Sales process and process improvements with a
specific focus on product placement and process/systems support within Sales
for voice services. The role supports field Sales, inside Sales, and
indirect channels in addition to Sales Engineering and Offer Management for
all Level 3 market groups. The successful candidate will be a high
performing individual who demonstrates outstanding leadership, interpersonal
and communication skills and will act as an organizational leader of process
excellence.

Principal Job Responsibilities

.Partners with Product Development and downstream organizations to develop
and implement Sales best practices with a focus on local and long-distance
voice product execution.

.Serves as a subject matter expert on voice services throughout the sales
organization with a focus on product process and system support.

.Continuously evaluates quote/order quality and drives resolution to product
process issues as they arise.

.Coordinates the Sales support and execution of IT development initiatives
including but not limited to:
1.Identification of Process and Systems improvements supporting the Sales
organization
2.Development and documentation of Business Requirements
3.Development and documentation of User Test Scenarios
4.Coordination of User Acceptance Testing
5.Project sign-off
6.Training of product process improvements

.Responsible for the development and distribution of new process methods and
procedures.

.Utilizes the RUP (Rational Unified Process) method for system development.

.Participates in the development and execution of Sales Enablement program
roadmaps

.Supports the prioritization of improvement initiatives based on ROI

.Provides product process direction and leadership in mapping process
development to the "To-Be" process model.

.Supports the organization with process-driven, team-oriented activities
embracing continuous improvement

.Manages routine to highly complex product process improvement projects and
assemble cross-functional teams as necessary to identify and successfully
complete all project activities

.Identifies and manages overall project dependencies to ensure project
deliverables stay on time, on target and on budget

Qualifications/ Experience Required

Must have over 5 years of voice product development, product management or
sales process experience
Local or Long-Distance voice experience required (both are preferred)
Bachelors degree in Business, Engineering or related area
Strong business and telecommunications acumen
Expert facilitator who is astute at executive communication
Six-sigma certification preferred
Highly resourceful and able to independently overcome obstacles
Project Management experience
Strong process orientation with a desire to drive change
Demonstrated ability to drive change and improve organizational performance
Strong public speaker able to confidently make a persuasive argument
Must be able to clearly articulate complex concepts at both the detail and
executive level
Must be self-motivated and able to hold oneself accountable to achieving
timely results
High integrity and strong business ethics
Team player with a great passion to succeed
Expert PC skills in Microsoft Outlook, Word, Excel, PowerPoint and Project
Management software skills

If you are interested please reply with your latest word updated resume.



Thanks,



Rahul Patel

Bross Group

Operations

rpatel@brossgroup.com

303-351-6535

www.brossgroup.com


Delivering Results, Exceeding Expectations