Tuesday, April 29, 2008

Rally Software - Software Engineer, Customer Support Engineer-ON PREM

[rmiug-jobs] Digest Number 4500

Software Engineer - Lead Integrations Developer (Boulder, CO)
Posted by: "Cindy Fields" Cindy.Fields@rallydev.com
Date: Tue Apr 29, 2008 3:16 pm ((PDT))

Software Engineer - Lead Integrations Developer



Rally Software Development (www.rallydev.com) located in Boulder,
Colorado is a dynamic, growing company that provides software-driven
enterprises with the knowledge, coaching and tooling needed to succeed
with Agile development practices.

At Rally Software our developers are: highly motivated, passionate about
learning, believe Agile is the best way to build software, involved in
developing web applications, build products they will always be proud
of, and thrive in a highly collaborative Agile environment.

Rally is investing in integrations with other third-party software
lifecycle management tools. We are interested in hiring a lead developer
who has broad responsibilities for building a technical team and
developing these applications, which will integrate with Rally's
enterprise Agile lifecycle management product using cutting-edge
technologies such as HTML, CSS, JavaScript and Web Services.



An initial set of responsibilities would include:

* Work with the product owner to define, estimate, and prioritize
stories and release content.
* Help organize and gather feedback for alpha/beta releases with
customers
* Write integration code between third-party products and the
Rally enterprise Agile lifecycle management tool using JavaScript, Ajax
and JSON
* Build scalable integrations using Rally's Web Services interface

* Determine and build the automated testing strategy as well as
the testing infrastructure
* Work with new partners, new integrations and new technology on a
regular basis
* Build a team of software engineers to create and maintain Rally
integration products

The ideal candidate will have the following experience and attributes:

* Experience building web pages with: Mashups, JavaScript, HTML,
CSS, and AJAX
* Experience using XML, SOAP, REST, and/or JSON Web Services
* Self-started and fast learner
* Possess superior problem solving skills with a proven ability to
exercise sound judgment to solve complex issues
* Excellent communication skills
* Knowledge of source code management and automated build
management tools
* Ability to work effectively in a fast-paced and fluid
environment
* BA/BS degree in Computer Science, Engineering or related field
* 5+ years previous software development experience preferred
* Technical leadership experience is a plus

At Rally we value teamwork, an ability to meet commitments, and skill.
Our company is comprised of people who are passionate about the software
industry and the success that implementing Agile Development practices
can bring our clients.



You will find Rally makes decisions through a highly creative and
collaborative process and our employees stand-up and contribute. As a
Boulder company, we strive to maintain a work/life balance and give back
to the community.



Rally was awarded one of the best places to work in Colorado, the JOLT
Award for product excellence from Software Development Magazine and our
Series B funding. We fielded five Boulder Peak Triathlon relay teams and
continually give back 1% of our time to the non-profit community. Rally
has also set aside 1% of its equity, upon founding, as part of
Entrepreneurs Foundation of Colorado.



We are recognized nationally as the best product in our category (Jolt
Awards 2006, 2007 and 2008), locally as the most innovative product (IQ
Awards) and as a top "Best Company to Work for in Colorado" 2006 and
2007.



We are looking for those who share our passion and the desire to work
with the best and brightest. If it sounds like you might thrive in an
environment like this, please email your resume and cover letter to
jobs@rallydev.com.



No third parties.

Join our award winning team!

Jolt Award Winner 2006, 2007 & 2008 - Product Excellence

Locally Most Innovative Product (IQ Awards)

Top "Best Company to Work for in Colorado" 2006 & 2007

________________________________________________________________________
12. Customer Support Engineer-ON PREM - Software (Boulder, CO)
Posted by: "Cindy Fields" Cindy.Fields@rallydev.com
Date: Tue Apr 29, 2008 5:13 pm ((PDT))

Customer Support Engineer-ON PREM - Software



Rally Software Development (www.rallydev.com
) located in Boulder, Colorado is a dynamic, growing company that
provides software-driven enterprises with the knowledge, coaching and
tooling needed to succeed with Agile development practices.



Due to our success, we are seeking a Customer Support Engineer-On Prem
to join our team.

Responsibilities:

* Works as part of a high performance team to promptly identify,
analyze and resolve customer inquiries, concerns, and issues.
* Responds to customer requests regarding the Rally product and
Agile methodologies.
* Creates and delivers customer tool and methodology training.
* Delivers Agile best practices coaching.
* Advises customers on tool and methodology implementation.
* Coordinates internal resources to ensure customer success.
* Acts as a liaison between customers and product management to
ensure customer issues are resolved.
* Writes technical documentation.
* Participates in projects to improve support capability and
systems deployment.

The ideal candidate will have the following experience and attributes:

* Possess superior problem solving skills with a proven ability to
exercise sound judgment to solve complex issues, recognize business
critical situations and escalate as needed
* 2 + years previous customer software support required, ideally
supporting Web applications
* Interest in acquiring deep product and methodology expertise;
experience with Software Development, Requirements Management and/or
Agile methodologies a huge plus
* Understanding of TCP/IP
* Basic knowledge of FTP
* Ability to troubleshoot web browser technologies
* Java and .NET skills desired, understanding of Web Services with
SOAP and/or REST
* Excellent presentation, demonstration and facilitation skills in
leading meetings, trials and projects
* Experience with Linux and VMware a plus
* Ability to work effectively in a fast-paced and fluid
environment
* History of outstanding customer service and customer advocacy
* BA/BS degree in Computer Science, Engineering or related field a
plus

At Rally we're looking for people who are passionate about the software
industry and want to work with the best and brightest. We value
teamwork, the ability to meet commitments as well as skill and in return
offer an exceptional opportunity to grow. We strive for a healthy,
productive work/life balance, while enjoying the opportunity to
substantially contribute to the direction and success of a vibrant
software business.



If this sounds like an environment you might thrive in, please email
resume to jobs@rallydev.com.



Join our award winning team!

Jolt Award Winner 2006 & 2007 - Best Product in our Category

Locally Most Innovative Product (IQ Awards)

Top "Best Company to Work for in Colorado" 2006 & 2007