Posted by: "Diana Calderoni" dcalderoni@rallydev.com
Founded in 2002, Rally is a fast-growing and well-funded
Software-as-a-Service (SaaS) company located in Boulder, Colorado. We were
named the Best Company to Work For in
Colorado
in
2009 and 2010, ranked the #6 Best Places to
Work
in
the nation from *Outside Magazine* in 2010, and have won four consecutive Jolt
Awards
(the
software industry’s equivalent of the Oscars®) in our category 2006-2009.
This role will work as part of a high performance team to promptly identify,
analyze and resolve customer inquiries, concerns, and issues, responding to
requests for technical support with our software as well as educating
customers to ensure their success with Agile and Rally’s products.
Key responsibilities include:
• work as part of a high performance team to promptly identify, analyze and
resolve customer inquiries, concerns, and issues.
• Respond to requests for technical support with our software.
• Act as a liaison between customers and product management to ensure
identified customer issues are resolved.
• Educate Rally’s customers on Agile and Rally’s products.
• Advise customers on tool and Agile/Kanban methodology implementation.
• Work with customers in an ad-hoc question/answer environment to deliver
customized, focused information and training.
QualificationsThe ideal candidate will have the following experience and
attributes:
• 5+ years experience in technical customer support in technology/software
organizations with a solid software development background. A solid
understanding of Application Lifecycle Management / Software Development
Life Cycle preferred.
• Possess superior problem solving skills with a proven ability to exercise
sound judgment to solve complex issues, recognize business critical
situations and escalate as needed.
• History of outstanding customer service and customer advocacy.
• Ability to work effectively in a fast-paced and fluid environment.
• Excellent team player with strong interpersonal skills to interface
closely with many groups across the organization.
• Experience with Agile processes such as Scrum, XP, Lean, FDD, DSDM, or
Kanban a huge plus.
• VMware, Ruby, REST, Javascript, HTML, .Net, and SOAP skills desired, but
not mandatory.
• Bachelor's degree in engineering, computer science, physical sciences or
equivalent experienceFor full job description and to apply, please visit the
careers section of our website: www.rallydev.com/careers.
Local candidates only please.
--
Diana Calderoni
Rally Software
Recruiter
