Boulder, CO- Desktop Support Technician
Posted by: "Ashley Inglis" ashley.inglis@wallst.com
Date: Mon Mar 10, 2008 4:28 pm ((PDT))
Desktop Support Technician
What We Offer:
Wall Street on Demand, Inc. is a dynamic, growing organization,
headquartered at the base of the Rocky Mountains in Boulder, CO,
focused
on the design, development and hosting of financial web sites, reports,
and tools. We deliver innovative, high quality products to help our
clients and their customers visualize, manipulate and understand
complex
financial information. Our compelling, presentation-rich services for
financial professionals and individual investors have won acclaim for
our clients, many of whom rank at the top of the Gomez and Forbes
awards. Our products are custom designed for each client, completely
private-labeled, and fully integrated into the client's other
offerings.
The opportunity to work on projects for almost every top-tier financial
institution in the world. The ability to expand your skills in a team
based environment. Terrific working space and great benefits.
What You Offer:
We are currently seeking a Desktop Support Technician to join our
Internal Support Team.
Description:
This position will ensure the stable operation of the systems
architecture and implementation. This includes installing, configuring,
maintaining, supporting, testing and optimizing all aspects of the
hardware, software, and desktop configurations. The person will also
analyze and resolve end user hardware and software computer problems in
a timely and accurate fashion, and provide end user training where
required. MAC experience a big plus.
Knowledge Requirements/Qualifications:
3 to 4 years of direct Windows Desktop Support and Windows Network
Administration experience. Working technical knowledge of network and
PC operating systems. Extensive application support experience with
Microsoft Office Products. Working technical knowledge of current
network hardware, protocols, and standards. Hands-on hardware
troubleshooting experience. Knowledge of applicable data privacy
practices and laws. Ability to conduct research into networking issues
and products as required. Ability to present ideas in user-friendly
language. Highly self motivated and directed. Ability to effectively
prioritize and execute tasks in a high-pressure environment. Strong
customer service orientation. Ability to lift 50 lbs. Experience
working
in a team-oriented, collaborative environment.
Responsibilities:
Oversee installation, configuration, maintenance, and troubleshooting
of
end user workstation hardware, software, and peripheral devices. Ensure
network connectivity of all workstations. Administer all equipment,
hardware and software upgrades. Administer and maintain end user
accounts, permissions, and access rights. Backup other staff members as
part of cross training. Work with end users to identify and deliver
required PC service levels. Provide training and support to end users
and staff on computer operation and other issues. Install, configure,
test, maintain, monitor, and troubleshoot end user workstation
hardware,
networked peripheral devices, and networking hardware products. Where
required, install, configure, test, maintain, monitor, and troubleshoot
associated end user workstation software and networking software
products. Perform on-site analysis, diagnosis, and resolution of
complex PC problems for a variety of end users, and recommend and
implement corrective hardware solutions, including off site repair as
needed. Field incoming help requests from end users via both telephone
and e-mail in a courteous manner. Track issues to resolution.
Prioritize
and schedule problems. Escalate problems (when required) to the
appropriately experienced technician or outside departments.
To be considered, please share resume and brief cover letter with us,
email jobs@wallst.com. View our website at www.wallst.com
interested
in
an interview. Please Note: Local candidates preferred; no relocation
packages are available at this time.
Salary is based on experience.
www.wallst.com
