Broomfield - NOC Technician - Level 3
Posted by: "Mary" mary_spuler@yahoo.com
Level 3 Communications is currently looking for a Content Services Network Operations technician to join the team maintaining and growing the Level 3 Content Delivery Network Offering and Vyvx services. Level 3's industry leading content delivery services include services for storage, caching, streaming and the Vyvx® broadcast network to create Level 3's end-to-end content distribution solution for our customers.
Responsibilities include, but are not limited to; operation, maintenance and monitoring of Media Operations hardware and related control software providing broadcast quality content distribution services. Provide broadcast quality support as a key contributor to content delivery in a 24x7 network centric operational team. Maintain a Tier II response to fault escalations from network alarms and first level support technicians through resolution, repair or escalation to Tier III. Limited travel with day-to-day tasks will taking place at our primary Media Operations Center in Tulsa Oklahoma or Level 3's World Headquarters in Broomfield, Colorado.
Requirements include:
- 1-3 years (2 years in ISP a plus)
- Experience in performing as a technician or operations support team member in the content distribution space with a focus on network support activities
- Ability to manage technical workload and engage senior technicians and management as appropriate
- Ability to maintain a solid working relationships including collaborative technical activities with peers and on the job training for junior technicians
- Excellent writing and verbal communication abilities required
- Experience with the following systems beneficial: Linux, Solaris and Microsoft Windows®
- General knowledge in multi-technology operations concepts as related to content delivery services
- Basic knowledge of Internet protocols and services a plus; HTTP, RTMP, RTSP and DNS
- Able to use and interpret Video/Audio measurement tools (Waveform monitors, Vectorscopes, Audio Analyzers, ASI Analyzers)
- Basic knowledge of lower layer technologies a plus including; IP, Ethernet, SONET/SDH
- Must be willing to work on call via pager and/or cell phone, including weekends or holidays to support the operations staff
- Good analytical and problem solving skills
- Ability to work extra hours as needed
- This position will require working 3rd shift(nights).
Minimum Level of Education: BS or Equivalent work experience
Fields of Study: Engineering or Computer Science
Additional Specialized Coursework: CBNT, CBNE, Broadcast Engineering or Electrical Engineering
