[rmiug-jobs] Digest Number 4355
Louisville-Superior, CO - Support Engineer
Posted by: "Marnie Urbach" murbach@visiontekinc.com
Date: Thu Feb 7, 2008 9:43 am ((PST))
Come join a great team! VisionTEK is currently seeking a Support
Engineer for our Louisville/Superior, Colorado office. VisionTEK is a
leading provider of mobile public safety software applications. Our product
provides law enforcement agencies with communications and mobile data
solutions.
This successful applicant will be a detail-oriented individual with a
strong skill set in communications and technology. This position exposes
employees to a wide variety of technologies including .NET software,
Java software, communications middleware, a wide variety of wireless
networking and much more.
Responsibilities:
* Provide technical support to existing clients; trouble-shoot problems
for VisionTEK products.
* Coordinate and perform installations, upgrades, and patch releases.
* Log/resolve/follow-up on Client support issues.
* Ensures each assigned issue is researched and handled in a timely
manner.
* Communicate with customers to address technical issues and implement
solutions.
* Create, document, track and manage customer inquiries using defect
tracking/CRM software.
Experience and Skills:
* BA/BS degree in Information Technology, Computer Science or
equivalent work experience desired.
* 1+ years of experience as a Tech Support professional or equivalent
education
* SQL Server Administration preferred
* Windows server Administration Experience required
* Windows 2000/XP client administration experience
* Solid understanding of MS Office required
* IT project management experience a plus
* Because of what we do and who we work with, anyone hired by us must
successfully pass a criminal background investigation.
VisionTEK offers a generous benefits package to include: medical,
dental, vision, life and long term disability insurance, 3 weeks vacation,
stock options, generous sick leave and holiday benefits. VisionTEK
offers a competitive salary. Kindly submit resumes in Word format to
careers@visiontekinc.com. Check us out at www.visiontekinc.com.
