Tuesday, February 05, 2008

GHX - Sr. Software Engineer, Customer Support Analyst

[rmiug-jobs] Digest Number 4350

Louisville - Sr. Software Engineer
Posted by: "jhagaman13" jhagaman13@aol.com
Date: Tue Feb 5, 2008 1:11 pm ((PST))

Global Healthcare Exchange is looking for a Sr. Software Engineer.
Please apply for this position at our website www.ghx.com.

Job Description:
As a Sr. Software Engineer, you are responsible the analysis, design,
programming and programmer testing on enhancements and software
development projects. Provides maintenance and support for existing
software applications. Other duties include developing testing tools
to help ensure code quality, testing B2B software components,
developing specifications, and developing supporting documentation.

Responsibilities:
• Work with other engineers, managers, Product Management, QA, and
Operations teams to develop innovative solutions that meet company
initiatives with respect to functionality, performance, scalability,
reliability, realistic implementation schedules, and adherence to
development goals and principles.
• Contribute to project document reviews, and design/code reviews.
• Adhere to IT Control Policies throughout design, development and
testing and incorporate Architectural Standards into application
design specifications.
• Generating supporting unit tests as well as system test
specifications and implementations.
• Generating automated deployment of developed solutions.
• Developing implementation and troubleshooting guides.
• Working independently with some day-to-day instruction and general
direction for new assignments.
• Interacting with customers to verify and clarify requirements and
design decisions.
• May perform other duties as assigned.

Qualifications:
• 5+ years experience in requirements analysis, design, coding and
unit testing of scalable, distributed, fault-tolerant applications.
• 5+ years experience required in object-oriented design methodology
and application development in Java, including J2EE, Struts, JSP, and
JDBC.
• 3+ years experience with using SQL Server.
• 3+ years experience with UNIX.
• 3+ years experience with PL/SQL.
• Experience with Tomcat.
• Experience with Application Server development, preferably JBOSS.
• Good Understanding of Object Oriented design and development.
• Must be able to work independently and as part of a team on
multiple overlapping projects.
• Strong problem solving and analytical skills.
• Strong written and oral communication skills, including the ability
to facilitate meeting discussions to identify effective solutions.
• BS in Computer Science or equivalent degree.
• 6+ years of hands on experience in software development.
• Experience with Oracle a plus.

________________________________________________________________________

Louisville - Customer Support Analyst
Posted by: "jhagaman13" jhagaman13@aol.com
Date: Tue Feb 5, 2008 1:11 pm ((PST))

Please apply at www.ghx.com

Job Summary
A Customer Support Analyst (CSA) works within the Customer
Information Center to meet the needs of GHX's important customers.
The CSA will develop a comprehensive knowledge of our leading edge
GHX Internet B2B exchange system, the Customer Support knowledge
base, and Customer Support administrative tools. With this knowledge
and tools the CSA will answer customer's questions, assist customers
in using the functions of the system, and help them when they have
problems in using or connecting to the system. CSAs will perform
these activities with the help of guidelines to assure efficiency,
reliability and quality. The CSA works on problems of diverse scope
where analysis of situations often requires technical expertise and
the use of logical diagnostic skills. The CSA works under the
management of the Customer Support Manger and Team Lead.

Responsibilities
The role of the Customer Support Analyst encompasses many
responsibilities including, as follows:
„Ï Acts as the primary point of contact at GHX for its customers.
„Ï Helps customers in meeting their needs, including systems support
and general information.
„Ï Works cooperatively with other departments to find the best
solution.
„Ï Utilizes Customer Relationship Management Systems (CRM) to record
and research customer information and to record all the customer's
questions, problems and solutions.
„Ï Uses the Customer Support Knowledge Base and assists with
developing Frequently Asked Questions (FAQ) for use in the Customer
Information center.
„Ï Follows policies, procedures and processes.
„Ï Attends training programs that build and enhance skills.
„Ï Works on shifts, as scheduled.
„Ï Performs other responsibilities, as assigned.

Qualifications
The Customer Support Specialist is a diverse role requiring
experience and expertise, including the following:
„Ï Must enjoy working in a dynamic, entrepreneurial environment.
„Ï BS/BA degree in computer systems or related business, scientific,
technical or engineering disciplines,
OR
More than one (1) year solid experience with supporting customers for
ISP's, Asp's, or for software and business applications.
„Ï Must have good diagnostic skills.
„Ï Must have a working knowledge of Internet applications, browsers,
search engines, and other related tools.
„Ï Must have a professional demeanor.
„Ï Must have good organizational skills.
„Ï Must be able to work within deadlines and while speaking with
customers.
„Ï Must be customer focused.
„Ï Must be flexible to work 8 hours shifts within normal Customer
Information Center hours, which is from 5:00 a.m. to 6:00 p.m.,
Monday trough Friday.
„Ï Must be able to share, in rotation, on-call weekend customer
support.