[rmiug-jobs] Digest Number 4376
JOB - Enterprise Analyst, Aurora, CO
Posted by: "Jobs" jobs@touchstar.com
Date: Mon Feb 18, 2008 4:24 pm ((PST))
Please contact jobs@touchstar.com regarding your interest in this
position. Please use the email subject line of "Enterprise Analyst 002."
TouchStar Corporation
Company Description
TouchStar Corporation is a rapidly growing global company headquartered
in Aurora, CO. TouchStar is in the business of developing and
implementing contact center solutions, and has a customer base of over
2,500 clients worldwide. The development and infrastructure environments
include VB, VB.Net, ASP.Net, Microsoft SQL Server, Windows
98/2000/XP/2003 and Linux. The physical environments interfaced with
include T-1, ISDN/PRI, E-1, VoIP, and analog telephony technologies.
Job Description
The Enterprise Services Division (ESD) at TouchStar provides support and
consultation for "large" and/or "wide" scale customers that require a
higher level of guidance and support by dedicated personnel who
comprehensively understand the application of TouchStar's proprietary
software solutions to the customer's business and environment. ESD
provides dedicated consultation and support services to these particular
customers to provide direction to achieve maximized ROI by focusing on
the following high level goals:
* System Stability and Risk Mitigation Strategies
* Performance Analysis (Data Driven)
* System and Process Optimization based on Analysis
ESD is seeking a full time Enterprise Analyst specializing in the
TouchStar CTI Core, TouchStar IP PBX, and TouchStar Scripting
proprietary applications. This position will require anywhere from 50 -
80% travel to client locations, and will include extensive interaction
with enterprise level clients. So a clean, sophisticated and
professional presence is necessary. The role of an ESD Analyst will be
to act as the primary point of contact and significant decision maker
for 2 -5 enterprise clients. Particularly, while engaged with a client,
the Enterprise Analyst will significantly contribute to the
aforementioned goals by taking on roles and responsibilities including:
* Dedicated and primary support contact during business hours.
* Primary troubleshooter of TouchStar application issues
* Activation of internal technical and/or development resources to
assist with troubleshooting and/or implementations
* Project planning for scheduled maintenance and/or new
application/patch implementations
* Creator of proposals involving:
* Storage relating to custom TouchStar solution
* Backup relating to custom TouchStar solution
* Redundancy relating to custom TouchStar solution
* Disaster Recovery relating to custom TouchStar solution
* Routine client visits
Required Skills
* 2-3 years of technical experience in TouchStar's proprietary
solutions including: TouchStar CTI Core, TouchStar IP PBX, and
TouchStar Scripting
* Love of Travel (Previous professional travel experience is
highly preferred)
* Desire to deliver excellent customer service
* Ability to clearly and professionally communicate (written and
verbal)
* Desire and ability to learn quickly
* Attention to detail, customer focus, and the ability to work
under great pressure and in a fast-paced environment
* The highest ethic, enthusiasm and passion
* Project management and organization without supervision
* Microsoft Windows 2000/2003 Administration
* Linux Administration
* Microsoft SQL Server 2000/2005
* Database Analysis / Database Design / SQL Scripting
* Experience with Software Design
* Experience with PBX
* Experience with T-1, ISDN/PRI, E-1, VOIP, and analog telephony
technologies
* Knowledge of client and server based applications
* Knowledge of client and server based networking
* Knowledge of WAN/LAN routing and networking
Highly Beneficial Backgrounds
* Enterprise Consultation
* Contact Center Technology
* Development
* Systems Administration
Employment Details
* Position Status: Full Time/Exempt
* Salary: $55K - $68K USD per annum DOQ.
* Benefits: Health, 401K
Please contact jobs@touchstar.com regarding your interest in this
position. Please use the email subject line of "Enterprise Analyst 002."
