Sunday, February 03, 2008

Market Force Information - Production Support Tier II Software Support

[rmiug-jobs] Digest Number 4346

Boulder - Production Support, Tier II Software Support
Posted by: "pknapekmfi" pknapekmfi@yahoo.com pknapekmfi
Date: Sun Feb 3, 2008 7:44 pm ((PST))


Market Force Information is seeking a Production Support Specialist for
our Boulder headquarters located at Walnut & Broadway. The Production
Support team is responsible for supporting, maintaining and monitoring
the Market Force Information production platform.
Responsibilities:
* Research software trouble tickets to resolve data, setup, and
code
issues to provide responsive correction of issues.
* Assist in prioritization of enhancement and defect resolution.
* Monitor automated system alerts, log files, and other monitoring
tool output
* Maintain and improve performance, reliability
* Develop and maintain IT tools to automate code promotion
activities
to the maximum extent possible.
* Perform periodic code releases and emergency code promotions
* Design and develop emergency patches to address critical
production
issues
* Interact with internal business customers, operations personnel
and
development groups in troubleshooting and correction of issues.
* Research and identify potential code defects.
* Manage development, quality assurance and production application
environments, working closely with operations personnel, to honor
application Service Level Agreements (SLA)

* Perform root cause analysis on issues that lead to implementation
of processes to prevent repetitive issues


Qualifications:
* 1- 2 years experience in an Application Support, Production
Support
or Tier II Software Support preferred.
* 4 year college degree in IS or related field or equivalent
experience.
* Ability to travel, up to 25% of time. Will spend approximately
one
week per month in our Norcross, Georgia office.
* Excellent communication skills.
* Excel in a "start up" environment. Flexible without a lot
of structured procedures in place. Able to switch gears easily.
* Windows scripting skills
* Excellent diagnostic, debugging, and problem solving skills
* Familiarity with Visual Basic 6 and Microsoft .NET (C#, VB).
* Understanding of servers, networks, security, client/server model
in a Windows Server 2003 environment
* Understanding of MS SQL Server or other relational databases
including stored procedure development
* Understanding of IIS 6 and above a plus
* An understanding of Classic ASP a plus
* Ability to communicate with various levels of technical
experience
(developers/ operations/ end users/ support staff)
* Understanding of traditional software development life cycle and
problem tracking systems
* Ability to work in team environment, while being self-directed,
proactive and action oriented
* Familiarity with Relational Database tools
* Familiarity with Windows and MS Office Suite
* Development/ programming experience a plus
· * Tremendous opportunity to join a rapidly-growing,
emerging- company in Boulder. This is a great opportunity to learn our
applications and then move into a Software Developer or IT Systems
Administrator *


Market Force Information is a rapidly growing $45 million private
provider of in-store customer experience information and insights
solutions including adjacent products like merchandising services.
Serving restaurants, retailers, financial services, CPG manufacturers,
grocery and convenience stores and wireless telecom; Market Force's
strategy is to acquire related businesses and to further enhance the
value and utility of the information it provides to clients. Together
we will integrate, reinvent and dominate the Customer Experience
Information and Insights industry with expertise, teamwork and
innovation.



If interested in becoming our Production Support Specialist, please
email your resume to: pknapek@marketforceinfo.com





The statements contained herein describe the scope of the
responsibility
and essential functions of this position, but should not be considered
to be an all-inclusive listing of work requirements. We are an equal
opportunity employer.