Monday, September 15, 2008

Rally Software - User Education Lead

[rmiug-jobs] Digest Number 4743

User Education Lead - Software (Boulder, CO)
Posted by: "Cindy Fields" Cindy.Fields@rallydev.com
Date: Mon Sep 15, 2008 5:31 pm ((PDT))


USER EDUCATION LEAD


RALLY SOFTWARE DEVELOPMENT (www.rallydev.com) located in Boulder,
Colorado is a dynamic, growing company that provides software-driven
enterprises with the knowledge, coaching and tooling needed to succeed
with Agile development practices.

Due to our success, we are seeking a capable, multi-disciplinary person
with experience in User Education, Training, Instructional Design or
User Experience who can lead the strategy, production, and maintenance
of written and multimedia training content that supports customer
success with Rally products and Agile in general.

Responsibilities include:

* Have a vision and passion for making sure users understand how
to use Rally and Agile.

* Responsible for setting the vision and definition for
curriculum, architecture and education.

* Prioritize the backlog for the User Education team and act as
product owner.

* Work with Customer Marketing Director to ensure content is
styled, formatted, and designed consistent with the Rally brand.

* Coordinate production of multimedia content - video,
documentation, and written content, including training, tutorials, and
best practices.

* Work with subject matter experts in various parts of the
company.

* Work with coaching staff to package prescriptive
activity-based content and make it more accessible to users of Rally
products.

* Define a strategy and system for content management.

* Responsible for ensuring that user education content is kept
up-to-date and relevant for each new release and business initiative.

Qualifications:

* 3+ years experience in user education, training, instructional
design or user experience with a solid background and track record with
successful software product role out and user education.

* A passion for making users successful.

* Excellent writing skills.

* An eye for design.

* Ability to work with both technical producers and subject
matter experts.

* Comfortable reaching across organizational groups to produce
content with a matrixed team.

* Capable of leading the vision and assisting in execution.
Ideally this is someone who could produce either written or multimedia
content on their own, when resource constraints demand it.

* Ability to produce and evaluate content in any medium.

* Strong prioritization and leadership skills.

* Bachelor's degree.

Location: Boulder, Colorado

Culture: At Rally, we value teamwork, the ability to meet commitments,
skill, and a successful track record. Our company is comprised of people
who are passionate about the software industry and the success that
implementing Agile Development practices can bring our clients.

We strive for a healthy, productive work/life balance, while enjoying
the opportunity to substantially contribute to the direction and success
of a vibrant software business.

We are looking for those who share our passion and the desire to work
with the best and brightest. If it sounds like you might thrive in an
environment like this, please email jobs@rallydev.com.