[rmiug-jobs] Digest Number 4122
6. Louisville-Superior, CO - Tech Support Engineer
Posted by: "careers" careers@visiontekinc.com
Date: Tue Sep 18, 2007 8:37 am ((PDT))
Come join a great team!
VisionTEK is currently seeking a Technical Support Engineer for our
Louisville/Superior, Colorado office. VisionTEK is a leading provider of
mobile public safety software applications. Our product provides law
enforcement agencies with communications and mobile data solutions.
This successful applicant will be a detail-oriented individual with a
strong skill set in communications as it relates to technology. This
position exposes employees to a wide variety of technologies including
.NET software, Java software, communications middleware, a wide variety of
wireless networking and much more.
Responsibilities:
* Provide technical support to existing clients; trouble-shoot problems
for VisionTEK products.
* Coordinate and perform installations, upgrades, and patch releases.
* Log/resolve/follow-up on Client support issues.
* Ensures each assigned issue is researched and handled in a timely
manner.
* Communicate with customers to address technical issues and implement
solutions.
* Create, document, track and manage customer inquiries using defect
tracking/CRM software.
Experience and Skills:
* BA/BS degree in Information Technology, Computer Science or
equivalent work experience desired.
* 3+ years of experience as a Tech Support professional
* RDBMS experience; SQL Server Administration preferred
* Windows server Administration Experience required
* Apache and IIS knowledge preferred
* Windows 2000/XP client administration experience
* Understanding of TCP/IP networking
* Solid understanding of MS Office required
* IT project management experience a plus
* Because of what we do and who we work with, anyone hired by us must
successfully pass a criminal background investigation.
VisionTEK offers a generous benefits package to include: medical,
dental, vision, life and long term disability insurance, 3 weeks vacation,
stock options, generous sick leave and holiday benefits. VisionTEK
offers a competitive salary. Qualified candidates should email resumes in
Word format to careers@visiontekinc.com Check us out at
www.visiontekinc.com.
