[rmiug-jobs] Digest Number 4126
9a. System Engineer - Aurora, CO
Posted by: "Jobs" jobs@touchstar.com
Date: Wed Sep 19, 2007 4:39 pm ((PDT))
TouchStar is a dynamic, creative, and rapidly growing global company
headquartered in Denver, Colorado, USA. We develop, implement, and
support call center software and telecommunications equipment. Our
offices in Denver, New York City, Davenport, the United Kingdom, India,
South Africa, and the Philippines support over 2,000 clients. TouchStar
acquired Digisoft in 2005 and Sigmaworx in 2006. We strongly believe in
our core value of honoring our client's trust in choosing us and
serving
them with passion, integrity, relentless effort, and sound processes.
Position Description:
Position involves performing integration of telephony based solutions
on
windows and Linux platforms.
Formulates operational concept, performs mission and functional
analyses, conducts requirements and information analysis. Selects
system
architecture, allocates requirements and prepares specifications and
has
knowledge of open source products and a mandatory knowledge of
telephony.
Skills required:
* One year minimum employment providing customer service.
* Excellent customer service skills.
* Excellent telephone skills.
* Excellent verbal communication skills.
* Willingness and desire to learn advanced customer service skills.
* Willingness and desire to learn advanced technical knowledge.
* Advanced writing skills.
* 4 years system/network administration experience.
* 1-2 years IPPBX and VOIP experience
* Excellent knowledge of Microsoft Windows software conventions.
* Advanced knowledge of server operating systems.
* 2 years database experience in Microsoft SQL server
* Understanding of server client software applications.
* Project management and excellent organizational skills.
* Attention to detail, customer focus, and the ability to work under
great pressure and in a fast-paced environment
* Understanding of networks and networking (LAN/WAN).
* Understanding of telephony, T1 technology, PBX.
* Experience with Hardware (Servers, ISA/PCI Boards, Raid Config. etc).
* The highest ethic, enthusiasm and passion.
* Knowledge of Unix (or flavors of)
* Knowledge of Asterisk PBX, and Nagios
* Knowledge of Dialogic
Environmental skills and requirements:
* Must be willing and able to complete tasks with minimal supervision
to
the satisfaction of customers and management.
* Must be willing and able to work reasonable overtime on short notice
as defined by the Customer Service Manager and/or TouchStar Senior
Management as a reaction to customer service needs.
* Must be team oriented and willing to contribute to the success of
others.
Please submit you resume and salary requirements to jobs@touchstar.com
________________________________________________________________________
12. Installation Engineer - Aurora, CO
Posted by: "Jobs" jobs@touchstar.com
Date: Wed Sep 19, 2007 4:40 pm ((PDT))
TouchStar is a dynamic, creative, and rapidly growing global company
headquartered in Denver, Colorado, USA. We develop, implement, and
support call center software and telecommunications equipment. Our
offices in Denver, New York City, Davenport, the United Kingdom, India,
South Africa, and the Philippines support over 2,000 clients. TouchStar
acquired Digisoft in 2005 and Sigmaworx in 2006. We strongly believe in
our core value of honoring our client's trust in choosing us and
serving
them with passion, integrity, relentless effort, and sound processes.
Position Description:
Seeking an Installation Engineer for TouchStar Software's Professional
Services Organization.
Job Duties:
Travel required - 2 weeks on the road, 1 week off and 1 week in the
office per month
Interface with customers at beginning of implementation phase to set
expectations and communicate the schedule and order in which the
implementation will take place.
Stage telephony, SQL, and other servers in racks in accordance with
customer's directions.
Help turn up T1 lines through a collaborated effort with customer's
telephone company.
Install and configure necessary software/hardware as described by the
SOW (statement of work)
Train customer/agents/supervisors/managers on the functionality and use
of the TouchStar suite of products.
Remain on-site to resolve any problems that arise during initial use of
product and to assure full customer satisfaction and understanding of
the solution implemented.
Ability to communicate complex situations and status to home office.
Skills required:
1-2 years IPPBX and VOIP experience
Excellent knowledge of Microsoft Windows software conventions
Advanced knowledge of server operating systems
2 years database experience in Microsoft SQL server
Understanding of networks and networking (LAN/WAN)
Understanding of telephony, T1 technology, PBX
One year minimum employment providing customer service
Excellent customer service skills
Excellent telephone skills
Excellent verbal communication skills
Willingness and desire to learn advanced customer service skills
Willingness and desire to learn advanced technical knowledge
Advanced writing skills
1-2 years system/network administration experience
Understanding of server client software applications
Project management and excellent organizational skills
Attention to detail, customer focus, and the ability to work under
great
pressure and in a fast-paced environment
Experience with Hardware (Servers, ISA/PCI Boards, Raid Config. etc)
Knowledge of Unix (or flavors of)
Knowledge of Asterisk PBX
Please submit your resume and salary requirements to jobs@touchstar.com
