nVoq is a pioneering leader in providing applications and development
tools that enable a new generation of voice-driven productivity for
customer care and healthcare providers. nVoq's marquee application,
"SayIt", is a real-time "speech to text" utility which allows users to
dictate their notes, e-mails, or chats. The company is well established
and positioned for growth and success. Our start-up culture drives
innovation, opportunity, and results, which, combined with excellent
hiking, biking, and skiing right outside our door, makes working for us
a great opportunity.
nVoq offers a casual, yet professional workplace and is looking for
highly motivated, dynamic people to join a growing business.
JOB RESPONSIBILITIES
As a Senior Software Engineer, you will participate in the planning,
design, and implementation efforts of a small team engaged in highly
dynamic projects. You will work closely with Product Owners to ensure
that solutions meet functional and scalability requirements. You will
also work closely with leads and architects to leverage and improve our
web applications.
This position offers a tremendous opportunity to influence the next
generation of our dictation productivity platform. We practice Agile
methodologies, plan rational schedules, and our cross-functional teams
build strong, collaborative relationships as partners in the delivery of
quality products.
Required Skills and Experience
* Solid Java object-oriented programming experience.
* Expert in designing, developing, and debugging multi-tiered
web applications
* Experience developing software using agile software
methodologies
* Ability to lead team members through collaborative design and
implementation
* Ability to independently learn new technologies
* Experience with Source Code Control Systems (preferably
Subversion)
* Successful track record of delivering quality software on time
Desirable Skills and Experience
* Experience with Java Enterprise Edition API's
* Experience with Java Server Faces and RichFaces
* Experience with Hibernate or other ORM technologies
* Experience with MySQL or Oracle
* Experience developing web services
* Familiarity with usability issues in web-based GUIs
Educational Requirements
* BS in Engineering or Computer Science
* In lieu of a degree, we will consider candidates with comparable
experience and a proven track record of production software development.
EOE
BENEFITS:
We offer a comprehensive benefits package commensurate with experience
that includes: Group medical, dental and vision, paid vacation and
holidays, stock options, 401(k) plan, and tuition reimbursement.
TO APPLY:
Interested candidates with the proper qualifications are requested to
submit their resumes to jobs@nvoq.com; please reference "Sr. Software
Engineer" in the subject line of your email.
________________________________________________________________________
nVoq is a pioneering leader in providing applications and development tools that enable a new generation of voice-driven productivity for customer care and healthcare providers. nVoq‘s marquee application, “SayIt†, is a real-time “speech to text†utility which allows users to dictate their notes, e-mails, or chats. The company is well established and positioned for growth and success. Our start-up culture drives innovation, opportunity, and results, which, combined with excellent hiking, biking, and skiing right outside our door, makes working for us a great opportunity.
nVoq offers a casual, yet professional workplace and is looking for highly motivated, dynamic people to join a growing business.
JOB RESPONSIBILITIES
The Implementation Manager for Contact Center solutions is responsible for the overall field operations and related performance for assigned nVoq customers. The Implementation Manager is charged with increasing agent utilization, ensuring all customers SLA's are met and improved upon, and that SayIt accuracy is maintained at the highest levels; also responsible for the management and development of assigned customers and that all customer staff under their guidance receives coaching and mentoring. The Implementation Manager is responsible for the continuous improvement of key performance indicators and updating and alerting executive management to significant trends.
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Ensure adherence to all key performance indicators. (Primarily SayIt usage as it relates to AHT and/or ACW).
* Participate in meetings providing site management with review of performance, guidance for future performance, and mitigation steps that will be taken to ensure achievement of key performance indicator goals and continuous improvement.
* Develop action plans with supervisors and site managers to achieve key performance indicators goals and provide status reports to the site director, account management, and others as needed on the progress of the action plans.
* Issue corrective action as needed to supervisors that are out of compliance with established goals.
* Adhere to approved travel and discretionary budgets.
* Hold regular roundtables with customer supervisors and management to discuss coaching and development suggestions.
* Provide occasional development modules for assigned customer supervisors and agents.
* Perform regular reviews of SayIt accuracy, usage, adoption, and SayIt performance.
* Ensure that all technology issues are communicated to the site director, account management, and other staff as needed.
* Communicate all product issues to nVoq support. Tracking and follow-up of the resolution of these issues.
* Identify and document additional SayIt and SayIt Administrator features to nVoq Product Management.
* Recognize and reward positive behaviors for SayIt users, through coordination with the customer and account management.
* Ability to travel up to 50 percent.
QUALIFICATIONS
· Excellent oral and written skills.
· Ability to motivate and develop others.
· Ability to build a positive working environment.
· Ability to self-direct and work with minimum supervision.
· Ability to learn and follow through on problem resolution.
· Must work well in fast-paced, flexible environment.
· Ability to understand complex problems, and develop actionable steps to improve performance.
EDUCATION and/or EXPERIENCE
· Bachelor's Degree preferred (or a combination of post secondary education and at least six years of call center management).
· Five years of Call Center experience is a minimum, with four of those years in management experience.
EOE
BENEFITS:
We offer a comprehensive benefits package commensurate with experience that includes: Group medical, dental and vision, paid vacation and holidays, stock options, 401(k) plan, and tuition reimbursement.
TO APPLY:
Interested candidates with the proper qualifications are requested to submit their resumes to jobs@nvoq.com; please reference Sr. Software Engineer in the subject line of your email.
