educational services company with lines of business in student loan
generation, loan servicing, secondary market activities, and guarantor
servicing. Nelnet offices are located throughout North America. As we
pursue our vision of making educational dreams possible, we continue to
seek GREAT quality associates to help reach that goal. We are a
performance-based organization that rewards results.
Basic Job Purpose: Responsible for overall evaluation, tactical and
strategic planning, design, recommendation, testing, implementation, and
capacity, performance and availability of the network architecture while
adhering to company and overall strategic goals.
IT Director - Infrastructure Services
Basic Job Purpose:
Direct activities and drive strategic initiatives within IT
infrastructure associated with all front office functions that support
Nelnet employees across multiple business segments and departments.
Lead leaders and multiple teams including Care Center (helpdesk),
Desktop Support, and Technical Administration within the larger 5280
Solutions/Nelnet IT group. Director is responsible for facilitating
process based solutions through coordination and communication that
ultimately bridge the gap between business relationship management, end
customer users, and the various IT technical parties.
Essential Functions:
* Define strategic plans that optimize a balance of IT
opportunities with business goal alignment.
* Creation of short range plans with clear objectives that
cascade into longer term strategies.
* Creation of metrics and dashboards that provide snapshot of
work relative to expectations.
* Ability to execute transactional and transformational
activities by leadership example.
* Establish and maintain customer centric and meaningful SLA's.
* Responsibility for team's adherence to service levels,
procedures, and policies.
* Oversee performance and development of leaders and team
members across multiple locations.
* Connect associates and their work to larger processes that
impact customers.
* Financial acumen around the development of, and ongoing
performance to, budget.
* Provide regular reporting to peers, company directors, and
senior leadership up to board level.
* Promote close collaboration with all technology providers
within Nelnet and external entities.
* Ability to influence problems and change activity with
solutions that minimize risk or disruption.
Education:
* Bachelors' degree in Information Sciences or related field,
and/or commensurate experience.
Experience:
* 10 + years of IT experience with at least 5 years of
leadership experience managing technical staff.
Skills:
* Demonstrated capacity to produce results on large scale
projects or initiatives
* Ability to rapidly analyze and implement complex solutions and
meet deadlines
* Working knowledge of IT services (network, server, operations,
helpdesk, NOC, desktop).
* Proven organizational, leadership, and planning skills
* Excellent oral and written communication skills
* Strong interpersonal relationship skills
Physical Activities/Working Conditions
* Travel required as needed
Nelnet is an Equal Opportunity Employer, complies with Executive Order
11246, and takes affirmative action to ensure that qualified applicants
are employed, and that employees are treated during employment, without
regard to race, color, religion/creed, national origin, gender, or sex,
marital status, age, disability, use of a guide dog or service animal,
sexual orientation, military/veteran status, or any other status
protected by Federal or State law or local ordinance. Qualified
individuals with disabilities who require reasonable accommodations in
order to apply or compete for positions at Nelnet may request such
accommodations by contacting Nelnet Talent Acquisition & Recruiting.
Nelnet is a Drug Free and Tobacco Free Workplace.
For consideration please forward your resume to
tpryor@5280solutions.com Please don't hesitate to call Terri at
303-696-3355 or 303-667-5280 if you need additional information.
Terri Pryor
Director of Staffing Solutions
tpryor@5280solutions.com
terri.pryor@n-d-s.com
