We are looking for a bright, energetic and creative individual with a passion for technology to join our technical operations team to manage support of our telephony systems. We're looking for someone with a solid base of knowledge about how VoIP telephony works in an open-source, mid-size enterprise.
It's critical for us to find someone who has an insatiable interest in where voice communication is headed. More important than technical depth in any single technology, we want someone with a passion for service, a tinkerer's ability to sniff out and solve problems, and the personality to interact successfully with staff, management, vendors and teammates.
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To apply please visit our career site: http://servicemagic.submit4jobs.com
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We have a fast-paced, entrepreneurial environment, so you must have a history of rapidly identifying problems, anticipating solutions and independently acting to manage the problems to successful conclusion. We're looking for someone who is curious, organized, self managed and very detail oriented.
Primary responsibilities:
• Manage corporate telephony support to our corporate campus and one out of state contact center.
• Understand the business' needs and priorities and drive technology and support systems over time to meet those needs.
• Manage development of call routing strategies to optimize delivery of calls utilizing multiple vendors.
• Manage TDM, VoIP, VoIP over WAN, SIP and IVR systems and service to deliver 99.9+% uptime.
• Perform help desk role supporting call center telephony and proactively monitoring systems with rotating 24x7 "manager on-call" responsibilities for resolving escalated telecommunications production issues.
• Manage telecom moves-adds-changes and deploy new hardware and software.
• Conduct efficiency analysis to improve service delivery.
• Help troubleshoot high profile, revenue impacting, critical system and software failures.
Personal Qualifications:
• Ability to work independently as well as part of a team.
• Cultivates and maintains productive relations with internal and external customers, vendors and IT staff.
• Highly developed customer service skills.
• Strong ability to manage multiple projects and rapidly changing priorities.
• Fully understands how the business relates to the technical aspects of the position.
• Demonstrated ability to manage multiple priorities and drive projects to closure.
• Displays skill in conceptualizing creative solutions and communicating them to others, including senior management.
• Rational under pressure and remains calm in high stress situations.
• Ability to apply logical reasoning to problem troubleshooting and resolution.
Technical Qualifications:
• Technical proficiency in systems implementation and support, application installation and support, and systems architecture.
• Ability to conceptualize, communicate, plan and execute strategies involving advanced call routing and call control to support the business.
• Experience in high volume systems, applications, and telecommunications support a plus
• Understands carrier-based advanced features, OSI layers, voice/data networking concepts, computer telephony integration (CTI), VoIP, SIP, and various types of call routing.
• Experience with open-source platforms for call routing and control (Asterisk, FreeSwitch, FreePBX, etc.), Linux and Windows Server.
NO third party recruiters please.
