Job Responsibilities:
The individual will work with mutiple IT internal/external support and delivery teams as well as our internal clients to provide the highest standards of support for both custom and out of the box application solutions in a customer centric environment. Responsibilities will include: handling application exceptions in our test and production environments; on-call rotation; handling client support requests; escalating and following up on customer problems with IT infrastructure and development groups; taking ownership of production issues; ensuring closure is achieved for outstanding bugs and infrastructural problems; assisting in application specific projects such as deployments, capacity planning, testing, and benchmarking; developing, defining, and communicating technical service policies and procedures. This position will be supporting 30+ custom applications, Siebel PRM being the largest.
Education Requirements:
Bachelors degree (preferably in Computer Science or MIS/CIS). Relevant experience may be a substitute for education.
5 -+ years experience in Information Technology development or infrastructure operations in a client centric environment; strong project management background; experience as systems administrator, systems analyst/ developer, or tester a plus; proven track record in client interfacing roles; prior development of policies and procedures in a client focused environment. Windows/UNIX knowledge/experience is a must along with SQL and scripting abilities.
Qualifications:
Strong technical aptitude. Ability to work independently or in a group and must have strong oral and written communication skills. Ability to learn quickly in a dynamic environment working with diverse teams/individuals.
Siebel PRM Administration skills:
* Siebel PRM Administration in a Windows VMware environment
* version 8.x
* Upgrade experience
* Oracle database backend
* Siebel code deployments/migrations
* Tuning/monitoring
* Siebel Tools
* Scripting in a Siebel environment
Benefits:
*Medical, Health Savings Account, dental, and vision insurance
*401(k) and employee stock purchase plan
*Tuition reimbursement
*Employee referral program
*Training opportunities
*FREE satellite TV system and programming
*Opportunity for a level of responsibility that could take years to reach in other companies
