[rmiug-jobs] Digest Number 4013
9. Network Administrator - Aurora, CO
Posted by: "Jobs" jobs@touchstar.com
Date: Fri Jul 13, 2007 2:59 pm ((PDT))
TouchStar is a dynamic, creative, and rapidly growing global company
headquartered in Denver, Colorado, USA. We develop, implement, and
support call center software and telecommunications equipment. Our
offices in Denver, New York City, Davenport, the United Kingdom, India,
South Africa, and the Philippines support over 2,000 clients. TouchStar
acquired Digisoft in 2005 and Sigmaworx in 2006. We strongly believe in
our core value of honoring our client's trust in choosing us and
serving
them with passion, integrity, relentless effort, and sound processes.
Position Description:
This position is part of a team that is responsible for Windows Server
and desktop administration, network administration and collocation
facility maintenance. We have a global presence which will require 24x7
coverage.
Day to Day Functions:
* Installation
* Configuration
* Maintenance and support
* Email migration
* User and mailbox administration
* Security policy implementation
* System backup and recovery
* Change requests and problem ticket resolution outside
of normal business hours
Skills and Education Requirements:
* Two years experience in a primary support role managing a medium to
large Windows AD/Exchange environment.
* Excellent customer service skills.
* Excellent telephone skills.
* Excellent verbal communication skills.
* Willingness and desire to learn advanced customer service skills.
* Willingness and desire to learn advanced technical knowledge.
* 4 years system/network administration experience.
* 3-5 years experience in a 100+ user environment
* Working knowledge of Windows 2003 Server Operating System
* Working knowledge of Exchange 2003 and Active Directory
* Demonstrated experience troubleshooting and resolving Outlook and
Exchange related issues
* Demonstrated ability to determine root cause
* Ability to multi-task and perform project management activities
* Proven track record of excellent customer service
* Strong written and verbal communication skills
* Ability and willingness to be on-call 24x7
* Excellent knowledge of Microsoft Windows software conventions.
* Advanced knowledge of server operating systems.
* Attention to detail, customer focus, and the ability to work under
great pressure and in a fast-paced environment
* Understanding of networks and networking (LAN/WAN).
* Understanding of telephony, T1 technology, PBX.
* Experience with Hardware (Servers, ISA/PCI Boards, Raid Config. etc).
* The highest ethic, enthusiasm and passion.
* Working knowledge of Unix/Linux (RHEL, CentOS)
* Working knowledge of network monitoring tools Nagios and Cacti
* Working knowledge of Cisco switches and routers IOS
* Working knowledge of Outlook Web Access, a plus
* Working knowledge of wireless devices (Blackberry), a plus
* Working knowledge SQL Server 2000, a plus
* Working knowledge email security management, a plus
* Exposure to VoIP (SIP), a plus
* Knowledge of Asterisk PBX, a plus
Environmental skills and requirements:
* Must be willing and able to complete tasks with minimal supervision
to
the satisfaction of customers and management.
* Must be willing and able to work reasonable overtime on short notice
as defined by the Customer Service Manager and/or TouchStar Senior
Management as a reaction to customer service needs.
* Must be team oriented and willing to contribute to the success of
others.
Starting salary range is $50K per year and escalates DOE
