Friday, July 20, 2007

NewsGator - CSM

[rmiug-jobs] Digest Number 4025

23. DOWNTOWN DENVER - CSM (Syndication Services)
Posted by: "newsgatorjobs" jobs@newsgator.com
Date: Fri Jul 20, 2007 7:22 pm ((PDT))


NewsGator Technologies, Inc., the leading RSS Platform Company provides
solutions designed to help individuals, businesses and enterprises
harness the power of RSS technology. A privately held and rapidly
growing high tech company located in downtown Denver, we have a very
exciting opportunity for a Client Services Manager, reporting to the
General Manager of Syndication Services.



If you have 3-5 years high-tech Client Services experience, a strong
background in project management, excellent communication skills and
want to work hard and help grow an exciting business in an emerging
technology as part of the Corporate Client Services Team, then we would
like to talk to you.



Job Purpose:

This position is the "primary contact" in our relationships with
our clients for NewsGator's Syndication Services (Widget Framework
and Data Services) business line. The Client Services Manager serves as
the Project Leader and represents our client's best interests while
working internally with our Sales & Marketing, Customer Support and
Product Development teams, insuring proper services, product
improvements and project plans are implemented in a timely manner while
maintaining a positive customer experience. The Client Services Manager
is also accountable for all professional services revenue for existing
clients.



Duties:

* Creates the Project Plan and insures implementation of the
requisite "Action Items" established.
* Maintains ongoing relationships with clients
* Manages client database of active contracts, activities, and
communications with clients
* Coordinates training sessions and consulting engagements with
clients
* Communicates feature requirements for product and service
improvements to the required internal teams
* Communicates product improvements and new feature sets to
existing
clients insuring all are installed with the latest versions.
* Manage existing clients for revenue expansion and up-sell
opportunities
* Report Use-Case feedback from the client to the Sales & Marketing
and Product Development departments
* Potential for up to 20-25% travel for on-site customer meetings,
trade shows, and training.





Skills/Qualifications/Attributes:

BA/BS and 3 to 5 years of demonstrated client service or project
management experience (preferred areas of study are
marketing/business/project management and/or computer science).



* Strong customer service orientation with pleasant manner and
personality.
* Organized and process oriented
* Ability to maintain multiple projects and timetables –
attention to detail a must.
* Knowledge of the Media industry is beneficial
* Fast learner with desire to continually grow.
* Self-confident with ability to work with minimal supervision.
* Experience in sales support function a plus.
* Experience with travel arrangements and meeting logistics.
* Strong computer skills (Windows and Windows based Servers
beneficial) with competence in MS Office products suite. Some
experience
with database management (SalesForce.com) is desirable.
* Knowledge of RSS (XML) Aggregation software and RSS Publishing
methods is desirable
* Consultative/relationship selling experience
* Hands on project management experience
* Excellent written (emails and proposals) and verbal communication
skills
* Ability to conduct web product demonstrations
* Internet familiarity is a must, with basic HTML / CSS knowledge
strongly desired
* Proven ability to analyze and resolve issues in a timely manner


NewsGator employees enjoy a casual work environment, challenging career
growth opportunities, and the satisfaction of working with a high
energy
group of talented professionals. We offer excellent compensation and
benefits to exceptional candidates.



Application Instructions

Please send resume AND cover letter noting CSM in the subject line to:
jobs@newsgator.com

Absolutely no phone calls.

Absolutely no third-party agencies.