Will manage technical projects and relationships around the on-time implementation and deployment of GHX integration and connectivity solutions for Provider and Supplier customers. These solutions include, but are not limited to, Supplier Integrations, G-Fax, and TradingNet.
Will provide sales support to communicate technical details of GHX solutions and the scope of the project to all participants. Will work with Account Managers to ensure a complete and accurate statement of work (SOW) is developed to set customer expectations, and to mitigate the risks of each project.
Will act as a technical troubleshooting escalation point for internal and external customers, as needed.
Principle duties and responsibilities:
· Develops solutions and adapts current technologies to integrate GHX products and services to provider and supplier systems to drive customer adoption, value, satisfaction, and retention.
· Effectively maintains and completes many concurrently assigned tasks, provides ongoing product support, and develops and can communicate their understanding of the integration points and GHX specific setup.
· Assists with Sales and Marketing initiatives by developing technical presentations and documentation and by conveying the technical capabilities of GHX’s products and services to technical and non-technical staff of GHX customers and GHX employees.
· Identifies technical solutions and business processes that enable the reusability of integration solutions to reduce integration timeframes and costs, both internal and external.
· Provides escalated technical support for Account Management, Trading Partner Management, Customer and Application Support, and GHX customers.
· Ensures a complete and accurate Statement of Work (SOW) is created by or in conjunction with GHX Account Managers.
· Creates reports and provides information regarding the status of client integrations on current projects.
· Assists Trading Partner Management, Customer and Application Support, and Account Managers with repeat trading partner boarding.
· Identifies opportunities for third party collaboration and product changes and enhancements.
· Disseminates technical and customer site information to all GHX departments to facilitate the understanding of deployed solutions and ongoing production support.
Required Skills:
· Ability to multi-task and excel in multiple roles as needed (i.e. IT Project/Account).
· Management, Sales Engineering, Escalated Technical Support, Programming and Development, Executive/Customer Presentations.
· IT installation and implementation experience in a material/supply chain environment.
· Well-developed interpersonal skills.
· Strong communication skills (written and verbal)
· Proven problem solving skills.
· Ability to adapt to changing environment.
· Ability to work with limited supervision.
· Up to 25% travel possible.
Required Qualifications:
· Bachelor’s degree in Business, Management Information Systems, Computer Science, or combination of experience and equivalent work experience.
· Knowledge of specific Enterprise Resource Planning (ERP) systems.
· Understanding of EDI/XML data translation software.
· Knowledge of relational database design and applications (i.e. SQL Server, Oracle).
· Command of relevant data standards (i.e. EDI/XML/MMIS proprietary formats).
· Knowledge of connectivity technologies, to include AS2, ftp, ftps, and VANs.
· Understanding of computer hardware, networking, security standards, and communication protocols.
· Healthcare product and industry knowledge.
· Knowledge of Microsoft Office software applications.
GHX provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. GHX complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
GHX expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.
