Implementation Manager (Avon, CO)
Reply to: jobs@rtp.com [?]
Date: 2008-10-24, 4:29PM MDT
SUMMARY:
RTP specializes in software, web and integration services unique to the resort and recreation industries, in particular to the ski and parks/attraction market segments. RTP is made up of three departments: Sales, Development and Delivery & Support; within Delivery & Support there are two teams: Delivery and Support. This position is responsible for the successful delivery of RTP’s products and solutions as well as management of the overall customer relationship. The Implementation Manager (IM) will work closely with the customer to help develop the overall solution design. In addition to strong project management skills, the IM is expected to have broad software, web and/or integration services skills, perform ‘hands-on’ work and travel where appropriate.
KEY RESPONSIBILITIES
The Implementation Manager should be well-versed in understanding customer business process areas related to our core products – Web, Integration, POS, Retail, Rental, Ticketing/Pass, Access Control, Activity Management, Ski School, Golf, Food & Beverage, etc. All implementation resources are also responsible for staying on top of functional and industry trends.
The IM will lead overall project management for 3-5 customer implementations. The responsibilities include:
• Relationship Management.
• Manage web, software and/or integration projects.
• Perform discovery / requirements gathering.
• Some travel required.
• Initial solution design.
• Create PRD/BRD document for web implementations/software customizations.
• Work with various resources across team, company and clients to ensure successful project delivery.
• Develop and manage project schedule, budget and all supporting documents.
• Develop communications strategy and risk analysis.
• Allocated time may be dedicated to account management tasks.
DESIRED SKILLS/QUALIFICATIONS
At least 3-5 years experience managing or supporting technology, web or software implementations as well as poise and customer/client centric approach. Must have demonstrated previous success in managing a successful implementations, ensuring timely delivery and customer satisfaction.
Candidate must:
• Manage the overall relationship with the customer.
• Perform project planning & management.
• Posses strong negotiating, issue resolution and communication skills.
• Demonstrate knowledge in Software, Web and/or Integration Services.
• Posses Ski and P&A industry knowledge.
• Demonstrate strong verbal and written communication skills.
• Be Proficient in Microsoft Project, MS Word, MS Excel.
• Posses a Bachelor’s degree; Masters Degree or PMI Certification is desireable.
OTHER
Location – Avon, CO
Travel may be required up to 25%
APPLICATION PROCESS
Please submit cover letter and resume directly to jobs@rtp.com and specify “Implementation Manager” in your response.
About RTP: RTP (Resort Technology Partners) is a privately held company that provides advanced software, internet, and ecommerce solutions to hospitality industry businesses, including ski resorts, tour & travel businesses, golf management companies, theme parks, attractions, etc. RTP is a very successful, rapidly growing business with approximately 80 employees and hundreds of customers in 4 countries. In addition to offering tremendous career opportunities, RTP is a great place to work! Our offices are in Avon, Colorado, within minutes of Vail and Beaver Creek ski resorts. We offer excellent benefits such as competitive salaries, bonus plans, stock options, 401K plan, and medical/dental/life insurance benefits.
RTP, LLC is an Equal Opportunity/Affirmative Action Employer
Other Fun Facts:
• Minutes away from Vail and Beaver Creek mountains
• Located on the Eagle River (fly-fishing, kayaking, rafting)
• Next to the Eagle-Summit County bike path (a paved bike path from Edwards to Breckenridge)
• Within 30 minutes of 7 golf courses
• On-premise workout room, heated pool, and hot tub
* Location: Avon, CO
* Compensation: DOE
* Principals only. Recruiters, please don't contact this job poster.
* Please, no phone calls about this job!
* Please do not contact job poster about other services, products or commercial interests.
