User Education Lead - Software (Boulder, CO)
Posted by: "Cindy Fields" cfields@rallydev.com
Date: Thu Oct 23, 2008 3:39 pm ((PDT))
USER EDUCATION LEAD - Software
RALLY SOFTWARE DEVELOPMENT (www.rallydev.com) located in Boulder, Colorado
is a dynamic, growing company that provides software-driven enterprises with
the knowledge, coaching and tooling needed to succeed with Agile development
practices.
Due to our success, we are seeking a capable, multi-disciplinary* *person
with experience in User Education, Training, Instructional Design or User
Experience who can lead the strategy, production, and maintenance of written
and multimedia training content that supports customer success with Rally
products and Agile in general.
*Responsibilities include:*
· Have a vision and passion for making sure users understand how to
use Rally and Agile.
· Responsible for setting the vision and definition for curriculum,
architecture and education.
· Prioritize the backlog for the User Education team and act as
product owner.
· Work with Customer Marketing Director to ensure content is styled,
formatted, and designed consistent with the Rally brand.
· Coordinate production of multimedia content – video,
documentation, and written content, including training, tutorials, and best
practices.
· Work with subject matter experts in various parts of the company.
· Work with coaching staff to package prescriptive activity-based
content and make it more accessible to users of Rally products.
· Define a strategy and system for content management.
· Responsible for ensuring that user education content is kept
up-to-date and relevant for each new release and business initiative.
*Qualifications: *
· 3+ years experience in user education, training, instructional
design or user experience with a solid background and track record with
successful software product role out and user education.
· A passion for making users successful.
· Excellent writing skills.
· An eye for design.
· Ability to work with both technical producers and subject matter
experts.
· Comfortable reaching across organizational groups to produce
content with a matrixed team.
· Capable of leading the vision and assisting in execution. Ideally
this is someone who could produce either written or multimedia content on
their own, when resource constraints demand it.
· Ability to produce and evaluate content in any medium.
· Strong prioritization and leadership skills.
· Bachelor's degree.
*Location:* Boulder, Colorado
*Culture*: At Rally, we value teamwork, the ability to meet commitments,
skill, and a successful track record. Our company is comprised of people who
are passionate about the software industry and the success that implementing
Agile Development practices can bring our clients.
We strive for a healthy, productive work/life balance, while enjoying the
opportunity to substantially contribute to the direction and success of a
vibrant software business.
We are looking for those who share our passion and the desire to work with
the best and brightest. If it sounds like you might thrive in an environment
like this, please email jobs@rallydev.com.
