Thursday, January 03, 2008

Touchstar - Systems Engineer

[rmiug-jobs] Digest Number 4288

Job: Systems Engineer - Aurora, CO
Posted by: "Jobs" jobs@touchstar.com
Date: Thu Jan 3, 2008 12:20 pm ((PST))


Please send resumes to jobs@touchstar.com with the email subject line
of
"Systems Engineer (002)"

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TouchStar is a dynamic, creative, and rapidly growing global company
headquartered in Denver, Colorado, USA. We develop, implement, and
support call center software and telecommunications equipment. Our
offices in Denver, New York City, Davenport, the United Kingdom, India,
South Africa, and the Philippines support over 2,000 clients. TouchStar
acquired Digisoft in 2005 and Sigmaworx in 2006. We strongly believe in
our core value of honoring our client's trust in choosing us and
serving
them with passion, integrity, relentless effort, and sound processes.



We are currently looking to add a Systems Engineer to our team.




Position Description:

Position involves performing integration of telephony based solutions
on
windows and Linux platforms.

Formulates operational concept, performs mission and functional
analyses, conducts requirements and information analysis. Selects
system
architecture, allocates requirements and prepares specifications and
has
knowledge of open source products and a mandatory knowledge of
telephony.




Skills required:

* One year minimum employment providing customer service.
* Excellent customer service skills.
* Excellent telephone skills.
* Excellent verbal communication skills.
* Willingness and desire to learn advanced customer service skills.
* Willingness and desire to learn advanced technical knowledge.
* Advanced writing skills.
* 4 years system/network administration experience.
* 1-2 years IPPBX and VOIP experience
* Excellent knowledge of Microsoft Windows software conventions.
* Advanced knowledge of server operating systems.
* 2 years database experience in Microsoft SQL server
* Understanding of server client software applications.
* Project management and excellent organizational skills.
* Attention to detail, customer focus, and the ability to work under
great pressure and in a fast-paced environment
* Understanding of networks and networking (LAN/WAN).
* Understanding of telephony, T1 technology, PBX.
* Experience with Hardware (Servers, ISA/PCI Boards, Raid Config. etc).

* The highest ethic, enthusiasm and passion.
* Knowledge of Unix (or flavors of)
* Knowledge of Asterisk PBX, and Nagios
* Knowledge of Dialogic




Environmental skills and requirements:

* Must be willing and able to complete tasks with minimal supervision
to
the satisfaction of customers and management.
* Must be willing and able to work reasonable overtime on short notice
as defined by the Customer Service Manager and/or TouchStar Senior
Management as a reaction to customer service needs.
* Must be team oriented and willing to contribute to the success of
others.





Compensation:



* $70K - 80K + Annually (DOE)



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Please send resumes to jobs@touchstar.com with the email subject line of
"Systems Engineer (002)"