Wednesday, January 16, 2008

Touchstar - Installation Engineer

[rmiug-jobs] Digest Number 4312

25. Job: Installation Engineer - Aurora, CO
Posted by: "Jobs" jobs@touchstar.com
Date: Wed Jan 16, 2008 12:33 pm ((PST))



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Please send resumes to jobs@touchstar.com with the email subject line
of
"Installation Engineer (001)"

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TouchStar is a dynamic, creative, and rapidly growing global company
headquartered in Denver, Colorado, USA. We develop, implement, and
support call center software and telecommunications equipment. Our
offices in Denver, New York City, Davenport, the United Kingdom, India,
South Africa, and the Philippines support over 2,000 clients. TouchStar
acquired Digisoft in 2005 and Sigmaworx in 2006. We strongly believe in
our core value of honoring our client's trust in choosing us and
serving
them with passion, integrity, relentless effort, and sound processes.



We are currently looking to add an Installation Engineer to our team.

POSITION DESCRIPTION:

Seeking an Installation Engineer for TouchStar Software's Professional
Services Organization.

JOB DUTIES:

Travel required - 2 weeks on the road, 1 week off and 1 week in the
office per month


Interface with customers at beginning of implementation phase to set
expectations and communicate the schedule and order in which the
implementation will take place.



Stage telephony, SQL, and other servers in racks in accordance with
customer's directions.



Help turn up T1 lines through a collaborated effort with customer's
telephone company.



Install and configure necessary software/hardware as described by the
SOW (statement of work)



Train customer/agents/supervisors/managers on the functionality and use
of the TouchStar suite of products.



Remain on-site to resolve any problems that arise during initial use of
product and to assure full customer satisfaction and understanding of
the solution implemented.



Ability to communicate complex situations and status to home office.


SKILLS REQUIRED:

-1-2 years IPPBX and VOIP experience

-2 years database experience in Microsoft SQL server

-1 year minimum employment providing customer service

-1-2 years system/network administration experience



-Excellent knowledge of Microsoft Windows software conventions

-Advanced knowledge of server operating systems

-Understanding of networks and networking (LAN/WAN)

-Understanding of telephony, T1 technology, PBX
-Excellent customer service skills
-Excellent telephone skills
-Excellent verbal communication skills
-Willingness and desire to learn advanced customer service skills
-Willingness and desire to learn advanced technical knowledge
-Advanced writing skills
-Understanding of server client software applications
-Project management and excellent organizational skills
-Attention to detail, customer focus, and the ability to work under
great pressure and in a fast-paced environment
-Experience with Hardware (Servers, ISA/PCI Boards, Raid Config. etc)

-Knowledge of Unix (or flavors of)
-Knowledge of Asterisk PBX



COMPENSATION:

- $45 - $60K Annually (DOE)