18. Aurora, CO - INSTALLATION ENGINEER
Posted by: "Jobs" jobs@touchstar.com
Date: Thu Aug 16, 2007 12:15 pm ((PDT))
TouchStar is a dynamic, creative, and rapidly growing global company
headquartered in Denver, Colorado, USA. We develop, implement, and
support call center software and telecommunications equipment. Our
offices in Denver, New York City, Davenport, the United Kingdom, India,
South Africa, and the Philippines support over 2,000 clients. TouchStar
acquired Digisoft in 2005 and Sigmaworx in 2006. We strongly believe in
our core value of honoring our client's trust in choosing us and
serving
them with passion, integrity, relentless effort, and sound processes.
Position Description:
Seeking an Installation Engineer for TouchStar Software's Professional
Services Organization.
Job Duties:
Willingness to travel on short notice across the country -
approximately
50-75% travel.
Interface with customers at beginning of implementation phase to set
expectations and communicate the schedule and order in which the
implementation will take place.
Stage telephony, SQL, and other servers in racks in accordance with
customer's directions.
Help turn up T1 lines through a collaborated effort with customer's
telephone company.
Install and configure necessary software/hardware as described by the
SOW (statement of work)
Train customer/agents/supervisors/managers on the functionality and use
of the TouchStar suite of products.
Remain on-site to resolve any problems that arise during initial use of
product and to assure full customer satisfaction and understanding of
the solution implemented.
Ability to communicate complex situations and status to home office.
Skills required:
1-2 years IPPBX and VOIP experience
Excellent knowledge of Microsoft Windows software conventions
Advanced knowledge of server operating systems
2 years database experience in Microsoft SQL server
Understanding of networks and networking (LAN/WAN)
Understanding of telephony, T1 technology, PBX
Knowledge of Unix (or flavors of)
Knowledge of Asterisk PBX
One year minimum employment providing customer service
Excellent customer service skills
Excellent telephone skills
Excellent verbal communication skills
Willingness and desire to learn advanced customer service skills
Willingness and desire to learn advanced technical knowledge
Advanced writing skills
1-2 years system/network administration experience
Understanding of server client software applications
Project management and excellent organizational skills
Attention to detail, customer focus, and the ability to work under
great
pressure and in a fast-paced environment
Experience with Hardware (Servers, ISA/PCI Boards, Raid Config. etc)
Please reply to jobs@touchstar.com
