16. Application Support Manager - Boulder
Posted by: "Diana Calderoni" dcalderoni@marketforceinfo.com
Date: Tue Aug 7, 2007 12:25 pm ((PDT))
Market Force Information continues to experience tremendous growth.
The
backbone of our business is our technology platform and we are seeking
a
highly motivated and goal oriented Application Support Manager to join
our team. Please apply through the jobs section of our website
www.marketforceinfo.com
Primary Duties and Responsibilities:
* Oversees the implementation of mission and business critical
systems in a production environment.
* Defines and implements best practices for production management
that focus on process improvement.
* Develops service level agreements. Manages application support
to those service levels to facilitate the effective utilization of the
systems.
* Coordinates and manages the successful implementation of
Production Support driven projects such as data fixes, point releases,
minor enhancements, technology upgrades.
* Participates in project team activities prior to release and
contributes to documentation as needed.
* Tracks feature and bug requests for prioritization.
* Communicates problem resolution and additional information to
customer groups, project team and IT support groups.
* Must be able to communicate technical and business problems in a
technical manner.
* Directs, motivates and develops staff, maximizing their
individual contributions.
Qualifications:
* Must have a minimum of 5 years experience managing and
supporting
a production application environment.
* 2+ years experience in a development role required.
* Experience leading/managing a team of 4 or more.
* Bachelor's degree or equivalent work experience.
* Should possess effective written and verbal communications
skills
for both a technical and non technical audience.
* Must have a strong understanding of ticketing systems to
prioritize and manage workload.
* Must have a strong understanding of Microsoft products and
information systems development.
* Must be able to participate in a team environment and
communicate
effectively.
* Strong analysis and customer service skills required.
* Sound problem resolution, judgment and decision making skills
required.
* Demonstrated development or operational experience of the
following software
o Windows Server 2003
o SQL Server 2005
o Knowledge of Classic ASP
o Knowledge of ASP.NET (C#, VB.NET)
o Knowledge of VB6 required.
o Experience with Microsoft IIS required.
Diana Calderoni
Talent Acquisition
Market Force Information
O: (303) 402-6987
C: (720) 841-6247
www.marketforceinfo.com
www.shopnchek.com
www.speedmarkweb.com
