Company Description
Mortgage Cadence is the leading provider of Enterprise Lending Solutions ("ELS"), which employ an extensive financial services data model wrapped with a native rules engine to deliver data-driven workflow automation tools to mortgage banks, lenders, credit unions, service providers and servicers. Mortgage Cadence has developed enterprise solutions that integrate all functions and data elements required to optimize, manage and score lending performance. The mortgage industry is always shifting to meet demands and minimize risks. Mortgage Cadence's flexible solutions continue to evolve to meet those needs. To learn more, please visit http://www.mortgagecadence.com
Job Description
Project Manager
Position Overview:
The Project Manager will provide collaborative support for both internal and client facing software development and deployment projects, including documenting, tracking and reporting on the current status of all active projects.
Reporting to the Director of the PMO, the Project Manager will maintain reports on current resource utilization and availability of resources and will advise on the availability of current resources in order to achieve the highest possible utilization across the resource pool.
Proactively schedule resources for future projects and client contracts.
Responsible for managing smaller scale projects.
Requires extensive communication with technical resources, clients, and sales and marketing.
Responsibilities:
-Create internal and software implementation project plans
-Maintain weekly and daily resource utilization reports
-Schedule/ lead/participate in project planning meetings
-Assist in scheduling resources for projects
-Review resource weekly timesheets
-Create / maintain weekly project status reports
-General administration related to Project Management
-Other projects as assigned by the Director of the PMO
-Promote structure of repeatable success without implementing undue administrative overhead
Qualifications
Requirements:
4 year college degree preferred
-Experience as a project manager for large technical projects
-Experience within a mortgage origination environment preferred
-Excellent verbal and written communication skills
-Ability to present recommendations and presentations affectively to all levels of the organization
-High level of skill with Microsoft Office Suite; primarily excel and MS Project
-A self starter with the ability to work autonomously
-High energy, personable, a sense of urgency and can-do attitude
-Experience in process improvement methodologies / projects
Additional Information
Mortgage Cadence is an Equal Opportunity Employer
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Company Description
Mortgage Cadence is the leading provider of Enterprise Lending Solutions ("ELS"), which employ an extensive financial services data model wrapped with a native rules engine to deliver data-driven workflow automation tools to mortgage banks, lenders, credit unions, service providers and servicers. Mortgage Cadence has developed enterprise solutions that integrate all functions and data elements required to optimize, manage and score lending performance. The mortgage industry is always shifting to meet demands and minimize risks. Mortgage Cadence's flexible solutions continue to evolve to meet those needs. To learn more, please visit http://www.mortgagecadence.com
Job Description
Provides direct assistance to our clients in using our software and services. The support includes diagnostic support, basic "how-to" training, and issue tracking and escalation. This function helps ensure our clients are successful in order to sustain our transaction volume and retain existing clients.
KEY ACCOUNTABILITIES
1. Document and track issues and questions received from clients
2. Triage client issues based on the described symptoms and request additional information as needed to fully understand the symptoms
3. Provide the authorized customer contact with an immediate resolution to the reported issue, where possible, and escalate the issue to the next appropriate internal resource when an immediate solution cannot be identified
4. Give basic software instruction (generally 15 minutes or shorter) in response to "how-to" questions from customers
5. Follow up on open issues with clients and internal support staff
6. Maintain a high level of platform knowledge, staying current on all system related issues and developments.
7. Manage a basic level of mortgage industry knowledge.
8. Provide support to the Sales team with product related issues and questions.
9. Escalate issues requiring immediate attention to the appropriate Lead.
10. Strive for the continuous quality improvement of processes and quality of service to internal and external customers.
11. Maintain effective communication with all employees (internal customers) to ensure coordination and exchange of information.
12. Provide support to all customers during the implementation phase.
Qualifications
QUALIFICATIONS/REQUIREMENTS
• A minimum of 1 year experience performing direct client support
• A minimum of 3 years' experience in the use personal computers and related software
• A basic understanding of web-based technology including browsers and the Internet
• Demonstrated diagnostic skills
• Strong verbal and written communication skills
• Proficient PC skills (Microsoft Office, Visio, Graphics), with the ability to learn new software.
• Strong verbal and written communication skills
• Strong troubleshooting skills, with the ability to analyze product or process and make recommendations for improvement.
• Strong interpersonal skills to work effectively with other areas of the organization.
• Ability to work independently, and as a team member, while using discretion in decision making and sound judgment in problem solving.
Preferred
• A working knowledge of mortgage terminology and concepts
• Familiarity with GSEs and mortgage-related settlement services
• Working knowledge of HTML and XML/XSL
• Experience with Lending Suite, SMC, Transaction Director, and/or our other software products
Additional Information
Mortgage Cadence is an Equal Opportunity Employer
