Highlands Ranch, CO - Network Engineer Full-time
Posted by: "Pryor, Terri" tpryor@5280solutions.com
5280 Solutions (www.5280solutions.com) is both the internal IT
Department for Nelnet (www.nelnet.net) and a premier player in the
student loan industry, and an award-winning provider of information
technology products and full-service technical consulting. Integrating
technology solutions with business expertise is the unique value 5280
Solutions delivers.
Our core areas of business include Student Loan Origination, Student
Loan Servicing, Student Loan Guarantee Servicing, Educational Loan
Software Solutions, Enterprise Content Management (ECM) Solutions,
Technical Consulting Services and Business Intelligence.
5280 Solutions has been in operation since 1980. In January of 2007, we
merged with Charter Account Systems and Idaho Financial Associates. We
are headquartered in Highlands Ranch, Colorado and have offices in
Albany, Manhattan, Boise and Chicago.
5280 Solutions has three openings on our GPRO student loan guarantee
servicing product. We need some developers to formulate and defines
system scope and objectives. Devise or modify procedures to solve
complex problems considering computer equipment capacity and
limitations, operating time, and form of desired results.
Network Engineer - Basic Job Purpose:
Responsible for providing daily ongoing administration of the Nelnet
network environment and apply a strong technical background as well as
in-depth network administration skills in a complex network environment.
This includes administering and managing a complex Active Directory
environment, tape backup management, installing and distributing
software, monitoring and ensuring security of the network environment.
This role requires excellent customer service skills and expertise in
resolving technical issues that are not able to be resolved at the first
level of support. This position also requires the individual to act as a
customer advocate and liaison at all times as well as mentor first level
Customer Service representatives.
Essential Functions:
- Act as a customer advocate at all times including during the
assignment and follow up of requests for network administration and
support. - Advanced level of knowledge managing and administering a
complex Active Directory network environment with an emphasis on
maintaining and ensuring security of the Network in accordance with
corporate guidelines. - Resolve escalated support calls and customer
issues not resolved at the first level of customer service support. -
Release and analyze quarantined e-mails based on customer needs and
requirements. - Provide complex security access and changes for all
servers including requests for creation or modification of groups and
directories or other file access issues that cannot be handled at the
first level of support. - Provide support and daily administration for
various network server operating systems including Windows NT, 2000,
2003 and 2008. - Responsible for all e-mail administration including,
exchange mailbox quotas, and e-mail distribution groups or lists as
required including the creation, deletion and modification of groups. -
Assignment of user, group and directory rights as needed based on client
requirements and requests. - Produce security reports, metrics and
analysis as necessary to meet corporate security and audit requirements
and to support internal management requests. - Ensure the server and
network environments are secure in accordance with corporate security
guidelines and directives. - Perform network administration and support
of remote users from various locations firm-wide. - Assist with Network
troubleshooting and diagnostics - Ability and willingness to work
on-call responsibilities, including nights and weekends - Participate in
internal and external audits and produce audit documentation and reports
as necessary. - Design, implement and maintain network software
installation packages and scripting. - Design, implement, modify and
optimize network login scripts as required to meet client requirements.
- Adhere to defined service level agreements - Ability to lead small
scale network projects. Ensure adherence to Corporate Technology Project
Standard Practices. - Ability to manage demanding workloads - Ability to
align technology based solutions with new and existing business
requirements. - Present issues, decision factors and recommendations to
management - Adhere to defined service levels - Assist with technical
reviews for new asset purchases - Adhere to asset management policies
and procedures - Ability to proactively manage client expectations. -
Provide proactive and professional communication to customers regarding
the status of their requests, ensure tracking software is updated with
current information on request status - Provide leadership and
assistance to other network technicians and customers - Ability and
willingness to work outside of normal business hours to accomplish
special implementations
Education: - 4 year degree in Information Sciences Engineering or
related field or commensurate experience
Experience:
- 3-5 years of advanced level experience managing and administering a
complex Microsoft Active Directory network environment. - 4+ years
experience with Microsoft network operating systems, MS Exchange and
advanced understanding of network concepts and environments. - 4+ years
of hands on experience with Network servers, including experience with
login scripts, Winbatch scripts and VB scripting languages. - 4+ years
of customer service experience in a complex technical environment.
Training:
Certifications Preferred but not required: - A+ Certification - MCDST -
Microsoft Certified Desktop Support Technician - Customer Support
Specialist (Helpdesk Institute) - Network + Certification - MCSA -
Microsoft Certified Systems Administrator - MCSE Security - Microsoft
Certified Systems Engineer
Skills:
- Exceptional customer service skills. - Strong oral and written
communication skills - Advanced level network administration skills
supporting Active Directory, Microsoft Exchange and other various
Network Operating system environments. - Detail oriented with advanced
network troubleshooting skills. - Ability to work well among a diverse
team of individuals as a team player - Positive attitude with all
customers and co-workers. - Ability to work with a minimum of direct
supervision - Exceptional phone, e-mail and customer management skills -
Ability and willingness to work on-call responsibilities, including
nights and weekends - Strong technical aptitude - Ability to work within
critical deadlines, multitask, and manage multiple priorities - Proven
ability to work under stress in emergencies; flexibility to handle
pressure coming from all directions simultaneously - Strong analytical,
judgment, and problem solving skills - Self-starter - Strong written and
communication skills - Strong customer service skills - Team player -
Proficient PC skills including MS Project, Excel, Word, and PowerPoint
Physical Activities/Working Conditions:
Travel required as needed Must be able to lift 50 pounds Requires
mobility, dexterity for installations and moves
While performing the duties of this job, the employee is required to sit
and operate a computer keyboard and/or use other general office
equipment on a routine basis
Benefits: Medical, Dental, and Life Insurance; 401(k) with matching; 22
Personal Days years 1-4, 28 personal days years 5-9, 31 personal days
after 9 years; 10 Paid Holidays; Education Reimbursement; Short &
Long-Term Disability; Flexible Spending Accounts; Employee Stock
Purchase Program; Casual Dress Environment
Nelnet/5280 Solutions is an Equal Opportunity Employer, complies with
Executive Order 11246, and takes affirmative action to ensure that
qualified applicants are employed, and that employees are treated during
employment, without regard to race, color, religion/creed, national
origin, gender, or sex, marital status, age, disability, use of a guide
dog or service animal, sexual orientation, military/veteran status, or
any other status protected by Federal or State law or local ordinance.
Qualified individuals with disabilities who require reasonable
accommodations in order to apply or compete for positions at Nelnet may
request such accommodations by contacting Nelnet's Talent Acquisition &
Recruiting Department.
For consideration please forward your resume to tpryor@5280solutions.com
Please don't hesitate to call Terri at either number below if you need
additional information.
__________________________________________________________
Terri L. Pryor
Director of Recruiting
5280 Solutions LLC
(303) 667-5280 (cell)
(303) 696-3355 (office)
(303) 683-4195 (fax)
tpryor@5280solutions.com
www.5280solutions.com
------------------------------------------------------------
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________________________________________________________________________
Aurora, CO - IT Operations - Network/SWAT Engineer Full-time
Posted by: "Pryor, Terri" tpryor@5280solutions.com
5280 Solutions (www.5280solutions.com) is both the internal IT
Department for Nelnet (www.nelnet.net) and a premier player in the
student loan industry, and an award-winning provider of information
technology products and full-service technical consulting. Integrating
technology solutions with business expertise is the unique value 5280
Solutions delivers.
Our core areas of business include Student Loan Origination, Student
Loan Servicing, Student Loan Guarantee Servicing, Educational Loan
Software Solutions, Enterprise Content Management (ECM) Solutions,
Technical Consulting Services and Business Intelligence.
5280 Solutions has been in operation since 1980. In January of 2007, we
merged with Charter Account Systems and Idaho Financial Associates. We
are headquartered in Highlands Ranch, Colorado and have offices in
Albany, Manhattan, Boise and Chicago.
5280 Solutions has three openings on our GPRO student loan guarantee
servicing product. We need some developers to formulate and defines
system scope and objectives. Devise or modify procedures to solve
complex problems considering computer equipment capacity and
limitations, operating time, and form of desired results.
Network SWAT Engineer -Basic Job Purpose:
Responsible for providing daily ongoing support and administration of
the Nelnet network environment and apply a strong technical background
as well as in-depth network/server engineering skills in a complex
environment. This role requires excellent customer service skills and
expertise in resolving technical issues that are not able to be resolved
at the first or second levels of support. Ownership and primary
responsibility of escalated cases is required, with attention to detail
from notification to resolution and post event analysis. This position
requires the individual to act as a customer advocate and liaison at all
times as well as mentor, train and develop first and second level IT
Associates.
Essential Functions:
- Act as a customer advocate at all times including during the
assignment and follow up of requests for network/systems support. -
Provide proactive and professional communication to customers regarding
the status of their requests, manage client expectations and ensure
tracking software is updated with current information on request status.
- Assist with all aspects of Network/Server troubleshooting and
diagnostics. - Broad range of LAN/WAN and desktop knowledge including
Unix, Exchange, Windows Server, Microsoft Server Applications, Active
Directory, VPN, Firewall Systems, MPLS, Routers, Switches, Ethernet,
TCP/IP, BGP routing, Structured Cabling. - Experience supporting
Client/Server applications in a distributed network environment. -
Ensure the server and network environments are secure in accordance with
corporate security guidelines and directives. - Participate in internal
and external audits and produce audit documentation and reports as
necessary. - Ability and willingness to work on-call responsibilities,
including nights and weekends to accomplish implementations or outage
resolutions. - Establish processes, standards and guidelines that enable
lower support tiers to effectively resolve issues prior to escalation or
a service affecting outage. - Ensures that environment changes are
controlled, utilize the change management process, and meet defined
service levels. - Define, prioritize, schedule and manage demanding
workloads. - Provide leadership, training and mentoring to IT associates
and customers. - Present issues, decision factors and recommendations to
management. - Other duties as assigned.
Experience:
5 to 7 years working with complex Network/Server infrastructure
including tactical and strategic planning and production support. Proven
ability to develop skills in others and promote an environment of
partnership and respect.
Training:
Experience with Microsoft Server operating systems and applications.
VMWare, vSphere, Storage Area Networks (SAN), NetApp, Cisco,
Brocade/Foundry Networks, CommVault, Linux Certifications Preferred but
not required: Customer Support Specialist (Helpdesk Institute) - Network
+ Certification - Microsoft Certified Systems Administrator - Microsoft
Certified Systems Engineer - Cisco CCNA/CCNP - Brocade/Foundry FNCNE
BCNE/BCNP - Checkpoint CPCSA &CPCSE - VMWare
Skills: - Exceptional customer service skills - Strong oral and written
communication skills - Ability to clearly communicate complex technical
information to diverse audiences - Advanced level network/server skills
supporting Active Directory, Microsoft Exchange and other various
Network Operating system environments - Detail oriented - Ability to
work well among a diverse team of individuals as a team player -
Positive attitude with all customers and co-workers - Ability to work
with a minimum of direct supervision - Strong technical aptitude -
Ability to work within critical deadlines, multitask, and manage
multiple priorities - Proven ability to work under stress - Flexible,
Self Starter - Strong analytical, judgment, and problem solving skills
Education:
Bachelors degree and/or commensurate experience.
Benefits: Medical, Dental, and Life Insurance; 401(k) with matching; 22
Personal Days years 1-4, 28 personal days years 5-9, 31 personal days
after 9 years; 10 Paid Holidays; Education Reimbursement; Short &
Long-Term Disability; Flexible Spending Accounts; Employee Stock
Purchase Program; Casual Dress Environment
Nelnet/5280 Solutions is an Equal Opportunity Employer, complies with
Executive Order 11246, and takes affirmative action to ensure that
qualified applicants are employed, and that employees are treated during
employment, without regard to race, color, religion/creed, national
origin, gender, or sex, marital status, age, disability, use of a guide
dog or service animal, sexual orientation, military/veteran status, or
any other status protected by Federal or State law or local ordinance.
Qualified individuals with disabilities who require reasonable
accommodations in order to apply or compete for positions at Nelnet may
request such accommodations by contacting Nelnet's Talent Acquisition &
Recruiting Department.
For consideration please forward your resume to tpryor@5280solutions.com
Please don't hesitate to call Terri at either number below if you need
additional information.
________________________________________________________________________
Highlands Ranch, CO - C# Web Developer
Posted by: "Pryor, Terri" tpryor@5280solutions.com
5280 Solutions (www.5280solutions.com) is both the internal IT
Department for Nelnet (www.nelnet.net) and a premier player in the
student loan industry, and an award-winning provider of information
technology products and full-service technical consulting. Integrating
technology solutions with business expertise is the unique value 5280
Solutions delivers.
Our core areas of business include Student Loan Origination, Student
Loan Servicing, Student Loan Guarantee Servicing, Educational Loan
Software Solutions, Enterprise Content Management (ECM) Solutions,
Technical Consulting Services and Business Intelligence.
5280 Solutions has been in operation since 1980. In January of 2007, we
merged with Charter Account Systems and Idaho Financial Associates. We
are headquartered in Highlands Ranch, Colorado and have offices in
Albany, Manhattan, Boise and Chicago.
C# Web Developer
Position Summary: Under general direction, formulates and defines system
scope and objectives. Devises or modifies procedures to solve complex
problems considering computer equipment capacity and limitations,
operating time, and form of desired results.
Principal Responsibilities: * Designs, codes, tests, debugs, documents,
and maintains those programs. * Performs technical analysis and
research. * Provides estimates for enhancements. * Supports Quality
Assurance and client testing. * Provides on-call support for production.
* Serves as system expert through sharing of detailed knowledge of some
functional areas of the systems.
Education and Experience Requirements: * C#.Net - 1+ years * 3 years of
development experience with a client server language (VB6, Java, C++,
C#) - could be new to C#.Net but a solid client server experience prior
to C#.Net. 5280 is a C# shop, that is what they will do here. *
Scripting experience with VB Script, JavaScript, Batch or CMD file
scripting, WinBatch is a plus * SQL 2008 or SQL 2005 * SQL ( the
candidate has built SQL statements which join 5+ tables) * Client-server
3-tier architecture experience * Experience working with an enterprise
application ("Enterprise" is defined as more than 25 users on the system
and approximately 50+ tables) * VSS or equivalent source management tool
* Experience with performance tuning * On-call experience a big plus *
T-SQL a plus * ASP.Net a plus * Understanding of and experience with
database log shipping and replication a plus * Object Oriented Design
desirable * Database design experience desirable * Experience with a
structured methodology and requirements gathering desirable
Key Skills, Qualifications and Traits: Softer skills: * Solid verbal and
written communication skills a must. * Analytical thinking with talent
for identifying, scrutinizing, improving and streamlining complex
processes. * Innovative problem-solver. * Demonstrated leadership
skills. * Demonstrated ability to work as a member of a team. *
Experience working directly with customers.
On the "fit":
* Positive outlook; up-beat. * Resourceful team player who excels at
building trusting relationships with customers and colleagues. *
Demonstrates initiative and is able provide examples of doing so. *
Confident * Accepts personal responsibility and is able to provide
examples of doing so. * Understands how to work to dates * Focus on
RESULTS and not effort. Demonstrates willingness to bring solutions to
the table and implement them and is able to provide examples of doing
so.
Physical Requirements: While performing the duties of this job, the
employee is required to sit and operate a computer keyboard and/or use
other general office equipment on a routine basis
Benefits: Medical, Dental, and Life Insurance; 401(k) with matching; 22
Personal Days years 1-4, 28 personal days years 5-9, 31 personal days
after 9 years; 10 Paid Holidays; Education Reimbursement; Short &
Long-Term Disability; Flexible Spending Accounts; Employee Stock
Purchase Program; Casual Dress Environment
Nelnet is an Equal Opportunity Employer, complies with Executive Order
11246, and takes affirmative action to ensure that qualified applicants
are employed, and that employees are treated during employment, without
regard to race, color, religion/creed, national origin, gender, or sex,
marital status, age, disability, use of a guide dog or service animal,
sexual orientation, military/veteran status, or any other status
protected by Federal or State law or local ordinance. Qualified
individuals with disabilities who require reasonable accommodations in
order to apply or compete for positions at Nelnet may request such
accommodations by contacting Nelnet's Talent Acquisition & Recruiting
Department.
For consideration please forward your resume to
tpryor@5280solutions.com. If you need additional information, please
call Terri at 303-667-5280.
