Title: Service Technical Specialist 2
Skills: Please see job description
Date: 11-13-2008
Description: Service Technical Specialist 2
A leader in aviation and aviation training products is looking for the best to journey with us into the future of navigation!
For more than 70 years, Jeppesen, a Boeing subsidiary, has made it possible for pilots and their passengers to safely and efficiently reach their destinations.
We are the world*s leading provider of aeronautical data, and are combining our company*s enduring spirit of innovation with a legacy of leadership in aviation to deliver 21st century navigation and optimization solutions. We have now expanded into the Marine and Rail industries, and are rapidly growing on a global scale!
At Jeppesen, we believe in a balance between personal growth and professional development. We hire the best to grow our company*s future. Visit our website to learn more about Jeppesen*s pioneering spirit, and to apply for our open positions.
Essential Functions:
* Provides technical expertise to resolve immediate and reoccurring requests for complex and diverse technical support of aviation and/or marine products and services.
* Maintains a state-of-the-art subject matter expertise on existing and planned technologies, including related products and services.
* Provides a common internal and external point-of-contact for the consistent communication of designated problem-solving techniques, strategies and solutions to enable the continued sale and optimum operation of assigned products and services.
* Acts as a technical consultant to Jeppesen staff and management and to existing and potential clients for the targeted sale of assigned products and services.
* Provides pre-sales cycle technical consultation, information, and solutions as a catalyst for the sale of existing and planned products and services, as directed.
* Designs technical support delivery systems that economize process and expedite product sales and service, as directed.
* Clarifies and validates technical support requirements, and resolves customer compatibility and installation issues in conjunction with sales, JTS, and various business units.
* Provides a wide range of technical consultation ranging from a singular-product solution to a complex multi-tier customer hardware and software requirement.
* Takes an active role as a member of various product development teams, as directed.
* Feeds customer knowledge, detailed product specifications, and requirements for new features or technologies to product development staff and management.
* Provides technical direction, guidance, and training to staff, key customers, and industry contacts on new products, features, and client system integration.
* Develops and maintain effective working relationships with key customers and industry contacts to implement product improvements and drive sales.
* Performs other related duties, including special projects, as requested or required.
Education/Experience:
Bachelor*s degree in computer science, with an emphasis in systems diagnosis and the communication of highly technical information to diverse and complex audiences, or the equivalent combination of related training, proficiency and experience. A Master*s degree is preferred. Seven (7) or more years of related experience, or the equivalent and validated proficiencies.
Knowledge, Skills, & Abilities:
* Demonstrated proficiency resolving complex and extremely diverse requests for technical support of aviation and/or marine products and services.
* Demonstrated proficiency multi-tasking and providing technical consultation in a fast-paced, diverse, and worldwide marketplace.
* Demonstrated thorough domain knowledge of designated aviation and/or marine markets, customers, products, and services.
* Demonstrated thorough knowledge of Jeppesen*s aviation and marine products and services, including a thorough knowledge of pertinent regulations, customer requirements, competitors, and evolving technologies.
* Demonstrated knowledge of liability, risk, intellectual property, contracting and other legal factors related to the service or sale of aviation or marine products and services.
* Demonstrated proficiency leading, guiding, scheduling, and providing highly diverse and complex technical support of aviation and/or marine products and services.
* Demonstrated proficiency with Oracle, J2EE, .Net, C/C+, SQL, Unix, Windows, distributed applications, web development, SOA, XML, Microsoft Office, or equivalent technologies, computer software languages, and tools.
* Demonstrated experience conducting original research and analysis, and the consistent achievement of projected results based on analysis performed.
* Demonstrated proficiency establishing and maintaining successful customer service relationships that frequently lead to the sale of products and services.
* Demonstrated proficiency communicating technical data and its robust application in computer hardware, software and peripherals.
* Demonstrated effective and diplomatic oral and written communication and customer service skills, including making scheduled/unscheduled presentations before diverse domestic and international business development teams, executive management, and external clients.
* Demonstrated experience using diplomacy to negotiate, to resolve service conflicts, and to persuade others to embrace strategies proposed.
Jeppesen offers a competitive salary, a comprehensive selection of benefit options, including 401(k) with company match.
All job offers are contingent upon successful completion of drug screen and background verification.
APPLY NOW***In order to apply for this position, please follow the below link to the Jeppesen website:
Jeppesen is an Equal Opportunity Employer.
