Obfuscation and pseudo ideas that mean nothing. This is what is taught at an online graduate school?
"Integration is key in pushing an organization through the
complex, but highly successful maturity levels as designated in
various process and business models."
Resume: Exceptional IT Sr. Project Manager; Implementation's Desired
Posted by: "gr82bworking4u" tamaraames@yahoo.com gr82bworking4u
Date: Mon Nov 17, 2008 9:05 am ((PST))
Tamara Ames
12824 Ironstone Way
Parker, CO 80134
(303) 888-8382
tamaraames@yahoo.com
Education BS, Business Administration –
International Business
American Intercontinental University (AIU)
Atlanta, Georgia
Graduated June, 2004
HONORS GPA 4.0/4.0 Scale
Deans List, National Honor Society
Summa Cum Laude Graduate (Highest Honors), 1st in Class
Professional Summary
My goal is to work for an international company that allows me to
utilize my International Business Degree. I enjoy working with
Enterprise-level partnerships to develop teams with diverse
backgrounds to successfully implement strong IT solutions and
programs. With over 20 years of business experience exhibiting strong
functional business best practice knowledge as well as application
and strategic planning, I have been able to make immediate impacts in
implementing complex projects, processes and technological solutions
that meet business requirements and key performance indicators. I
enjoy taking on challenging projects and possess a strong analytical
base that has allowed me to develop critical objectives and
measurement of them to the successful completion of both short and
long term projects and lead diverse teams to individual and team
goals successfully. Utilizing ITIL, Six Sigma, RUP and other program
management training skills I have successfully created
multidimensional programs utilizing integrated PMP standards in
Scope, Business Plan Development, Resource Management, Budgeting,
Procurement, Change Management, Issue Tracking and Resolution. I
utilize Key Performance Indicator reporting, metrics tracking,
presentations and reports geared towards diverse audiences to
communicate and measure the successful implementation of our
programs. Integration is key in pushing an organization through the
complex, but highly successful maturity levels as designated in
various process and business models.
Key Competencies
• Ability to successfully work with diverse, cross-functional
teams on multiple initiatives and track, communicate, monitor and
push to success.
• Able to conduct business assessments and implement corporate
wide initiatives and turnaround underperforming business units
through the identification and verification of problem areas with
staffing, business process, technologies and researching new
methodologies to incorporate more efficient and cost saving programs.
• Exceptional communication capabilities; able to take complex
projects, processes, applications as well as various state of the art
technologies and simplify their use to ensure clients have a strong
grasp of the subject matter and maximize output capabilities
utilizing ITIL standards and methodologies. Ability to put together
successful, outsourced programs and navigate through challenging
contract negotiations and implement successful processes to support
both IT and the Business's key initiatives.
• Quantitative and qualitative project management focused. EPMO
creation utilizing KPI's to measure success.
• Creation of complex teams, with individual and team goal
success
• Business Modeling, Process Planning and Implementation
• Focused on customer expectations, financial expectations,
internal business processes and growth focused.
• Desire to move from the IT side to the Business side to
better interface with customers and to fulfill future growth through
IT Marketing, Sales and exceptional service.
Responsibilities & Accomplishments:
February 2007 - Global Outsourcing and Infrastructure
Services Implementation Manager
Present Unisys Corporation (Virtual Worker) (International IT
Operations Support)
• Successfully implemented complex Service Desks
Implementations for Ameriprise, Detroit Public Schools, and
BlackRock. Created new templates and project management tracking
tools to gather initial Assessment Data from the client and current
world, provided next generation Solutions and Recommendations for
improvements, Implemented Training Curriculum, IT Access, Hiring of
Agents, Facilities, Failover program, Reporting Requirements and
created new Change Order process to track internal decisions that
would have lasting consequences throughout the life of the contract.
• Interfaced with and traveled to the UK, Bangalore and
Shanghai as well as throughout the US directing successful
implementations of multiple Service Towers and Services to work
within cultural constraints and develop stronger programs for Request
Management, Asset Management, Procurement, and an offshore Technical
Writing Staff to create efficient process for rolling out new
Knowledgebase and Help File programs.
• Created repeatable Client Improvement Program that realized
$300,000 per year cost savings through Service Tower Improvements in
Request Management, Procurement and Asset Management. Z3210 Champion
creating repeatable Strategic, Business Process, IT Systems/Tools,
Knowledgebase Tools and Technical Infrastructure alignment to track
changes that impact all sides of the business. Championed Business
Continuity and Disaster Recovery solutions that were not previously
in place for any Unisys accounts reducing major exposure to the
ongoing support of our clients.
• Created enterprise-wide Managed Service Center Z Champ
program (Level 0 – 3 Service Delivery) that incorporated key
reporting deliverables, staffing models, defect reporting and
continuous improvement programs that impact and improve efficiencies
in tools, processes, training curriculum and agent skills that reduce
headcounts and improve quality and productivity.
July 2005 – Service Delivery and IT Operations Mgmt/Internal
Customer Mgmt/Outsource Mgmt
February 2007 Newmont Mining Corporation (International IT
Operations Support)
• Utilized ITIL methodology, Outsource Management (Accenture,
Compucom, InfoCrossing, Equant) and created Internal Departmental
Customer liaison position to conduct research, training and
recommendations to navigate an global, multi-site
mining/administrative offices and complex IT world of access to
applications, change management and additional enhancements/code
development through Change Management/Release Management, UAT. Took
on additional responsibility to manage offices in Toronto,
interruptions and growth to these key organizations. Managed
resources, budget, and schedule of off site Applications Management
Team (outsourced to Accenture) to maximize output and meet
challenging deadlines and quality deliverables by creating new
Workflow tool built on MS Sharepoint / .Net technology. Developed UAT
program, hiring a System Analyst to support the business and ensure
requirements and expectations are met by the Business. Successfully
negotiated new Service Delivery Contract (Service Level Agreements)
with Accenture and Compucom.
• Responsible for creation and implementation of program to
manage Accenture outsourced IT Service Desk (Dallas) and Applications
Management Team (Chicago) with creation of new Governance Committees,
Issues Management Tools, Workflow Management Tools and KPI Reporting.
Complete overhaul of current SOx supporting procedures that
simplified very difficult procedures for the user community using K2
Sharepoint methodology, Business Case and identified process flows
and tools required to appropriately automate them.
• Human Resource application support liaison (HRIS – Lawson,
AICPCM Bonus System, Pension, Informatica, Microsoft .Net
Technologies, Java, SQL, Oracle, SQL, etc.), and Review Board to
determine new applications and Vendor reviews for Compensation
Planning Tool and Actuarial and Benefits Web Application, IT
Procurement, Blackberry and VPN support. Implemented 250+ Service
Delivery/Help Desk support procedures
• Business Planning (Hyperion Forecasting modules), Global
Communications, Investor Relations, Exploration, Internal Audit and
Health and Safety support. Subject matter expert in the development
of a new Workflow Management Tool that will allow the user community
to process application and access requests and obtain proper signoff
and tracking of the work initiative through multiple points utilizing
Microsoft Sharepoint and K2 Technology.
September 2004 - Director of Client Services/Area101, Inc.
May 2005
• Created new position responsible for all client interactions
at 50+ Fortune 100 corporate catering campuses such as Boeing, Fannie
Mae, Microsoft, various financial and insurance institutions, Oil and
Gas Companies as well as higher education catering facilities such as
UNLV, Fordham University, UC Davis, University of South Carolina,
etc.
• Product Managed new state of the art technology, built on a
Microsoft .Net platform, SQL Servers, relational databases, security
technologies, etc. Wrote Disaster Recovery Plans, implemented new
features and created new Campus Venue product to target new market
segment.
• Responsible for project management of client technical
implementations, help desk management (implemented new issue tracking
tool to support reporting metrics), marketing campaigns, and
performed Train the Trainer sessions for national accounts across the
country. Wrote training manuals, presentation materials, and
developed web-based training sessions for ongoing educational support
tools.
December 1986 - Consultant/Qwest Communications,
AT&T Broadband,
August 2004 Media One, Verio
• Responsible for client interface that successfully developed
and implemented Planned and Unplanned Event Notification
communications process for Qwest IT Wholesale/Long Distance
Initiative utilizing CRM programs
• Developed weekly presentation and complex reports for upper
management.
• Implemented back office legacy system architecture,
configuration management and technical interface requirements.
• Developed Tier 1-3 complex notification Process Design,
meeting strict timelines, 24 x 7 coverage, developed web-based End
User Training, and implementation throughout all of Qwest's IT
Organization (2,000+ employees).
• Created new communication processes and produced
documentation located on Qwest web site.
http://www.qwest.com/wholesale/systems/productionsupport.html.
• Implemented $25 million telephony provisioning system
managing product testing, end user testing and production readiness
testing, configuration management, development of processes and
procedures, contingency planning, risk assessment, help desk and end
user training.
• Overhauled Tier 1.5 Provisioning Systems support Help Desk,
which was a 24x7 operation requiring complex system support for new
cable telephony product.
• Created complex vendor invoice tracking system.
• Managed large enterprise-wide core teams to establish
business and system requirements for a Virtual ISP product. Developed
architecture using SS7 protocol, radius servers, authentication,
phone book, LNP, 8XX and wire line services for convergence of voice
and data onto one connection.
• Project Manager for Enterprise Program Management Office for
National Y2K interoperability testing program. Designed effective
testing program of all Mission Critical Enterprise-wide components,
including CRM, ERP and other complex management systems.
Additional Training
Core Degree Program - Technologies in Business, Global Marketing
Management, Effective Global Advertising, Organizational Behavior in
the Global Firm, Tools for Quantitative Business Analysis, Operations
and Project Management, Effective Management of Information
Technologies, Enhancing Human Resources and Productivity, Effective
Public Relations, Issues in Global Management, Principals of
Professional Selling, Managerial Accounting, e-Commerce in the Global
Economy, Managerial Accounting, Global Trade and Finance, The Global
Entrepreneur, Effective Global Marketing, Global Management Seminar,
Human Psychology, Strategic Management of the Global Enterprise and
Business Law.
ITIL Certified – 2006
PMP Certification – All Requirements have been met / Testing
scheduled in 2008
Power, Politics and Partnership – 2006
Crucial Conversations – 2006
Sarbanes-Oxley Training – 2006
The Mindset of Leadership, Introspect - 2004
Service Delivery Management/IT Operations Training – Ongoing
Six Sigma Green Belt Certification – 2008
Unisys Trademarked 3D-VE Certification – 2008
RUP Process Certification – 2008
Utilized International Business Cultural Cross-training and
Approaches for the UK, Shanghai and India
Ability to travel up to 100% of the time. Foreign travel is preferred
or a relocation overseas of a year or more is also desired.
