Sr. Voice Routing Specialist
Requirements
As a Voice Routing Specialist, you will be a member of a small team with responsibility for Route Management and Planning, developing operational strategies and tactics to support both the Wholesale and Enterprise voice segments. You will be responsible for maintaining the business process and tools associated with the routing and costing of Level3's voice traffic and help define and maintain specific network and customer performance measures.
The ideal candidate will have a solid understanding of wholesale voice services and posses experience in the management of large voice networks comprised of various types of carrier interconnects. A demonstrated understanding of the technical implementation of a least cost route (LCR) architecture and the supporting tools is required. Specific experience with the Acuite software suite is highly desirable.
Principle Duties & Responsibilities:
Develop, design, test and implement routing and costing solutions supporting both cost and quality objectives.
Collaborate with various internal organizations including but not limited to Engineering, IT, Product Management, Margin Management, Vendor Relations, Finance and Network Operations to ensure that voice routing, reporting and costing solutions meet objectives.
Work with external vendors to develop and manage tools and systems.
Based upon operational data and your analysis, identify opportunities to improve costs and/or network performance through optimization efforts
Troubleshoot traffic costing errors, identify root cause and takes corrective action as necessary.
Monitor operational performance metrics and resolve network performance issues with both internal stakeholders as necessary;
Document policies, procedures and identify ways to improve existing route implementation and methods
Required
5-8 years of experience in the Voice Routing & Costing arena
Experience in routing legacy circuit switch platforms (Nortel, Lucent) as well as nextgen softswitch voice platforms (Sonus, etc.)
Experience with route and cost management software tools (i.e. Acuite/Vero, Titan, NPG, SONAR) and industry database resources including but not limited to LERG, HTLT, CCMI.
Experienced in analyzing complex issues, distilling and communicating their relevant aspects
Highly developed interpersonal, written and presentation skills
Preferred:
A strong understanding of the financial aspects of telecommunications and the voice service business
Experience in data mining, querying / accessing large data sets and developing key business reports and metrics
Experience working with Oracle, Access, SQL Server and proficient in MS Excel
Level 3 Communications is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or ancestry, physical or mental disability, as well as any other category protected by applicable federal, state, or local laws.
Our company is committed to providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process please call 1-877-333-6947 and let us know the nature of your request and your contact information.
