Tuesday, April 05, 2011

DISH Network - Sr. IVR Analyst

Job Responsibilities:

Work hands-on and provide the technical knowledge in the design, development, implementation, maintenance, and support of the enterprise IVR system
Analyze information system requirements, create designs, and provide documentation by utilizing DISH Network specified tools and methodologies.
Provide information system technology solutions by adhering to DISH Network prescribed life-cycle tools and methodologies.
May provide a variety of services ranging from day-to-day support, maintenance, design, development, and trouble-shooting to improve, advance, or simplify DISH Network business processes.
May provide leadership or project management within application development teams to deliver coordinated software solutions.
May define standards and procedures; refine methods and techniques for information modeling and best practices for application software development and deployment.
Update SOX process documentation quarterly as required, complete quarterly SPOQ questionnaires as required and perform/monitor required SOX controls as described in Tutor documentation.

Education Requirements:

Bachelor's degree (B. A.) from four-year college or university; or two years related experience and/or training; and six plus years of experience; or equivalent combination of education and experience

Qualifications:


Ability to read, analyze and interpret business periodicals, technical procedures or government policy. Able to write reports/correspondence/procedure manuals, and present information and respond to questions from managers/customers/general public. Preferable skills would include


· knowledge of industry best practices for development and

· IVR applications management,

· the Edify Electronic Workforce development platform,

· xHMI, VXML,

· Voice User Interfaces (VUI's),

· Oracle, SQL, data driven application models,
· Cisco CVP, NMS (Natural Micro Systems), SIP and VoIP.



Benefits:


Medical, Health Savings Account, dental, and vision insurance
401(k) and employee stock purchase plan
Tuition reimbursement
Employee referral program
Training opportunities
FREE satellite TV system and programming
Opportunity for a level of responsibility that could take years to reach in other companies


DISH Network is an Equal Opportunity Employer and Drug Free Workplace.