Be a part of *What*s NEXT in Television*!
Want an exciting career in creating the digital television experiences of tomorrow? OpenTV is looking for talented and motivated individuals to help us build the foundation for next generation television and contribute to the success of our worldwide customers.
Job Title: Sr. Technical Product Support Engineer
Location: Golden, CO
Job Description/Summary:
The Sr. Technical Support Engineer representative will support our Cable Ad Sales products; specifically but not limited to the Traffic and Billing and BI products. The Support Engineer will act as a technical liaison with our clients. This person will become an expert on our product(s) and provide professional, courteous and timely support for any issues reported. They will also assist customers in the implementation of products (when needed).
This position will be responsible for:
* Handling customer requests for support and managing these to resolution including:
- Application and data troubleshooting.
- Escalating issues as needed to engineering or management.
- Keeping detailed records of the issue, the actions taken and its resolution.
- Reporting on the status of open and ongoing issues both internally and externally.
- Participate in a team environment for case discussions and resolutions.
- Be aware of all high profile issues at a working level.
* As requested be available to travel on site to aide in the implementation process.
* Other duties as assigned.
Requirements:
The ideal candidate will have the following skills, experience and/or knowledge:
* Bachelors or Technical degree.
* Previous experience in technical support and/or training. Experience in support of database applications running on Windows-based Servers is desired.
* Experience with database applications, client server based applications, scripts or database administration is desired and particular experience with querying Oracle databases is preferred.
* Must have excellent oral, written communication skill as well as good presentation skills. Experience in managing ongoing customer relationships is desirable.
* Experience in Microsoft Business Analytics is preferred.
* Advanced experience in Excel.
* Experience in the operations of, or support of products for, local Cable or broadcast Ad Operations is preferred.
* Must be very self motivated.
After Hours Support
* Occasional after hours/holiday support. On call and shift work is required.
Travel
* Occasional (10%) travel is required. Travel time is not limited to Monday through Friday and could include Saturday, Sunday and possibly on holidays.
