regarding the company software. Analyzes problems with software applications to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. May utilize specialized domain expertise related to the specific application of the software to resolve customer problems.
The position of Product Support Analyst provides application support for McKesson products operating in a UNIX/Linux, client/server environment on Oracle database systems. Solutions are highly complex and considered mission-critical in the healthcare industry, requiring rapid resolution.
Required demonstrable experience in all areas in previous work history:
1. Work with customers to triage and diagnose issues with McKesson solutions
2. Master corporate best practices and SCP supported methodologies for all job functions
3. Follow defined troubleshooting processes to fully resolve customer issues
4. Work with resources on other teams as appropriate to jointly resolve cases
5. Maintain accurate work logs and provide customers with updates per guidelines
6. Contribute to the knowledge base by adding and supplementing entries
7. Report on individual performance metrics or success factors as requested
Minimum Requirements
*4-6 years experience in a customer-facing technical support role
*Complex application support experience for enterprise customers
*Understanding of basic UNIX/Linux System architecture
*Working knowledge of SQL
*Ability to quickly learn new, complex technologies
*Effective verbal and written communication skills
*Ability to prioritize and demonstrate time management skills
*Healthcare industry experience a plus
*Ability to work effectively with customers in high-pressure situations
*Flexible schedule to allow for pager rotation
*Good interpersonal skills
*Ability to work on a team as well as independently
Education
*BS degree in technical discipline or relevant professional experience.
Physical Requirements
General Office Demands
Company Statement
It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters. Every single McKesson employee contributes to our mission - whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. By connecting and improving the business of healthcare, we're helping to ensure that millions of patients get the treatment they need. And by choosing a career with McKesson, you'll join a team of passionate people working together to improve lives and advance healthcare.
At McKesson, we believe we can empower healthcare. And it all starts with you.
As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare. Learn more about our opportunities at mckesson.com/careers
Agency Statement
No agencies please.
