Aurora, CO - IT Team Lead - IT Operations Process Leader
Posted by: "Pryor, Terri" tpryor@5280solutions.com
5280 Solutions (www.5280solutions.com) is both the internal IT
Department for Nelnet (www.nelnet.net) and a premier player in the
student loan industry, and an award-winning provider of information
technology products and full-service technical consulting. Integrating
technology solutions with business expertise is the unique value 5280
Solutions delivers.
Our core areas of business include Student Loan Origination, Student
Loan Servicing, Student Loan Guarantee Servicing, Educational Loan
Software Solutions, Enterprise Content Management (ECM) Solutions,
Technical Consulting Services and Business Intelligence.
5280 Solutions has been in operation since 1980. In January of 2007, we
merged with Charter Account Systems and Idaho Financial Associates. We
are headquartered in Highlands Ranch, Colorado and have offices in
Albany, Manhattan, Boise and Chicago.
Position Summary: IT Operations Process Leader will lead, design,
manage, and measure end to end IT Operational processes across multiple
IT infrastructure teams. Collaboration, relationship-building, and
leadership are key aspects of the process leader role. The primarily
goal of this position will be to improve handoffs between teams so that
workflow is streamlined for IT associates and customer focused service
results are continuously and materially improved via a process-based
approach.
Principal Responsibilities:
* Providing leadership and vision to guide and challenge the IT
infrastructure teams to continuously improve the value created for our
customers. * Understanding, influencing, and documenting impacts/changes
to IT processes from the implementation of IT infrastructure strategies,
goals, and/or business critical projects. * Defining performance
measures; establishing baselines, setting targets and monitoring and
managing performance to achieve desired process results while ensuring
compliance with all applicable regulatory requirements. * Defining,
prioritizing, and leading process improvement initiatives to manage and
improve results and intra- and inter- departmental collaboration. *
Improve IT infrastructure performance by capitalizing on opportunities
to reduce cost and rework while improving the quality of service and
customer engagement. * Defining, designing, documenting, and leading
on-going development of process designs, including establishing process
boundaries, supporting policies, and business rules. * Active and
effective collaboration and relationship development with leadership and
teams within and outside IT infrastructure to support the achievement of
goals. * Provide strategic recommendations for improving our technology
systems and processes throughout the IT infrastructure organization. *
Other duties as assigned
Education and Experience Requirements: * Bachelors' degree or related
field, and/or commensurate experience. * 7+ years business analysis
and/or project management experience * 3+ years experience leading teams
or equivalent leadership experience * 2+ years experience with process
improvement and/or quality improvement initiatives * Proven experience
working with Senior Leadership or Executive team members * Extensive
experience with MS Office, MS Project, & MS Visio, and CRM based tools
Key Skills, Qualifications and Traits (E=Essential, P=Preferred):
* Excellent analytical and problem solving skills * Ability to
conceptualize and analyze complex business processes * Strong
motivation, negotiation, facilitation, and presentation skills * Proven
leadership and employee development capabilities * Strong customer
service focus * Exceptional organizational skills * Experience
developing and implementing processes and procedures * Exceptional oral,
written, and interpersonal communication skills * Ability to
successfully manage multiple, simultaneous initiatives and conflicting
priorities * Demonstrated skills in project management techniques,
methods, processes and practices * Ability to meet and manage customer
expectations in a professional and timely manner
Physical Requirements:
Travel as required. While performing the duties of this job, the
employee is required to sit and operate a computer keyboard and/or use
other general office equipment on a routine basis
Nelnet/5280 Solutions is an Equal Opportunity Employer, complies with
Executive Order 11246, and takes affirmative action to ensure that
qualified applicants are employed, and that employees are treated during
employment, without regard to race, color, religion/creed, national
origin, gender, or sex, marital status, age, disability, use of a guide
dog or service animal, sexual orientation, military/veteran status, or
any other status protected by Federal or State law or local ordinance.
Qualified individuals with disabilities who require reasonable
accommodations in order to apply or compete for positions at Nelnet may
request such accommodations by contacting Nelnet/5280's Talent
Acquisition & Recruiting Department.
For consideration please email your resume to tpryor@5280solutions.com.
Please don't hesitate to call either number below with questions.
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________________________________________________________________________
Highlands Ranch, CO - IT Team Lead/Manager - iSeries Development Tea
Posted by: "Pryor, Terri" tpryor@5280solutions.com
5280 Solutions (www.5280solutions.com) is both the internal IT
Department for Nelnet (www.nelnet.net) and a premier player in the
student loan industry, and an award-winning provider of information
technology products and full-service technical consulting. Integrating
technology solutions with business expertise is the unique value 5280
Solutions delivers.
Our core areas of business include Student Loan Origination, Student
Loan Servicing, Student Loan Guarantee Servicing, Educational Loan
Software Solutions, Enterprise Content Management (ECM) Solutions,
Technical Consulting Services and Business Intelligence.
5280 Solutions has been in operation since 1980. In January of 2007, we
merged with Charter Account Systems and Idaho Financial Associates. We
are headquartered in Highlands Ranch, Colorado and have offices in
Albany, Manhattan, Boise and Chicago.
Basic Job Purpose: Provide management of development and support team
responsible for loan servicing applications.
Essential Functions: - Responsible for long term strategic planning of
financial and accounting systems - Effective management of development
and support team members including resource allocation and management,
employee performance monitoring, annual reviews and intra-team
collaboration - Responsible for ensuring the reliability and
availability of loan servicing systems - Works closely with other
managers and team leaders and plays a leading role - Directs work
assignments, measures results and initiates personnel actions related to
resource development and management - Ensures staff adherence to service
level agreements and critical objectives - Responsible for ensuring that
staff is properly trained on complex technical issue - Ensure adherence
to both Project Standard Practices and Change Management Practices -
Responsible for staff resources, providing support to operational issues
related to systems supported and ensuring adherence to department change
management standards - Directs resources to participate in technical
projects and balance multiple project priorities - Participates in the
long term strategic planning of financial and accounting systems -
Review and approval of both technical project plans and implementation
plans
Education: A four-year degree in Computer Science, Information Systems
Management or commensurate experience is required.
Experience: 2-3 years experience managing technical development staff in
any technical environment
Preferred: Experience managing Application Development Resources and
Projects in an IBM iSeries environment
Skills: - Ability to relate business requirements and risks to
technology solutions - Proven ability to work under stress in
emergencies; ability to establish priorities and effective problem
resolution strategies - Excellent oral and written communication skills;
ability to present and discuss technical information in a way that
establishes a rapport, persuades others, and gains understanding -
Excellent judgment and analytical skills; strong follow-up and
organizational skills - Strong team-oriented interpersonal skills -
Demonstrated competency in strategic thinking - Demonstrated competency
in developing effective solutions to diverse and complex business
problems - Strong leadership skills, proven abilities in people
management and staff development - including managing performance
reviews and providing coaching to team members - Ability to build
relationships with all levels of the organization
Competencies: Preferred past developer experience in iSeries environment
Travel: Some travel required.
Physical Requirements: While performing the duties of this job, the
employee is required to sit and operate a computer keyboard and/or use
other general office equipment on a routine basis
Nelnet is an Equal Opportunity Employer, complies with Executive Order
11246, and takes affirmative action to ensure that qualified applicants
are employed, and that employees are treated during employment, without
regard to race, color, religion/creed, national origin, gender, or sex,
marital status, age, disability, use of a guide dog or service animal,
sexual orientation, military/veteran status, or any other status
protected by Federal or State law or local ordinance. Qualified
individuals with disabilities who require reasonable accommodations in
order to apply or compete for positions at Nelnet may request such
accommodations by contacting Nelnet Talent Acquisition & Recruiting.
For consideration, please forward your resume to
tpryor@5280solutions.com and/or call either number below.
________________________________________________________________________
Highlands Ranch, CO - IT Security Analyst
Posted by: "Pryor, Terri" tpryor@5280solutions.com
5280 Solutions (www.5280solutions.com) is both the internal IT
Department for Nelnet (www.nelnet.net) and a premier player in the
student loan industry, and an award-winning provider of information
technology products and full-service technical consulting. Integrating
technology solutions with business expertise is the unique value 5280
Solutions delivers.
Our core areas of business include Student Loan Origination, Student
Loan Servicing, Student Loan Guarantee Servicing, Educational Loan
Software Solutions, Enterprise Content Management (ECM) Solutions,
Technical Consulting Services and Business Intelligence.
5280 Solutions has been in operation since 1980. In January of 2007, we
merged with Charter Account Systems and Idaho Financial Associates. We
are headquartered in Highlands Ranch, Colorado and have offices in
Albany, Manhattan, Boise and Chicago.
Position Summary:
Supports information technology compliance functions providing expertise
and direction in support of internal reviews (prevention) and external
audits; including control documentation risk assessments adherence to
controls and remediation activities. Defines implements maintains and
trains on information technology processes supporting industry best
practices and information security standards. Performs complex systems
analysis develops processes and procedures and works on research
assignments to facilitate the successful and auditable delivery in IT.
Principal Responsibilities:
* Provides expertise interpreting the compliance to the National
Institute of Standards in Technology and other industry security
standards. * Provides assistance coordination and guidance on questions
problems or remediation supporting Corporate security policies. * Acts
as technical advisor to recommend solutions for project managers
analysts system development resources and trainers. * Coordinates and
participates in audits vulnerability testing and compliance reviews
representing information technology functions in support of corporate
security audit and risk needs. Tracks and reports on remediation
efforts. Escalates areas of risk and concern. * Performs Information
Technology quality reviews and identifies risks and standards in
jeopardy; supports corrective actions. * Performs Information Technology
business continuity risk assessments and supports corrective actions. *
Develops mentors trains and champions information technology processes
standards templates tools and techniques. * Performs regular reviews and
maintenance to improve information technology processes standards
templates tools and techniques. * Responsible for facilitating tracking
measuring reporting and interpreting key information technology metrics.
* Contributes to development and maintenance of information technology
processes standards templates tools and techniques. * Acts as liaison
between corporate functions internal/external clients operations and
technical staff. * Develop and maintains project communications and
management reporting on audit and remediation activities. * Works in
conjunction with other departments to ensure the best corporate
solutions are architected and deployed.
Education and Experience Requirements:
* Bachelors degree in Information Sciences or related field and/or
commensurate experience preferred. * 3 + years in designing developing
implementing managing or supporting technology solutions. Hands-on
network (Active Directory Security Groups Group Policy) database
web-application (IIS Tomcat) or Windows PC desktop/laptop administration
experience. * Strong Windows PC administrative skills. Working knowledge
of desktop security applications desirable - Safeguard Enterprise
Symantec 10.0 Avecto Privilege Guard. Experience with SMS SCCM MSI
package build and deploy processes Windows XP Pro WSUS SSID familiarity
also desirable. * Solid information system security background required.
* Proficiency with MS Project Excel Word Access and Visio; SharePoint. *
Training (preferred but not required): Certifications - A+ Microsoft
Certified Desktop Support Technician Network + CISA CISSP or CISM
Key Skills Qualifications and Traits: * Demonstrated ability to meet
regulatory agency standards such as Sarbanes Oxley SAS 70 or NIST. *
Demonstrated knowledge and comprehension of technical system
environments including infrastructure networks web applications iSeries
systems data storage and packaged software products. * Experience with
vulnerability scanning and intrusion detection tools. * Proficiency in
using a variety of personal computer software tools to track metrics
maintain SharePoint communication provide professional documents and
develop and present training media. * Demonstrated goal orientation.
Sets challenging measured goals and takes appropriate actions to meet
them. * Proven productivity and efficiency who completes tasks at above
average rate. * Shows commitment to follow through and ability to build
strong customer and peer relationships. * Demonstrated exceptional
positive attitude and is energized by new challenges. * Consistently
accepts accountability for decisions made. * Demonstrated knowledge and
comprehension of how to manage projects to understand and define system
component requirements. * Demonstrated ability to follow all steps of
required processes and recommend improvements. * Demonstrated ability to
complete complex and challenging assignments on time and with
confidence. * Shows commitment to acquiring new knowledge and skills to
improve success. * Demonstrated exceptional problem solving skills
through ability to identify root causes to think of new and creative
ways to solve problems or pursue opportunities and to recommend
solutions to complex problems. * Demonstrated ability to identify
business and customer needs and is able to effectively articulate at all
levels. * Exceptional oral and written communication skills presentation
skills and team work. * Strong interpersonal skills and a customer
focus. Delivers professional service and results that exceed customer
expectations.
Physical Requirements: While performing the duties of this job the
employee is required to sit and operate a computer keyboard and/or use
other general office equipment on a routine basis
Nelnet/5280 Solutions is an Equal Opportunity Employer complies with
Executive Order 11246 and takes affirmative action to ensure that
qualified applicants are employed and that employees are treated during
employment without regard to race color religion/creed national origin
gender or sex marital status age disability use of a guide dog or
service animal sexual orientation military/veteran status or any other
status protected by Federal or State law or local ordinance. Qualified
individuals with disabilities who require reasonable accommodations in
order to apply or compete for positions at Nelnet may request such
accommodations by contacting Nelnet/5280 Solution's Talent Acquisition &
Recruiting Department.
For consideration please email your resume to tpryor@5280solutions.com
Please don't hesitate to call either number below if you have questions.
