Director, Product Analytics - Broomfield, CO
Posted by: "goldmanjen" goldmanjen@yahoo.com goldmanjen
Return Path is a growing, thriving, Inc 500 company full of smart, motivated people. Our 150+ employees are a tightly-knit, super-focused and incredibly dedicated team. We work hard, and we're passionate about making email work better for both businesses and consumers. One of our primary goals is to provide a challenging, exciting, fair, rewarding, and growth-oriented environment for all employees. We are recognized as industry leaders and innovators. How do we do this? Well, we have the internal architecture to optimize our talent and turbo-evolve its development. This role will support our competitive position in the following ways:
The Impact You'll Have at RP
Under general direction of the President, directs and performs analysis to improve our email reputation product offerings and lead the Analytic function at Return Path.
Return Path has created one of the largest data stores of email reputation and delivery data available. The Director will be responsible for the analysis supporting products which make use of this data in order to help email senders understand their email delivery rates and to help ISPs and spam filtering companies make the best decisions possible about what email to allow into their systems.
Responsibilities
• Product Analytics
o Lead the development of email delivery risk scoring models based on various email metrics from our comprehensive reputation database.
o Lead the development of reputation based scoring and blacklist/whitelist models
o Define monitoring and maintenance needs for proprietary scoring systems
o Integrate new data sources and new data types into our existing products
o Work with ISP and filtering company partners to explain Return Path scoring algorithms
• Marketing and Operational Support
o Work with marketing team to create statistic based studies and white papers relevant to email marketers as well as ISPs and spam filtering providers
o Work with Business Intelligence team to analyze Return Path client base and tendancies
• Management of Analytics Function
o Management of analytic team
o Determination of required technical infrastructure
o Ensure broad understanding of the role and opportunities of Analytics within the company
Requirements
• 7+ years of related work experience:
o Ideally working with Internet marketing and/or direct marketing
o 5 or more years experience in modeling or statistical analysis including CART/CHAID modeling, logistic regression modeling and machine learning techniques.
o Experience in creating statistical scoring models for risk mitigation
o Design of Experiments and Offer Optimization
• Ability to work independently and collaboratively.
• Strong written and verbal communication skills – the ability to make complex concepts understandable
• Management of analytic resources
• Experience working with a variety real-time scoring algorithms
• Demonstrated ability to deliver results under pressure and tight deadlines and adapt to changing business requirements.
• Strong strategic thinking skills, plus ability to function on a tactical level
• Excellent organization skills, with strong attention to detail
• MS in Statistics, Applied Mathematics or other quantitative discipline
• Experience working with email technologies and/or online marketing preferred
Job-specific Competencies
• Communication - Communicates well both orally and in writing; utilizes appropriate medium for communication based on the situation, delivers effective presentations, shares information and ideas with others, has good listening skills. Has ability to explain abstract / complex concepts to middle & upper management, both verbally and in writing, and influence behavior.
• Analytical Skills - Thinks analytically and creatively to make the most of available data. Ability to diagnose problems in all areas of Return Path systems and collaborate to help provide solutions. Generates new ideas, takes risks, proposes change, encourages innovation, and solves problems creatively. Ability to troubleshoot technical issues that cross functional boundaries.
• Quality – Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
• Negotiation Skills - Conducts positive negotiations, ability to compromise, resolves conflict, seeks common ground, articulates own and others goals, stays focused on positive outcome that benefits the customer and Return Path mutually.
• Strategic Thinking/Management - Creates and communicates a long-term vision, balances short and long term goals, keeps own and team's work aligned with overall goals, has solid understanding of market needs, and can predict change, understands the industry and the competition, actively involved with product definition, creates and adjusts strategic plans.
Return Path Competencies
Return Path categorizes all positions into 4 levels according to experience and complexity. These categories are called: (1) Learning, (2) Applying, (3) Guiding and (4) Shaping. This position is categorized at the Guiding level.
What it's like to work here
It's great! From the CEO and senior management team to the newest entry-level employee, we are a company that cares a lot about fostering a great work environment and a fun, energetic, success-oriented culture. We have a strong philosophical believe that our people are our most important assets. And we don't just pay lip service to that phrase -- we incorporate it into our policies, and we live it every day. Yes, that philosophy means we have generous "traditional" benefits, but it also means we take a lot of time to focus on high quality management and leadership, and time to make sure everyone in the company is in the right job, knows how his or her job contributes to the overall company mission, and has a clear sense of learning and career growth. We have great employee retention over the years because people love coming to work here and really feel like they're part of something special. For more information visit www.returnpath.net
