Wednesday, October 28, 2009

McKesson - Sr. Tech Support Engineer

McKesson Sr. Tech Support Engineer, Westminster
Posted by: "Kendra" kendra.jordan@mckesson.com kendrajordan.mckesson

Please do not reply to this posting. For more information and to apply
to this job, please go to www.mckesson.com/careers
and search for job #35849.

As the world's largest healthcare services company with more than $100
billion in annual sales, McKesson Corporation is a Fortune 15 company
that provides pharmaceutical supply management and information
technologies across the entire continuum of healthcare. Information
management so powerful that it supports peace of mind.

At McKesson Technology Solutions, it takes knowledge and experience. And
people like you. People with the passion to make a difference. People
with the power to provide comprehensive information systems solutions
for the entire continuum of healthcare. And to eliminate inefficiencies
and obstacles in healthcare. That's the power to build your future.
Position Description Responsible for responding to product
application support questions from customers regarding the company
software. Analyzes problems with software applications to identify
problem area(s) and recommend corrective action. Recommends solutions
to customer application questions. May utilize specialized domain
expertise related to the specific application of the software to resolve
customer problems.

The position of Product Support Analyst provides application support for
McKesson products operating in a UNIX/Linux, client/server environment
on Oracle database systems. Solutions are highly complex and considered
mission-critical in the healthcare industry, requiring rapid resolution.

Required demonstrable experience in all areas in previous work history:
1. Work with customers to triage and diagnose issues with McKesson
solutions
2. Master corporate best practices and SCP supported methodologies for
all job functions
3. Follow defined troubleshooting processes to fully resolve customer
issues
4. Work with resources on other teams as appropriate to jointly resolve
cases
5. Maintain accurate work logs and provide customers with updates per
guidelines
6. Contribute to the knowledge base by adding and supplementing entries
7. Report on individual performance metrics or success factors as
requested

Time Allocation:
Individual Casework: 85-90%
Team Case Support: 5-10%
Knowledge Management: 5-10% Minimum Requirements *4-6 years
experience in a customer-facing technical support role
*Complex application support experience for enterprise customers
*Understanding of basic UNIX/Linux System architecture
*Working knowledge of SQL
*Ability to quickly learn new, complex technologies
*Effective verbal and written communication skills
*Ability to prioritize and demonstrate time management skills
*Healthcare industry experience a plus
*Ability to work effectively with customers in high-pressure situations
*Flexible schedule to allow for pager rotation
*Good interpersonal skills
*Ability to work on a team as well as independently Education *BS
degree in technical discipline or equivalent professional experience.
Physical Requirements General Office Demands Company Statement
McKesson offers a competitive compensation and benefits package.

McKesson is everywhere in healthcare. We offer a wealth of opportunity
for individuals with a desire to make a difference in providing
industry-leading, integrated healthcare services and solutions.
Individuals with the passion to be a part of our entire continuum of
patient-focused care. It's you and McKesson - empowering healthcare.
Visit www.mckesson.com/careers for more information.

As an equal opportunity employer, McKesson Corporation unites the
talents and contributions of all to advance the power of healthcare.
Agency Statement No agencies please.