Thursday, October 01, 2009

McKesson - Technical Support Engineer, Sr. Product Support Rep

Takeover by the lawyers in nearly complete.

The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.




Title: Technical Support Engineer
Description: As the world's largest healthcare services company with more than $100 billion in annual sales, McKesson Corporation is a Fortune 15 company that provides pharmaceutical supply management and information technologies across the entire continuum of healthcare. Information management so powerful that it supports peace of mind.

At McKesson Technology Solutions, it takes knowledge and experience. And people like you. People with the passion to make a difference. People with the power to provide comprehensive information systems solutions for the entire continuum of healthcare. And to eliminate inefficiencies and obstacles in healthcare. That's the power to build your future.


POSITION DESCRIPTION
The Technical Support Specialist provides technical support for McKesson products operating in a UNIX, Linux client/server environment with Oracle database systems. Solutions are highly complex and considered mission-critical in the healthcare industry, requiring rapid resolution.


MINIMUM REQUIREMENTS
*4-6 years experience in a customer-facing technical support role
*Strong understanding of UNIX, Linux System architecture and commands
*Good working knowledge of SQL
*Good understanding of TCP/IP, OSI layers
*General understanding of Oracle RAC
*Experience with distributed applications running in a load leveled environment preferred
*Experience with Java Virtual Machines, JDBC, automatic memory management a plus
*VMware experience a plus
*Ability to quickly learn new, complex technologies
*Effective verbal and written communication skills
*Ability to prioritize and demonstrate time management skills
*Healthcare industry experience a plus
*Ability to work effectively with customers in high-pressure situations
*Flexible schedule to allow for pager rotation
*Good interpersonal skills
*Ability to work on a team as well as independently


EDUCATION
Bachelors degree or equivalent experience in diagnosing and troubleshooting software and/or customer service on computer systems.


PHYSICAL REQUIREMENTS
General Office Demands


COMPANY STATEMENT
McKesson offers a competitive compensation and benefits package.

McKesson is everywhere in healthcare. We offer a wealth of opportunity for individuals with a desire to make a difference in providing industry-leading, integrated healthcare services and solutions. Individuals with the passion to be a part of our entire continuum of patient-focused care.

It's you and McKesson - empowering healthcare. Visit www.mckesson.com/careers for more information.

As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare.


AGENCY STATEMENT
No agencies please.


The material contained herein is provided for informational purpose only. All open jobs offered by McKesson Corp. on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.
The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson Corp. attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.



By providing your application to McKesson Corp. you hereby consent to McKesson Corp. obtaining personal information regarding you that is related to the position applied for. You also consent to McKesson Corp. transferring your application details to our recruitment partners for their review and assistance. You also consent to McKesson Corp. keeping your application on file for 6 years. McKesson Corp. is an equal opportunity employer. The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.

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Title: Sr. Product Support Rep
Description: As the world's largest healthcare services company with more than $100 billion in annual sales, McKesson Corporation is a Fortune 18 company that provides pharmaceutical supply management and information technologies across the entire continuum of healthcare. Information management so powerful that it supports peace of mind.

At McKesson Technology Solutions, it takes knowledge and experience. And people like you. People with the passion to make a difference. People with the power to provide comprehensive information systems solutions for the entire continuum of healthcare. And to eliminate inefficiencies and obstacles in healthcare. That's the power to build your future.


POSITION DESCRIPTION
Responsible for responding to product application support questions from customers regarding the company software. Analyzes problems with software applications to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. May utilize specialized domain expertise related to the specific application of the software to resolve customer problems.

The position of Product Support Analyst provides application support for McKesson products operating in a UNIX/Linux, client/server environment on Oracle database systems. Solutions are highly complex and considered mission-critical in the healthcare industry, requiring rapid resolution.

Required demonstrable experience in all areas in previous work history:
1. Work with customers to triage and diagnose issues with McKesson solutions
2. Master corporate best practices and SCP supported methodologies for all job functions
3. Follow defined troubleshooting processes to fully resolve customer issues
4. Work with resources on other teams as appropriate to jointly resolve cases
5. Maintain accurate work logs and provide customers with updates per guidelines
6. Contribute to the knowledge base by adding and supplementing entries
7. Report on individual performance metrics or success factors as requested

Time Allocation:
Individual Casework: 85-90%
Team Case Support: 5-10%
Knowledge Management: 5-10%


MINIMUM REQUIREMENETS
*4-6 years experience in a customer-facing technical support role
*Complex application support experience for enterprise customers
*Understanding of basic UNIX/Linux System architecture
*Working knowledge of SQL
*Ability to quickly learn new, complex technologies
*Effective verbal and written communication skills
*Ability to prioritize and demonstrate time management skills
*Healthcare industry experience a plus
*Ability to work effectively with customers in high-pressure situations
*Flexible schedule to allow for pager rotation
*Good interpersonal skills
*Ability to work on a team as well as independently


EDUCATION
*BS degree in technical discipline or equivalent professional experience.


PHYSICAL REQUIREMENTS
General Office Demands


COMPANY STATEMENT
McKesson offers a competitive compensation and benefits package.

McKesson is everywhere in healthcare. We offer a wealth of opportunity for individuals with a desire to make a difference in providing industry-leading, integrated healthcare services and solutions. Individuals with the passion to be a part of our entire continuum of patient-focused care.

It's you and McKesson - empowering healthcare. Visit www.mckesson.com/careers for more information.

As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare.


AGENCY STATEMENT
No agencies please.


The material contained herein is provided for informational purpose only. All open jobs offered by McKesson Corp. on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.
The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson Corp. attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.



By providing your application to McKesson Corp. you hereby consent to McKesson Corp. obtaining personal information regarding you that is related to the position applied for. You also consent to McKesson Corp. transferring your application details to our recruitment partners for their review and assistance. You also consent to McKesson Corp. keeping your application on file for 6 years. McKesson Corp. is an equal opportunity employer. The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.