[rmiug-jobs] Digest Number 4250
INSIDE TECHNICAL ACCOUNT MANAGER (Software) - Boulder, CO
Posted by: "Cindy Fields" Cindy.Fields@rallydev.com
Date: Tue Dec 4, 2007 3:16 pm ((PST))
Inside Technical Account Manager
Rally Software Development (www.rallydev.com) located in Boulder,
Colorado is a dynamic, growing company that provides software-driven
enterprises with the knowledge, coaching and tooling needed to succeed
with Agile development practices.
Due to our success, we are seeking an experienced and motivated Inside
Technical Account Manager.
Responsibilities include:
* Directly responsible for teaming with account managers through
all aspects of the sales cycle.
* Provide product presentations, demonstrations to executive and
management audiences.
* Manage product trials.
* Follow up on accounts for functional/technical issues and
guarantee a successful customer experience.
* Provide Pre and Post Sales technical support
* Assist in developing and participating in projects to improve
support capability and systems deployment.
* Act as a liaison between customers and product development to
ensure identified problems are resolved.
* Assist in writing technical documentation; conduct customer
training and provide customer advocacy perspective to development
organization.
Qualifications:
* 5+ years experience in technology/software organizations with a
solid software development background and understanding of the
Application Development Lifecycle, J2EE and Web Services.
* Experience with Agile processes such as Scrum, XP, Lean, FDD,
DSDM, or Crystal.
* Prefer 3-5 years in a pre-sales, sales engineer role, or senior
support role.
* Must be autonomous and organized with effective communication
skills, listening, verbal and written.
* Possess superior problem solving skills with a proven ability to
exercise sound judgment to solve complex issues, recognize business
critical situations and escalate as needed.
* Excellent presentation, demonstration and facilitation skills.
* Team player with interpersonal skills to work with sales and
support staff in a dynamic and innovative company environment.
* Bachelor's degree in computer science/technology or equivalent
related experience.
Locations: Boulder
Culture: At Rally, we value teamwork, the ability to meet commitments,
skill, and a successful track record. Our company is comprised of people
who are passionate about the software industry and the success that
implementing Agile Development practices can bring our clients.
We strive for a healthy, productive work/life balance, while enjoying
the opportunity to substantially contribute to the direction and success
of a vibrant software business.
We are looking for those who share our passion and the desire to work
with the best and brightest. If it sounds like you might thrive in an
environment like this, please email jobs@rallydev.com.
Join our award winning team!
Jolt Award Winner 2006 & 2007 - Best Product in our Category
Locally Most Innovative Product (IQ Awards)
Top "Best Company to Work for in Colorado" 2006 & 2007
REPLY TO: jobs@rallydev.com
