[rmiug-jobs] Digest Number 4210
**Perm Job Opening-Product Support Analyst in Broomfield
Posted by: "mckessonrecruiter" mckessonrecruiter@gmail.com mckessonrecruiter
Date: Wed Nov 7, 2007 7:10 pm ((PST))
Product Support Analyst
Broomfield, CO
Full-time, permanent with full benefits
Multiple openings; Monday-Friday
As the world's largest healthcare services company with more than
$90 billion in annual sales, McKesson Corporation (McKesson) is a
Fortune 18 Corporation that provides pharmaceutical supply
management and information technologies across the entire continuum
of healthcare.
Information management so powerful that it supports peace of mind.
Being part of a Fortune 18 company with over $90 billion in revenue
doesn't happen just because you have good business sense. And it
doesn't happen overnight. At McKesson Provider Technologies, it
takes knowledge and experience. And people like you. People with the
passion to make a difference. People with the power to provide
comprehensive information systems solutions for the entire continuum
of healthcare. And to eliminate inefficiencies and obstacles in
healthcare. That's the power to build your future.
JOB DESCRIPTION
The position of Product Support Analyst provides application support
for McKesson products operating in a UNIX/Linux, client/server
environment on Oracle database systems. Solutions are highly
complex and considered mission-critical in the healthcare industry,
requiring rapid resolution.
Responsibilities: Required demonstrable experience in all areas in
previous work history
1.Work with customers to triage and diagnose issues with McKesson
solutions
2. Master corporate best practices and SCP supported methodologies
for all job functions
3. Follow defined troubleshooting processes to fully resolve
customer issues
4. Work with resources on other teams as appropriate to jointly
resolve cases
5. Maintain accurate work logs and provide customers with updates
per guidelines
6. Contribute to the knowledge base by adding and supplementing
entries
7. Report on individual performance metrics or success factors
as requested
JOB REQUIREMENTS
1. 4-6 years experience in a customer-facing technical support role
2. Complex application support experience for enterprise customers
3. Understanding of basic UNIX/Linux System architecture
4. Working knowledge of SQL and Oracle
5. Ability to quickly learn new, complex technologies
6. Effective verbal and written communication skills
7. Ability to prioritize and demonstrate time management skills
8. Healthcare industry experience a plus
9. Ability to work effectively with customers in high-pressure
situations
10. Flexible schedule to allow for pager rotation
11. Good interpersonal skills
12. Ability to work on a team
EDUCATIONAL REQUIREMENTS
4-year degree in computer science or related field or equivalent
experience.
COMPANY STATEMENT
McKesson offers a competitive compensation and benefits package.
McKesson is everywhere in healthcare. We offer a wealth of
opportunity for individuals with a desire to make a difference in
providing industry-leading, integrated healthcare services and
solutions. Individuals with the passion to be a part of our entire
continuum of patient-focused care. It's you and McKesson -
empowering healthcare. Visit www.mckesson.com/careers for more
information.
As an equal opportunity employer, McKesson Corporation unites the
talents and contributions of all to advance the power of healthcare.
AGENCY STATEMENT
No agencies please.
APPLICATION PROCESS:
To apply for this position please send your resume and cover letter
to mckessonrecruiter@gmail.com and on your subject line put "Product
Support Analyst-Broomfield"
