19. Boulder, CO - Production Support Specialist
Posted by: "Diana Calderoni" dcalderoni@marketforceinfo.com
Date: Mon Dec 17, 2007 3:27 pm ((PST))
Market Force Information is an industry leader in customer experience
information research services, providing store-level, customer
experience information for retailers, restaurants, consumer packaged
goods companies and the financial and hospitality communities.
Services
include mystery shopping, merchandising audits, competitive retail
price
collections, customer satisfaction surveys (on-line and phone-based) as
well as analytic packages to enhance the overall value of the data
collected.
Market Force Information is seeking 2 Production Support Specialists
for
our Boulder company headquarters. The Production Support team is
responsible for supporting, maintaining and monitoring the Market Force
Information production platform.
Please apply through the jobs section of the Market Force Information
website:
http://www.prohire.com/candidates/JobProfile.cfm?szReturnto=Careerportal
&szOrderID=452160&szCandidateID=0&szWID=16052&szCID=72236
Responsibilities:
* Research problem tickets to resolve data, setup, and code issues
to provide responsive correction of issues.
* Assist in prioritization of enhancement and defect resolution.
* Monitor automated system alerts, log files, and other monitoring
tool output
* Maintain and improve performance, reliability
* Develop and maintain IT tools to automate code promotion
activities to the maximum extent possible.
* Perform periodic code releases and emergency code promotions
* Design and develop emergency patches to address critical
production issues
* Assist in providing support by participating in weekly on-call
rotation
* Interact with internal business customers, operations personnel
and development groups in troubleshooting and correction of issues.
* Work on projects to better improve Production Support model and
processes.
* Research and identify potential code defects.
* Manage development, quality assurance and production application
environments, working closely with operations personnel, to honor
application Service Level Agreements (SLA)
* Perform root cause analysis on issues that lead to
implementation of processes to prevent repetitive issues
Qualifications:
* 1- 2 years experience in an Application Suport, Production
Support or Tier II Software Support role ideal.
* 4 year college degree in IS or related field or equivalent
experience.
* Windows scripting skills
* Excellent diagnostic, debugging, and problem solving skills
* Familiarity with Visual Basic 6 and Microsoft .NET (C#, VB).
* Understanding of servers, networks, security, client/server
model in a Windows Server 2003 environment
* Understanding of MS SQL Server or other relational databases
including stored procedure development
* Understanding of IIS 6 and above a plus
* An understanding of Classic ASP a plus
* Ability to communicate with various levels of technical
experience (developers/ operations/ end users/ support staff)
* Understanding of traditional software development life cycle and
problem tracking systems
* Ability to work in team environment, while being self-directed,
proactive and action oriented
* Familiarity with Relational Database tools
* Familiarity with Windows and MS Office Suite
* Development/ programming experience a plus
* Ability to travel, up to 15%
Please see www.marketforceinfo.com
www.shopnchek.com
The statements contained herein describe the scope of the
responsibility
and essential functions of this position, but should not be considered
to be an all-inclusive listing of work requirements. Market Force
Information is an equal opportunity employer.
Diana Calderoni
Talent Acquisition
Market Force Information
dcalderoni@marketforceinfo.com
O: (303) 402-6987
