Job Description
The Support Specialist provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Manages desktops, servers, network, and provides support for internal applications. Documents, tracks and monitors the problem to ensure a timely resolution.
What You'll be Doing
* Perform ticket resolutions; installations; deployments; repairs; upgrades; backups; inventories, and other maintenance tasks in accordance with established IT policies and procedures.
* Install, maintain, analyze, troubleshoot, and repair computer systems, hardware and computer peripherals. Document, maintain, upgrade or replace hardware and software systems. Support and maintain user account information including rights, security and systems groups.
* Support, monitor, test, and troubleshoot hardware and software problems pertaining to LAN/WAN. Recommend and schedules repairs. Provides end users support for all LAN/WAN- based applications.
* Install and configure workstations.
* Assist with the set-up, configuration, and support of internal and/or external networks. Assist with the development and maintenance of all systems, applications, security, and network configurations.
* Provide on-call support and problem resolution
* Perform miscellaneous job-related duties as assigned.
Skills & Experience
The Basics
* Good analytical and problem solving skills.
* Ability to use Help Desk standards (ITIL) and follow guidelines.
* Extensive knowledge of Windows desktop & server operating systems (XP,7,8, 2008,2012)
* Strong Microsoft networking including: Active Directory, Security, WSUS, DNS, GPO, etc.
* Strong experience with virtualization technologies (VMWare/Hyper-V)
* Strong written and oral communication skills, including the ability to convey technical information in a user-friendly language
* Scripting skills (i.e. PowerShell) for task automation a plus
* Ability to self-manage time and prioritize
Ideally
* 2-4 years of supporting desktops and servers in a Windows environment
* Experience with SaaS and/or IaaS
* Two year technical degree or equivalent work related experience required.
* Relevant certification(s) (A+/ITIL/MCSA /MCSE etc.) preferred