Healing the healthcare system starts with you. It starts with the chain of events you initiate when you work with McKesson Provider Technologies - a chain that extends across the country and results in millions of people getting more from their healthcare.
McKesson Provider Technologies delivers comprehensive solutions with the power to change the way healthcare is provided. Our capabilities extend beyond healthcare IT software to include automation and robotics, business process re-engineering, analytics and other services that connect healthcare providers, physicians, payors and patients across all care settings. Over 50 percent of U.S. hospitals use our solutions on a daily basis. We're also a leader in solutions that manage complex financial information and optimize resources and supply chain management. Ultimately, we're helping the system run smoother so that healthcare works for all of us.
Position Description
Responsible for providing technical, functional, and coding support to customer*s product support teams, field engineers or technicians who are diagnosing, troubleshooting and debugging highly technical or sophisticated software or computer systems. Responds to situations where first-line product support has failed to isolate or fix problems in software.
Reports design, reliability and maintenance problems or bugs to software engineering/ design engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly or complex or technical in nature.
****This is an After Hours position. The shift will be from 6:00 pm until 6:00 am MST, the same three consecutive days of each week.****
Minimum Requirements
*2+ years experience providing technical support to product support teams, field engineers and technicians.
*Strong working knowledge of UNIX, Linux System architecture and commands
*Strong working knowledge of SQL
*RAC experience, including ASM
*Strong understanding of Oracle internals, administration skills with 9i, 10g
*SQL tuning a plus
*PLSQL a plus
*Strong Backup / Recovery knowledge with RMAN/user-managed backups
*Understanding of distributed application environments preferred
*Ability to quickly learn new, complex technologies
*Effective verbal and written communication skills
*Ability to prioritize and demonstrate time management skills
*Healthcare industry experience a plus
*Ability to work effectively with customers in high-pressure situations
*Flexible schedule to allow for pager rotation
*Good interpersonal skills
*Ability to work on a team and independently
Education
Bachelors degree or equivalent experience in diagnosing and troubleshooting software and/or customer service on computer systems.
Physical Requirements
General Office Demands
Agency Statement
No agencies please.
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Healing the healthcare system starts with you. It starts with the chain of events you initiate when you work with McKesson Provider Technologies - a chain that extends across the country and results in millions of people getting more from their healthcare.
McKesson Provider Technologies delivers comprehensive solutions with the power to change the way healthcare is provided. Our capabilities extend beyond healthcare IT software to include automation and robotics, business process re-engineering, analytics and other services that connect healthcare providers, physicians, payors and patients across all care settings. Over 50 percent of U.S. hospitals use our solutions on a daily basis. We're also a leader in solutions that manage complex financial information and optimize resources and supply chain management. Ultimately, we're helping the system run smoother so that healthcare works for all of us.
Position Description
Responsible for supporting Oracle database stability among McKesson customers including assisting with planning and administering complex databases.. Help customers ensure accuracy, completeness, and stability of data in master files.
Work with customers to develop and implement recommended Best Practices and leverage tools to optimize up-time and availability of the database to mission-critical clinical applications. Support customer migrations and upgrades during application release cycles.
Minimum Requirements
*Exposure to UNIX, Linux System architecture and commands
*Good working knowledge of SQL
*Good understanding of Oracle internals, administration skills with 9i+
*SQL tuning a plus
*Shell scripting a plus
*Understanding of Oracle RAC/ASM architecture
*Understanding of Oracle RMAN and/or user-managed backups
*Understanding of distributed application environments preferred
*Ability to quickly learn new, complex technologies
*Effective verbal and written communication skills
*Ability to prioritize and demonstrate time management skills
*Healthcare industry experience a plus
*Ability to work effectively with customers in high-pressure situations
*Flexible schedule to allow for pager rotation
*Good interpersonal skills
*Ability to work on a team
Education
* Bachelors degree or equivalent experience in diagnosing and troubleshooting software and/or customer service on computer systems.
Physical Requirements
General Office Demands
Agency Statement
No agencies please.
-------------------------------------------------------------------
Healing the healthcare system starts with you. It starts with the chain of events you initiate when you work with McKesson Provider Technologies - a chain that extends across the country and results in millions of people getting more from their healthcare.
McKesson Provider Technologies delivers comprehensive solutions with the power to change the way healthcare is provided. Our capabilities extend beyond healthcare IT software to include automation and robotics, business process re-engineering, analytics and other services that connect healthcare providers, physicians, payors and patients across all care settings. Over 50 percent of U.S. hospitals use our solutions on a daily basis. We're also a leader in solutions that manage complex financial information and optimize resources and supply chain management. Ultimately, we're helping the system run smoother so that healthcare works for all of us.
Position Description
The Technical Support Specialist provides technical support for McKesson products operating in a UNIX, Linux client/server environment with Oracle database systems. Solutions are highly complex and considered mission-critical in the healthcare industry, requiring rapid resolution.
Minimum Requirements
*2+ years experience providing technical support to product support teams, field engineers and technicians.
*Strong understanding of UNIX, Linux System architecture and commands
*Good working knowledge of SQL
*Experience with distributed applications running in a load leveled environment preferred
*Good working knowledge of TCP/IP
*Ability to quickly learn new, complex technologies
*Effective verbal and written communication skills
*Ability to prioritize and demonstrate time management skills
*Healthcare industry experience a plus
*Ability to work effectively with customers in high-pressure situations
*Flexible schedule to allow for pager rotation
*Good interpersonal skills
*Ability to work on a team as well as independently
*HL7 knowledge highly desirable
*Ability to work set schedule of Monday through Friday, 9am-6pm MST
Education
* Bachelors degree or equivalent experience in diagnosing and troubleshooting software and/or customer service on computer systems.
Physical Requirements
General Office Demands
Agency Statement
No agencies please.
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