Wednesday, August 06, 2008

Visual Integrator - Help Desk, Desktop Integrator

[rmiug-jobs] Digest Number 4671

Help Desk (Golden, CO)
Posted by: "gumbilian" Jordan@visualintegrator.com gumbilian
Date: Wed Aug 6, 2008 10:19 am ((PDT))

Yes, we have another opening for Help Desk technician. Please
understand we can only consider candidates with previous Help Desk
and phone support experience. Must have experience with Active
Directory, Outlook/Office, and Windows. Send resumes to:
resumesvisualintegrator.com.

Help Desk / Desktop Support worker for IT users. This includes
desktop and laptop, hardware and software; network troubleshooting,
in collaboration with the network infrastructure groups; desktop
updates and backup environments.

Duties shall include, but not be limited to:
€ ¦’µ Document customer problems and communicate service
information to users and record action using work order system.
€ ¦’µ Diagnose and troubleshoot desktop/laptop system, printer and
operating problems.
€ ¦’µ Consult and instruct users on hardware and software
questions/issues.
€ ¦’µ Collaborate and consult with IT teams on network issues.
€ ¦’µ Install, maintain and upgrade desktop and laptop environments.
€ ¦’µ Runs diagnostic tests to isolate network problems and make
recommendations for potential solutions.
€ ¦’µ Responds to error messages, equipment failures and other
concerns from users.
€ ¦’µ Ensures systems remain operational during working support
hours.
€ ¦’µ Working knowledge of Outlook exchange email services.

The above duties shall be performed in the following environment:
o Standard Software Suite € ¦’¶ MS Office 2000, 2003
o Hardware € ¦’¶ Gateway, Dell, Blackberry
o Utility Software € ¦’¶ TrendMicro, SMS
o Windows Server and Active Directory environments

________________________________________________________________________
3. Desktop Integrator (Golden, CO)
Posted by: "gumbilian" Jordan@visualintegrator.com gumbilian
Date: Wed Aug 6, 2008 10:19 am ((PDT))

Provide technical solutions on a variety of PC and Macintosh hardware
configurations, software packages and on multi-user, multi-network
systems. Provide in-depth technical support on hardware, software,
and network administration. Analyze current and future hardware
needs with respect to client requirements, current networking
environment and future directions of IT group. Work independently and
in a team environment.

Duties shall include, but not be limited to:
€ ¦’µ Expert knowledge and ability to provide advanced
infrastructure maintenance, monitoring, operating, and coordination
of the operation of IT equipment.
€ ¦’µ Diagnosing and troubleshooting desktop system, printer and
operating problems.
€ ¦’µ Consulting and instructing users on hardware and software
questions/issues.
€ ¦’µ Collaborate with System and Network Infrastructure teams
€ ¦’µ Installs, maintains and upgrades equipment and its associated
infrastructure.
€ ¦’µ Runs diagnostic tests to isolate system problems and make
recommendations for potential solutions.
€ ¦’µ Responds to error messages, equipment failures and other
concerns from laboratory staff.
€ ¦’µ Ensures systems remain operational during stated support
hours.
€ ¦’µ Troubleshoots equipment failures.

% of Time:
30% - Perform in-depth testing on new hardware products and advice
revisions to existing products to ensure compatibility with other
software/hardware PC or Macintosh and the current and planned
networks. Document problems and work with IT staff; research
scientists and engineers to achieve viable solutions. Demonstrated
experience in managing projects; excellent written and oral
communication; and ability to coordinate and collaborate with
clients, vendors, and IT team to achieve effective solutions.

30% - Provide technical solutions on a variety of PC and Macintosh
hardware configurations and network environments. Follow Cyber
Security policies and procedures for hardware and software. Train
and mentor technicians. Keep current on technology to best serve the
IT groups/staff in their computing needs.

40% - Provide backup technician support for PC or Macintosh by
installing, configuring and debugging hardware and network software;
maintaining, adapting and repairing network equipment;
interconnecting with networks and other telecommunication services;
employing technical and problem solving skills; and maintaining
accurate network documentation.

Need to Know:

Windows Server environments, OS X, Linux
Standard Software Ste € ¦’¶ Office 2000, 2003
Active Directory, Virus Software € ¦’¶ Trend Micro
HW€ ¦’¶ Gateway, Dell, Blackberry, Apple
Remote services