Yieldex is a big data analytics firm that helps digital publishers increase revenue by better managing, forecasting and pricing their advertising inventory.
We have a blue chip client roster, with customers who are very enthusiastic about our product, including NYTimes, Dow Jones, Amazon.com, NBC, Turner Broadcasting, FoxNews, UK Telegraph, France Telecom, Martha Stewart Living Omnimedia, WebMD, Scripps, Cars.com, Autotrader, Jumpstart, Kelly Blue Book, Pandora, Comcast, Healthline, Bloomberg, Weather.com, Accuweather, Travelocity, Orbitz, AARP, TechTarget, AllRecipes, CondeNast,....
Visit www.yieldex.com for more information on this growing and dynamic company.
Description:
The Yieldex client services manager works with multiple Yieldex clients
as the technical account management resource. The ideal candidate will
be responsible for troubleshooting and coordinating the resolution of
all technical issues with clients and internal Yieldex teams. Client
service managers are responsible for providing technical expertise on
and driving adoption of the Yieldex product suite, while being ad
serving industry expert resources for our clients. Candidates should
have deep interest/expertise in the online media ecosystem. Experience
working with ad servers, 3rd party data providers, online media order
management systems, and yield management tools will be beneficial.
This position requires strong business acumen and the ability to set and
exceed client expectations for success. The candidate will understand
the client success metrics and apply technical and product expertise to
ensure successful client adoption. Success will require strong
communication and coordination with the client and internal engineering
and product teams.
Competitive salary, benefits and options. Full time. Permanent.
Qualifications
* A passion for customer success and laser focus on providing customer value
* 3+ years of technical experience in a professional services role at an online publishing or technology company
* Demonstrated ability to manage projects involving multiple internal and external stakeholders
* Proven troubleshooting, problem-solving, and data analysis skills
* Demonstrated track record of exceeding established goals on a consistent basis
* Ability to quickly grasp and understand technical specifications, problems and concepts
* Outstanding attention to detail combined with an ability to see the big picture
* Ability to work well independently
* Excellent written and oral communication
* Experience with advanced functions in Excel and working knowledge of relational databases and UNIX
* Ability to work on multiple high-priority tasks under tight deadlines
* Strong work ethic, team-oriented attitude, and high integrity
* Track record of building constructive working relationships throughout the
organization
* Travel to client sites as needed, less than 5%
Additional Qualifications (desired but not required)
* Experience in the digital ad serving industry
* Experience with audience data and targeting
* Experience with order management systems for the ad serving industry
Please send relevant resumes to jobs@yieldex.com with the position name as subject.
